We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70370 results
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Decision Reference DRN1750790
27 Nov 2018 Cabot Credit Management Group Limited Not upheldBanking and creditMrs B complains about a County Court Judgement (CCJ) and a charging order that Cabot Credit Management Group Limited (CCMG) has obtained in relation to a personal loan debt. backgroundMrs B had a personal loan debt with a third party lender “B” that defaulted. In 2011, ... (2 pages)View decision -
Decision Reference DRN7627468
20 Aug 2019 TSB Bank plc Not upheldBanking and creditComplaint and backgroundMrs N and Mr T first raised a complaint with our service in August 2018. This was due to the IT issues TSB faced at the end of April 2018. Mrs N and Mr T said their statements were showing incorrect amounts and this led to them going over their overdraft limit and i... (2 pages)View decision -
Decision Reference DRN3856973
27 Sep 2016 Moneyplus Group Limited Not upheldBanking and creditMs O complains that Moneyplus Group Limited (“Moneyplus”) didn’t make her fully aware of how its debt management plan operated, the effect it would have on her debts and credit rating, and the alternatives that were available to her. She is represented in bringing ... (2 pages)View decision -
Decision Reference DRN-1920735
24 Jun 2020 Help Your Claim Limited UpheldClaims ManagementThe complaint Mr M is unhappy that Help Your Claim Limited (HYC) are charging him for a successful claim for mis-sold payment protection insurance (PPI) when he didn’t receive any compensation. What happened Mr M instructed HYC to make a claim for mis-sold PPI against Lender N. The claim w... (2 pages)View decision -
Decision Reference DRN7311571
31 Jan 2018 Bank of Scotland Plc Not upheldBanking and creditMiss S complained because Bank of Scotland plc, trading as Halifax, refused her request for a refund of all charges that had been applied to her account in the previous 12 years.backgroundIn September 2017, Miss S complained to Halifax about the charges it had made t... (2 pages)View decision -
Decision Reference DRN0271491
27 Jul 2016 Arrow Global Limited Not upheldBanking and creditMiss B complains that Arrow Global Limited is wrongly recording on her credit file information about a debt she has.backgroundMiss B had a debt on a catalogue account which was assigned to Arrow Global in 2012. Along with some other debts, she had begun paying it ... (3 pages)View decision -
Decision Reference DRN2261871
19 Jun 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)Mr T complains that Lloyds TSB Bank Plc acted incorrectly in pursuit of a guarantee liability. He says the bank did not follow the correct procedure before applying for a possession order and has mis-calculated the sum owed.backgroundMr T was a guarantor of a business loan. After the ... (2 pages)View decision -
Decision Reference DRN-1374198
8 May 2020 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-1374198 The complaintMiss H complains that The Co-operative Bank plc( Co-op) unfairly registered a default on her credit file. What happenedMiss H says Co-op registered a default on her credit file in 2016 when she had told it about her financial problems and that she had approached a ... (2 pages)View decision -
Decision Reference DRN-3194262
26 Jan 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3194262 The complaint Ms J complains that Volkswagen Financial Services (UK) Limited (“VWFS”) wrongly passed her details to two debt collection agencies. She says she doesn’t owe any money. What happened Ms J obtained a car using a hire agreement with VWFS in June 2019. She terminated ... (2 pages)View decision -
Decision Reference DRN2748257
6 Apr 2018 Cabot Credit Management Group Limited Not upheldBanking and creditMr H complains that Cabot Credit Management Group Limited is chasing him for a debt he says was statute barred when it was made subject of a County Court Judgment (CCJ) in 2014. He denies all liability. He wants the judgment removed and compensationbackgroundMr H tells ... (2 pages)View decision
