We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70502 results
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Decision Reference DRN9826387
29 Mar 2016 Legal & General Partnership Services Limited Not upheldBanking and creditMr S complains that he was mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited (L&G).background L&G made a recommendation to Mr S for a remortgage over 16 years with a three year fixed interest product at 5.54%. ... (2 pages)View decision -
Decision Reference DRN5751084
8 Nov 2016 Canada Square Operations Limited Not upheldPayment protection insurance (PPI)Mrs F is complaining that Canada Square Operations Limited (Canada Square) mis-sold her a payment protection insurance (PPI) policy. She’s unhappy that it wants to use some of the compensation it’s offered to reduce an outstanding debt. She’s also unhappy with the way it... (4 pages)View decision -
Decision Reference DRN1444509
12 Mar 2015 Bank of Scotland Plc Not upheldBanking and creditMr M complains that Bank of Scotland plc, trading as Halifax, wrongly charged interest on his credit card account when he was in a payment plan, defaulted the account as a result of that interest being charged, and used a debt collection agency to purse him aggressively for repayment of ... (2 pages)View decision -
Decision Reference DRN3047007
18 Dec 2015 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Ms H’s complaint is about the payment of compensation by The Royal Bank of Scotland Plc (“RBS”) for the sale of a payment protection insurance (“PPI”) policy.backgroundMs H complained about a PPI policy she was sold with her credit card in 2003. In May 2014, RBS of... (3 pages)View decision -
Decision Reference DRN-4185730
24 Oct 2023 Nationwide Building Society Not upheldBanking and PaymentsDRN-4185730 The complaint Miss O complains that Nationwide Building Society failed to tell her that she still had an overdraft with it after she switched her account to another bank. What happened Miss O had a current account with Nationwide. She had an arranged overdraft of about £200. In... (3 pages)View decision -
Decision Reference DRN-3148710
9 Nov 2021 Lowell Portfolio I Ltd Not upheldConsumer CreditDRN-3148710 The complaint Ms Q complains about a debt Lowell Portfolio I Ltd says she owes. She also complains about how she is being chased for the debt. In this decision, where I have referred to ‘Lowell’ I am referring to Lowell Portfolio I Ltd. Where I have referred to Ms Q in this dec... (4 pages)View decision -
Decision Reference DRN9684388
6 Oct 2015 Bank of Scotland Plc Not upheldBanking and creditMr M complains that Bank of Scotland plc (trading as Halifax) transferred his debt to a third party even though he told it he was a vulnerable customer. He also wants a clear explanation of the amount of his outstanding debt.backgroundMr M says that he told Halifax t... (2 pages)View decision -
Decision Reference DRN2659855
29 Sep 2017 Vanquis Bank Limited Not upheldBanking and creditMr H complains that an account at Vanquis Bank Limited was opened fraudulently and he is not liable for the outstanding debt.backgroundThe account was opened on 30 May 2009. The account defaulted in January 2010 and the balance was sold to a third party in August ... (1 page)View decision -
Decision Reference DRN6458413
2 Jan 2014 Barclays Bank Plc Not upheldBanking and creditMr O, represented by Mrs O, complains that Barclays Bank Plc irresponsibly lent money to him, about the charges it has applied to his business and current accounts and about its poor handling of his complaint. background Mr O operated business and personal accounts with Barclays. He took... (4 pages)View decision -
Decision Reference DRN8441101
24 Apr 2014 Lloyds Bank PLC Not upheldBanking and creditMr and Mrs T complain that Lloyds Bank PLC is harassing them and wrongly applying charges to their debt. They want the harassment to stop and compensation for distress. background Mr and Mrs T are in financial difficulties due to a change in their personal circumstances. They have m... (2 pages)View decision
