We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77331 results
-
Decision Reference DRN-2231717
4 Jan 2021 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-2231717 The complaint Mr B complained about Capital One (Europe) plc. There was a credit card in Mr B’s name, which he said he hadn’t taken out. Capital One refused to write off the debt, saying it believed it was Mr B who took out the card. Mr B wants the debt written off, and adverse... (3 pages)View decision -
Decision Reference DRN2760448
24 Feb 2018 Provident Personal Credit Limited Not upheldBanking and creditMrs H complains that it was irresponsible for Provident Personal Credit Limited to have lent to her and that the loans were unaffordable. She’s being helped with her complaint by her husband.backgroundProvident made five loans to Mrs H under fixed sum loan agreements... (3 pages)View decision -
Decision Reference DRN4222787
17 Jun 2015 Lloyds Bank PLC Not upheldBanking and creditMrs C disputes her liability to pay a £19,000 debt arising under a personal guarantee to Lloyds Bank PLC.backgroundMrs C ran a family business though her limited company. The company had an account with Lloyds. It had an agreed overdraft limit of £10,000. In June 2008... (3 pages)View decision -
Decision Reference DRN9161910
12 Dec 2014 Bank of Scotland Plc Not upheldBanking and creditMrs D complains that Bank of Scotland plc, trading as Halifax, recorded an adverse notice on her credit file and has not removed it now she has repaid the debt.backgroundIn 2007 and 2008 Mrs D found herself in financial difficulties and failed to keep up with her credit card payments.... (1 page)View decision -
Decision Reference DRN-3379440
9 Sep 2022 Barclays Bank UK PLC Not upheldConsumer CreditDRN-3379440 The complaint The executors of the estate of Mrs F complain that Barclays Bank UK PLC has provided misleading and unreliable information about an outstanding debt. What happened The late Mrs F had a Resolve loan account with Barclays. Sadly, Mrs F passed away in 2021. Ms D and ... (3 pages)View decision -
Decision Reference DRN6684049
1 Jun 2015 Totemic Limited Not upheldBanking and creditMrs C has complained that Totemic Limited, trading as Payplan, did not give her proper advice when she contacted them about her debts in 2005.Mrs C is represented in her complaint by a local advice centre.backgroundIn 2005 Mrs C contacted Payplan to discuss what she s... (2 pages)View decision -
Decision Reference DRN2324761
3 Feb 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs T complain that they were mis-sold a mortgage by an authorised representative of Legal & General Partnership Services Limited (“L&G”).backgroundMr and Mrs T had an existing mortgage when they took advice from L&G. According to the fact find taken by L&G at t... (2 pages)View decision -
Decision Reference DRN1757566
2 Sep 2015 HSBC Bank plc Not upheldBanking and creditMr G complains that HSBC Bank plc is asking him to pay a debt of nearly £12,000 that he doesn’t owe. He says he’s been a victim of fraud.backgroundMr G had a current account with the bank. In September 2014, a cheque for nearly £13,000 was paid into his account. ... (2 pages)View decision -
Decision Reference DRN6830942
9 Feb 2018 Shop Direct Finance Company Limited Not upheldBanking and creditMs M complains that Shop Direct Finance Company Limited (Shop Direct) passed on her debt to a third party, who registered a default on her account. She wants the default removed.backgroundMrs M complains that Shop Direct never sent her a default notice and gave he... (2 pages)View decision -
Decision Reference DRN4377678
15 Oct 2015 TSB Bank plc Not upheldBanking and creditMr F complains that TSB Bank plc pressed him for repayment of his business debt after it had already agreed to a repayment plan, and also disclosed information about his debt to third parties.backgroundMr F owed money on his business account with TSB. He says that, sh... (2 pages)View decision