We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70370 results
-
Decision Reference DRN7738944
12 Nov 2014 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs B complain that they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited (“L&G”).our initial conclusionsOur adjudicator didn’t think the mortgage had been mis-sold.my final decisionTo decide what is fair and r... (2 pages)View decision -
Decision Reference DRN0944351
11 Mar 2021 The Car Finance Company (2007) Ltd Not upheldBanking and creditMr D complains that The Car Finance Company (2007) Limited (“TCFC”) continued to pursue him for a debt while he was disputing it. background In 2015 Mr D acquired a used car under a hire purchase agreement financed by TCFC. That company is no longer trading, and Go Car Credit Limited (trad... (4 pages)View decision -
Decision Reference DRN0449797
15 May 2019 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Miss K’s complaint is about a payment protection insurance (PPI) policy taken out alongside a credit card with Capital One (Europe) plc (Capital One).backgroundMiss K took out a credit card with Capital One in 2002 and at the same time applied for a PPI policy. The acc... (4 pages)View decision -
Decision Reference DRN0220635
8 Sep 2015 Barclays Bank Plc UpheldPayment protection insurance (PPI)Mr U and Mrs B complained that they were mis-sold payment protection insurance (PPI) with a number of loans with Barclays Bank Plc (Barclays).background Barclays agreed that Mr U and Mrs B had been mis-sold PPI and made them an offer on three of the loans. It made t... (3 pages)View decision -
Decision Reference DRN-5470778
24 Apr 2025 Lendable Ltd Not upheldConsumer CreditDRN-5470778 The complaint Mr M, through a representative, says Lendable Ltd irresponsibly lent to him. What happened Mr M took out a 48-month instalment loan for £4,535 from Lendable on 29 December 2022. The monthly repayments were £191.43 and the total repayable was £9,173.79. All repa... (3 pages)View decision -
Decision Reference DRN-1126133
17 Apr 2020 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-1126133The complaintMrs C complains that Barclays Bank UK Plc (T/A Barclaycard) sold her outstanding credit card balance to a third party. She’s also unhappy adverse credit information has been recorded on her credit file. What happenedIn January 2010 Mrs C applied for a Barclaycard on... (3 pages)View decision -
Decision Reference DRN4082285
7 Feb 2020 Everyday Lending Limited UpheldBanking and creditMiss T has complained about a personal loan Everyday Lending Limited, trading as Everyday Loans, provided to her. She says Everyday Loans acted irresponsibly in lending to her because of the financial situation she was in at the time.backgroundEveryday Loans provided Miss T with a loan for... (3 pages)View decision -
Decision Reference DRN-3286112
15 Feb 2022 Progressive Money Limited Not upheldConsumer CreditDRN-3286112 The complaint Mr G complains that Progressive Money Limited (PML) sold his debt when they shouldn’t have and delayed in telling him. What happened Mr G took out a loan with PML in 2017. He defaulted on this arrangement shortly after. He subsequently arranged a payment plan wit... (2 pages)View decision -
Decision Reference DRN-2929539
26 Jul 2021 Santander UK Plc Not upheldBanking and PaymentsDRN-2929539 The complaint Mr W complains that Santander UK Plc (“Santander”) unfairly recorded a late payment on his credit file in July 2017. What happened Mr W holds an account with Santander. He took out a debt relief order in July 2017, which included the debt he had with regards to hi... (2 pages)View decision -
Decision Reference DRN-1711687
8 Sep 2020 Lowell Financial Ltd UpheldConsumer CreditDRN-1711687The complaintMr D complains that Lowell Financial Ltd sent misleading information when it took over ownership of his credit card debt. What happenedOn 23 September 2019 Lowell Portfolio I Ltd acquired a debt in Mr D’s name from the original lender. On 15 October 2019 Lowell Port... (2 pages)View decision
