We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70898 results
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Decision Reference DRN-5038738
24 Sep 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5038738 The complaint Miss B complains Barclays Bank UK PLC (Barclays) unfairly closed her bank account. What happened Miss B says Barclays debited her bank account with payments in July 2022 and August 2022 totalling over £440, despite the fact her account had no funds available to... (4 pages)View decision -
Decision Reference DRN9339972
25 Mar 2014 Northern Debt Recovery Limited UpheldBanking and creditMr E complains about the way Northern Debt Recovery Limited (“NDR”) responded to his financial difficulties. backgroundMr E’s debt was passed to NDR for collection. NDR did not make any attempt to assess Mr E’s financial situation despite being made aware of his financial difficulty ... (2 pages)View decision -
Decision Reference DRN0870887
19 Dec 2018 HSBC UK Bank Plc Not upheldPayment protection insurance (PPI)Miss C’s complaint is about the compensation that HSBC UK Bank Plc (HSBC) paid to settle a complaint about mis-sold payment protection insurance (PPI) policies with several loans and a credit card.backgroundMiss C took out a credit card with HSBC in February 2002. She al... (3 pages)View decision -
Decision Reference DRN5498682
2 Aug 2019 BDO Northern Ireland Not upheldInvestment and pensionsMr L has complained that he was wrongly advised by BDO Northern Ireland (BDONI) to release funds from his pension to invest in an unregulated property development. In particular, he says:-the investment scheme hadn’t received HMRC approval, nor had this been sought;-he was assured the sche... (14 pages)View decision -
Decision Reference DRN-3605511
25 Jul 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3605511 The complaint Mrs C complains that Tesco Personal Finance PLC trading as Tesco Bank (Tesco) lent to her irresponsibly and didn’t help her when she was in financial difficulty. What happened Mrs C applied online for a credit card in July 2016 – she asked for a balance transfer o... (5 pages)View decision -
Decision Reference DRN-2203498
11 Oct 2021 TSB Bank plc Not upheldBanking and PaymentsDRN-2203498 The complaint Mr O complains about TSB Bank plc’s actions when applying a default to his credit file. What happened Mr O held a current account with TSB which had an approved overdraft facility of £2,500. In July 2019, TBS carried out a review on Mr O’s accounts and subsequentl... (3 pages)View decision -
Decision Reference DRN-3444771
11 Jul 2022 Lowell Financial Ltd Not upheldConsumer CreditDRN-3444771 The complaint Mr P complains that Lowell Financial Ltd reported a default on his credit file when it shouldn’t have. Mr P wants Lowell to remove the default and be held accountable for its actions. What happened In September 2021, Lowell Portfolio I Limited bought an account in... (3 pages)View decision -
Decision Reference DRN-3492548
28 Jun 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3492548 The complaint Mr J has complained that AvantCredit of UK, LLC was irresponsible in lending to him. What happened In June 2018 AvantCredit provided Mr J with a loan of £4,000. The loan was repayable over 36 months and the monthly repayments were £186.07. Mr J said the purpose of... (3 pages)View decision -
Decision Reference DRN1117367
19 Aug 2015 Harrington Brooks (Accountants) Limited UpheldBanking and creditMiss N complains Harrington Brooks (Accountants) Limited mis-sold her a debt repayment plan.background Miss N called Harrington Brooks as she wanted to reduce the amount of interest she was paying her creditors. She says Harrington Brooks told her that it would be abl... (2 pages)View decision -
Decision Reference DRN8110162
17 Aug 2015 Idem Capital Securities Limited Not upheldBanking and creditMr R complains that Idem Capital Securities Limited has placed incorrect markers on his credit file and should have defaulted the account. backgroundMr R explains that he fell into financial difficulties in 2010 and made a payment arrangement through a debt manageme... (2 pages)View decision
