We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70502 results
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Decision Reference DRN6818303
10 Dec 2018 Barclays Bank UK PLC Not upheldBanking and creditMr F complained to Barclays Bank UK Plc about a debt that he says isn’t his. He’s unhappy with how it’s impacted his credit file and how Barclays handled his complaint.background Last autumn Mr F got a credit card statement from Barclays saying he owed them money. Mr F ... (4 pages)View decision -
Decision Reference DRN-1637546
23 Jul 2020 National Westminster Bank Plc UpheldBanking and PaymentsDRN-1637546 The complaintMs S complains about the way National Westminster Bank Plc (NatWest) dealt with her request to remove her name from a joint account. What happenedIn early 2018, Ms S and her ex-husband visited a local branch of NatWest to remove her name from their joint account. ... (4 pages)View decision -
Decision Reference DRN5742301
7 Jun 2018 National Westminster Bank Plc Not upheldBanking and creditMiss M complains that National Westminster Bank Plc charged her interest when she was in financial difficulties.backgroundMiss M said that NatWest continued to apply interest on her account when she went into a debt management plan.Miss M opened a current account with... (3 pages)View decision -
Decision Reference DRN0331491
30 Sep 2015 Cheltenham & Gloucester plc Not upheldBanking and creditMr and Mrs D complain via a Claims Management Company (CMC) that Cheltenham & Gloucester Plc (C&G) mis-sold them two mortgages.backgroundIn 2003 Mr and Mrs D met with a Lloyds Bank representative for an “account review”. Mr and Mrs D say as a result of the ... (3 pages)View decision -
Decision Reference DRN-4605372
16 Apr 2024 Monzo Bank Ltd UpheldConsumer CreditDRN-4605372 The complaint Mr D complains that Monzo Bank Ltd lent to him irresponsibly. He says Monzo didn’t do enough to check he could afford to repay the lending sustainably. Mr D says the loan was unaffordable. What happened Mr D applied for a loan of £7,000 with Monzo in October 2021.... (3 pages)View decision -
Decision Reference DRN-3540522
13 Jun 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3540522 The complaint Mr W is unhappy with the way Union Reiseversicherung AG (‘URV’) has handled a claim made on his travel insurance policy. Any references to URV include its claim handlers and costs containment agents. And although Mr W is being represented in this complaint, I’ve r... (10 pages)View decision -
Decision Reference DRN3479009
2 Oct 2019 GE Money Home Lending Limited Not upheldBanking and creditMr and Mrs F say that mortgage advice they received from GE Money Lending Solutions (an appointed representative of GE Money Home Lending Limited) was unsuitable. In particular, they don’t think it was good advice to consolidate some of their existing debts.backgroundMr and Mrs F remortgag... (4 pages)View decision -
Decision Reference DRN-4686855
7 May 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4686855 The complaint Mr K complains that Lloyds Bank PLC (Lloyds) defaulted his account What happened Mr K had an account with Lloyds since he was 11. He went to university and then, because of the pandemic, he relocated to another address, but didn’t tell Lloyds. He had an overdraft ... (3 pages)View decision -
Decision Reference DRN8645448
13 Aug 2013 Lloyds TSB Bank Plc Not upheldBanking and creditMr T complains that Lloyds TSB Bank Plc (“the bank”) has charged him thousands of pounds worth of fees and interest over the last ten years. He says that this has made his financial difficulties worse and prevented him from clearing his debts. Mr T wants the bank to refund all the charg... (1 page)View decision -
Decision Reference DRN5008054
29 Sep 2020 Bank of Scotland Plc Not upheldBanking and creditMr D’s complaint is about the sale of his home following it being repossessed by Bank of Scotland plc (BoS). He believes it was sold for less than it was worth and disagrees that it was suffering from subsidence. In addition, Mr D is unhappy that BoS is pursuing him for the shortfall (the ... (3 pages)View decision
