We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70898 results
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Decision Reference DRN7406685
31 Mar 2014 Barclays Bank Plc Not upheldBanking and creditMr B complains that Barclays Bank PLC does not send him regular statements for his outstanding debt. He has also made a reduced settlement offer.backgroundMr B’s current account with Barclays was overdrawn and in early 2007 it closed the account and passed Mr B’s debt to its recoveries ... (1 page)View decision -
Decision Reference DRN0924691
22 Nov 2013 MEM Consumer Finance Limited Not upheldBanking and creditMr G complains that MEM Consumer Finance Limited passed his debt to a third party debt collection agency and recorded adverse information with the credit reference agencies.backgroundMr G failed to repay his loan by the due date and a payment plan was agreed. When repayments were not met... (1 page)View decision -
Decision Reference DRN8066604
29 Jan 2015 Barclays Bank Plc Not upheldBanking and creditMrs T complains that Barclays Bank PLC failed to remove her name from a joint bank account after the other account holder asked it to do this.backgroundMr T, who is the other joint account holder, wrote to Barclays asking for Mrs T to be taken off the account and confirming that the ... (2 pages)View decision -
Decision Reference DRN9016618
25 Feb 2015 Motormile Finance UK Limited Not upheldBanking and creditMr W complains about the way Motormile Finance UK Limited has sought to recover money from him which it says is owing.backgroundMr W owed money to a third party and Motormile purchased the debt. Mr W is unhappy with the way Motormile has attempted to recover the debt from him. He conside... (2 pages)View decision -
Decision Reference DRN0914085
25 Sep 2018 MBNA Limited Not upheldBanking and creditMrs C complains that MBNA Limited is pursuing her for a debt she thought had been paid off by her ex-husband.backgroundMrs C had a credit card with MBNA. When she and her husband Mr C separated in 2015 she believed he paid all their credit cards off leaving nothi... (3 pages)View decision -
Decision Reference DRN-3437820
23 May 2022 Well Dunn Limited UpheldInsuranceDRN-3437820 The complaint Mr A complains about the advice he was given by Well Dunn Limited trading as Insurance Revolution Broking Services (Well Dunn) during a claim he made on his commercial vehicle insurance policy. He also complains it unfairly passed an outstanding balance to a debt ... (3 pages)View decision -
Decision Reference DRN0813288
8 Mar 2018 Vanquis Bank Limited Not upheldBanking and creditMiss M complains Vanquis Bank Limited was irresponsible in offering her a credit card in 2014. And she’s also unhappy at what she sees as its aggressive marketing campaign over several years to persuade her to borrow money.backgroundMiss M took out a credit card with Vanq... (3 pages)View decision -
Decision Reference DRN-2731330
7 Jul 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2731330 The complaint Miss B complains that NewDay Ltd irresponsibly lent to her. What happened In April 2017, Miss B took out an Aqua credit card with NewDay. At this time she set out she was employed, declared her income and NewDay was able to see her other outstanding debt from a c... (3 pages)View decision -
Decision Reference DRN-5252756
13 Feb 2025 Moorcroft Debt Recovery Limited Not upheldConsumer CreditDRN-5252756 The complaint Mr W complains Moorcroft Debt Recovery Limited are contacting him to repay a debt he says has been settled. What happened Mr W had a loan with a company I’ll refer to as S. Mr W says he settled his loan with S, but they asked Moorcroft to contact Mr W regardin... (4 pages)View decision -
Decision Reference DRN3498659
17 Feb 2016 The Society of Lloyd's UpheldPayment protection insurance (PPI)Miss B complains that Society of Lloyds (“Lloyds”) mis-sold her payment protection insurance (“PPI”) when she used their agent to reschedule some debts in 2003.Although Lloyds didn’t sell the PPI directly to Miss B, it has accepted responsibility for the sale. ba... (4 pages)View decision
