We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70502 results
-
Decision Reference DRN3985833
2 Feb 2016 HSBC Bank plc Not upheldBanking and creditMr M complains that HSBC Bank Plc mis-sold him his mortgage, irresponsibly increased the limits for his unsecured debts, and gave him poor customer service. He wants some of the debt written off.background Mr M took out a mortgage with HSBC. He said it was mis-sold bec... (2 pages)View decision -
Decision Reference DRN6998509
14 Feb 2017 National Westminster Bank Plc Not upheldBanking and creditMs W complains that after clearing her outstanding debts National Westminster Bank Plc didn’t close her account and this has negatively impacted on her credit record.background Ms W’s account was transferred to NatWest’s recoveries department in March 2011. She settle... (2 pages)View decision -
Decision Reference DRN8331893
22 Nov 2016 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Mrs P’s complaint is about the sale of two payment protection insurance (PPI) policies and the way Capital One (Europe) plc has used the compensation it offered to put things right.backgroundCapital One sold Mrs P two policies linked to her credit card accounts endi... (2 pages)View decision -
Decision Reference DRN3815637
15 Apr 2013 MBNA Limited Not upheldBanking and creditMrs B complains that MBNA has not used an agreed repayment plan and that her debt has gone up. She wants the debt to be reduced and an explanation of the high interest rate. backgroundMrs B has had a credit card since 2003 which was originally issued by Abbey but is now MBNA. She say... (1 page)View decision -
Decision Reference DRN6190678
26 Jul 2013 Nationwide Building Society Not upheldInvestment and pensionsThis complaint concerns the surrender of Ms N’s endowment plan by Nationwide Building Society in September 2011. Ms N is not happy that she was not notified of the surrender before it happened and is not happy with the offer made by Nationwide to compensate her. background Nationwide... (2 pages)View decision -
Decision Reference DRN9526223
3 Apr 2014 Nationwide Building Society Not upheldBanking and creditMr J complains that Nationwide Building Society has not renewed a repayment plan and intends to secure a debt on his property.backgroundMr J had a credit card account with Nationwide. When he became ill and unable to work, he ran into financial difficulties, so a reduced payment plan w... (2 pages)View decision -
Decision Reference DRN1619763
16 Jan 2014 National Westminster Bank Plc Not upheldBanking and creditMrs D complains that National Westminster Bank Plc is asking her to repay a debt she does not owe. She asks that the debt is written off.backgroundMrs D says she did not agree to take out a loan with NatWest and did not receive the money. She says she has been paying off a loan she doe... (1 page)View decision -
Decision Reference DRN6669493
22 May 2019 Barclays Bank UK PLC Not upheldBanking and creditMr L complains that Barclays Bank UK Plc treated him unfairly in relation to some business loans. He asks that Barclays accepts his settlement offer.backgroundMr L had a current account and two business loans with Barclays. He says Barclays didn’t contact him for more ... (3 pages)View decision -
Decision Reference DRN6516513
17 Jul 2015 Santander UK Plc UpheldBanking and creditMs C says Santander UK Plc registered a default on her credit record without sending her a default notice.our initial conclusionsOur adjudicator recommended that the complaint should be upheld. She said Ms C had given the bank a new contact address after her divorce and it shou... (2 pages)View decision -
Decision Reference DRN0674579
3 Sep 2015 Hillesden Securities Limited UpheldBanking and creditMs R complains that Hillesden Securities Limited (trading as dlc) provided her with poor service by not making the necessary investigations in to her account. She says this has meant she will be in debt for longer.backgroundMs R had an outstanding debt which dlc acqu... (2 pages)View decision
