We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77331 results
-
Decision Reference DRN6616200
20 Jul 2015 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs M say National Westminster Bank Plc delayed giving them information about a debt it wanted repaying from Mr M2’s estate and this means the estate has made a financial loss.backgroundI’ve attached my provisional decision from June 2015, which forms part of ... (5 pages)View decision -
Decision Reference DRN8393015
4 Dec 2020 Barclays Bank UK PLC Not upheldBanking and creditMs B complains about errors and delays by Barclays Bank UK PLC when she re-mortgaged. She says she was misled about whether her unsecured debts would be repaid from an interest refund. background Ms B previously brought a complaint to our service about her mortgage with Barclays. An ombuds... (4 pages)View decision -
Decision Reference DRN-4319391
16 Oct 2023 National Westminster Bank Plc Not upheldConsumer CreditDRN-4319391 The complaint Mr C complains that National Westminster Bank Plc (‘NatWest’) irresponsibly gave him two loans that he couldn’t afford. What happened On 10 September 2021 Mr C asked for and was given a loan for £5,000 which had a term of 24 months. The purpose of the loan was to ... (3 pages)View decision -
Decision Reference DRN2836648
28 Jul 2017 B2B Loans & Mortgages Limited Not upheldBanking and creditMr and Mrs L complain that B2B Loans & Mortgages Limited (“Y3S”) didn’t follow their instructions and repaid the wrong debt using money borrowed for loan consolidation. They also are unhappy about how long the application took, the number of surveyor reports, tha... (2 pages)View decision -
Decision Reference DRN1104528
26 Sep 2014 Santander Cards UK Limited Not upheldBanking and creditMr R complains that he has been receiving letters from a debt collection firm for a debt that does not belong to him. The firm is dealing with a debt transferred to it by Santander Cards UK Limited. Mr R says that he has told Santander that he has never had an account with it. He wants... (2 pages)View decision -
Decision Reference DRN2706018
28 Sep 2018 National Westminster Bank Plc Not upheldBanking and creditMiss N is unhappy with the default notice that’s been placed on her credit file by National Westminster Bank Plc (NatWest) for the repayment of a joint overdraft. Miss N is also disputing she owes the outstanding amount of the overdraft as she says she wasn’t the ... (3 pages)View decision -
Decision Reference DRN-4117340
26 Jul 2023 esure Insurance Limited Not upheldInsuranceDRN-4117340 The complaint Mr M complains esure Insurance Limited (esure) gave a poor level of service after it incorrectly issued a refund of a cancelled motor insurance policy. What happened Mr M obtained a renewal quote for a motor insurance policy with esure. He accepted the quote, but ... (2 pages)View decision -
Decision Reference DRN4640504
26 Jun 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs H complain that a representative of Legal & General Partnership Services Limited mis-sold a mortgage to them.backgroundLegal & General recommended the mortgage to Mr and Mrs H in 2010. At that time they had a mortgage and a car finance loan of ab... (2 pages)View decision -
Decision Reference DRN-1542012
22 Apr 2020 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-1542012 The complaintMrs H complains that HSBC UK Bank Plc didn't pay her the full amount of the debt collection charge refund she was due. What happenedMrs H says that she wrote to HSBC in April 2019 to ask for information about a credit card account she'd previously held wi... (2 pages)View decision -
Decision Reference DRN-3437820
23 May 2022 Well Dunn Limited UpheldInsuranceDRN-3437820 The complaint Mr A complains about the advice he was given by Well Dunn Limited trading as Insurance Revolution Broking Services (Well Dunn) during a claim he made on his commercial vehicle insurance policy. He also complains it unfairly passed an outstanding balance to a debt ... (3 pages)View decision