We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70370 results
-
Decision Reference DRN-1819432
8 Jul 2020 Liverpool Victoria Insurance Company Limited Not upheldInsuranceThe complaint Mr and Mrs D are unhappy with Liverpool Victoria Insurance Company Limited's (LV) handling of the renewal of their buildings and contents insurance policy. What happened Mr and Mrs D had a buildings and contents insurance policy with LV that was due for renewal in ear... (2 pages)View decision -
Decision Reference DRN7510217
31 Mar 2015 Lowell Portfolio I Ltd Not upheldBanking and creditMiss D complains that Lowell Portfolio I Ltd (“LPI”) placed her account with its external solicitors to recover her debt. As a result, she has been charged over £300 court fees. She doesn’t think she should have to pay this amount. She wants the money refunded and a... (2 pages)View decision -
Decision Reference DRN2748257
6 Apr 2018 Cabot Credit Management Group Limited Not upheldBanking and creditMr H complains that Cabot Credit Management Group Limited is chasing him for a debt he says was statute barred when it was made subject of a County Court Judgment (CCJ) in 2014. He denies all liability. He wants the judgment removed and compensationbackgroundMr H tells ... (2 pages)View decision -
Decision Reference DRN-4983914
25 Sep 2024 RESOLVECALL LIMITED Not upheldConsumer CreditDRN-4983914 The complaint Mr B complains about the way that Resolvecall Limited tried to collect a debt in his name. What happened In early 2024, Resolvecall was instructed by a third party business I will refer to as C, to try and collect an outstanding debt in Mr B’s name. Mr B was co... (3 pages)View decision -
Decision Reference DRN5505919
26 Apr 2016 Erudio Student Loans Limited Not upheldBanking and creditMs C complains about correspondence received from Erudio Student Loans Limited.backgroundErudio wrote to Ms C about an outstanding loan. She had fallen into arrears with her payments and it had taken some time for it to contact her again.The letter also referred t... (2 pages)View decision -
Decision Reference DRN-2435841
31 Dec 2020 Gain Credit LLC Not upheldConsumer CreditDRN-2435841 The complaint Mrs T complains that Gain Credit LLC, trading as Lending Stream, lent to her irresponsibly. Mrs T also complains that six late payments and a default appeared on her credit file which she says ought not to be there. What happened Mrs T applied for a £600 loan fro... (2 pages)View decision -
Decision Reference DRN5340004
31 Dec 2019 Barclays Bank UK PLC Not upheldBanking and creditComplaintMr R complains that Barclays Bank UK PLC (trading as Barclaycard) acted irresponsibly by increasing his credit limit. BackgroundIn July 2015, Mr H contacted Barclaycard with a view to increasing his credit limit. He went through an application during the call and his credit limit ... (3 pages)View decision -
Decision Reference DRN7796037
2 Sep 2014 Tesco Personal Finance PLC UpheldPayment protection insurance (PPI)This complaint concerns the redress related to two single premium payment protection insurance policies (PPI) sold in association with two loans from Tesco Personal Finance Plc (Tesco). Tesco has upheld Mr J’s complaint and offered him redress. But Tesco wants to use the redress due fo... (4 pages)View decision -
Decision Reference DRN4848847
23 Aug 2019 First Central Insurance Management Ltd Not upheldInsurance (excluding PPI)Miss P complains that First Central Insurance Management Limited registered a default against her with credit reference agencies.backgroundMiss P had a car insurance policy bought through First Central. Some of the actions described below were carried out by First Central’s agents on their... (3 pages)View decision -
Decision Reference DRN1223355
31 Oct 2013 Bank of Scotland Plc UpheldBanking and creditMrs K complains that Bank of Scotland plc, trading as Halifax, did not respond positively and sympathetically when she told it about her financial difficulties, and that it has passed her debt to external collections agencies. These actions have caused her distress and inconvenience, a... (2 pages)View decision
