We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70370 results
-
Decision Reference DRN6350133
31 Mar 2014 Capital One (Europe) plc Not upheldBanking and creditMrs C complains about the default which Capital One (Europe) plc has entered on her credit record. She is also unhappy about its response when she told it that her financial situation was getting better and she could make higher payments. backgroundIn January 2012 Mrs C had to enter a De... (2 pages)View decision -
Decision Reference DRN1395524
15 Nov 2013 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs H complain that National Westminster Bank Plc (‘NatWest’) has failed to release the legal charge over their property.backgroundIn 1986 Mr and Mrs H took out a £15,000 mortgage (secured by legal charge over their UK property) with NatWest. Mr and Mrs H repaid the mortgage in... (1 page)View decision -
Decision Reference DRN9305077
23 Oct 2018 The Royal Bank of Scotland Plc Not upheldBanking and creditMrs R, who trades as Business D, complains that The Royal Bank of Scotland Plc (“RBS”) has allowed her to borrow more money than she could afford to repay.backgroundMrs R is a sole trader operating as Business D. Her business account is held with RBS. Between 2008 and... (3 pages)View decision -
Decision Reference DRN-1994103
13 Jul 2020 Tesco Personal Finance PLC Not upheldBanking and PaymentsThe complaint Mr B complains that Tesco Personal Finance PLC is seeking to hold him liable for an outstanding credit card debt. He says his former partner opened the credit card account in his name and without his knowledge and that he shouldn't therefore be held responsible for th... (3 pages)View decision -
Decision Reference DRN1411875
6 May 2016 Lowell Portfolio I Ltd Not upheldBanking and creditMr P complains that Lowell Portfolio I Ltd (the business) instigated legal proceedings against him when it had no right to.backgroundMr P says that the business instigated legal proceedings against him for a debt it had not provided evidence that it owned. He says p... (3 pages)View decision -
Decision Reference DRN2173779
8 Dec 2016 Moneyplus Group Limited Not upheldBanking and creditMiss R, represented by a claims management company (CMC), complains that the debt management plan (DMP) she entered into with Moneyplus Group Limited (the business) was mis-sold.backgroundMiss R says that the DMP she entered into in May 2015 was mis-sold. She says that ... (3 pages)View decision -
Decision Reference DRN5515027
20 Sep 2018 Arrow Global Limited Not upheldBanking and creditMr A complains that Arrow Global Limited won’t accept his offer to make monthly repayments of £50 to his debt and that it’s issued legal proceedings against him.backgroundMr A owed a debt to a creditor which was transferred to Arrow Global in June 2017 when it was ab... (2 pages)View decision -
Decision Reference DRN7064527
10 Apr 2018 Lowell Financial Ltd Not upheldBanking and creditMr Q is unhappy that Lowell Financial Ltd is seeking repayment of a debt from him when he says he wasn’t the person who opened and used the account to which the debt relates.background In October 2015 an online application was completed for a catalogue shopping ... (3 pages)View decision -
Decision Reference DRN-1477072
17 Apr 2020 MBNA Limited UpheldBanking and PaymentsDRN-1477072 The complaintMr C is unhappy with the way MBNA Limited (MBNA) sold and communicated the sale of his debt to another business. What happenedMr C had set up a payment plan with MBNA in 2015 for his credit card and made all payments due. MBNA say they wrote to him on 13 August 20... (2 pages)View decision -
Decision Reference DRN0375368
21 Dec 2015 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Ms G complains that Lloyds Bank PLC has been chasing her for a loan to be repaid which she says was written off in 2010. Ms G wants Lloyds to confirm the loan has been cleared.backgroundMs G took out a loan in 2003 with Lloyds. At some time during the loan, Ms G bou... (2 pages)View decision
