We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77331 results
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Decision Reference DRN5133247
29 Jan 2018 Lloyds Bank PLC Not upheldBanking and creditMrs O has complained about the way Lloyds Bank PLC have treated the debt owed on a joint account held with her ex-husband.backgroundMrs O was added to her husband’s account with Lloyds in 2007. In 2015 they separated and Mr O continued to use the joint account. The... (2 pages)View decision -
Decision Reference DRN1031665
30 Sep 2016 Butler-Do Ltd Not upheldBanking and creditMs S complains that Butler-Do Ltd (while trading as Kensington Financial Management Consultants Ltd) mis-sold a debt management plan (DMP) to her.backgroundMs S took the DMP in 2010. She says that she should have been told that similar services could be obtained free... (2 pages)View decision -
Decision Reference DRN8531494
4 Oct 2019 Brightside Insurance Services Limited UpheldInsurance (excluding PPI)Mr M has complained that Brightside Insurance Services Limited renewed a car insurance policy he asked it not to. Brightside passed Mr M’s details to a debt collection agent. backgroundMr M bought a car insurance policy through Brightside in 2017. In 2018 it wrote to Mr M to invite him to ... (2 pages)View decision -
Decision Reference DRN-3286112
15 Feb 2022 Progressive Money Limited Not upheldConsumer CreditDRN-3286112 The complaint Mr G complains that Progressive Money Limited (PML) sold his debt when they shouldn’t have and delayed in telling him. What happened Mr G took out a loan with PML in 2017. He defaulted on this arrangement shortly after. He subsequently arranged a payment plan wit... (2 pages)View decision -
Decision Reference DRN0766578
19 Jun 2015 Casheuronet UK LLC UpheldBanking and creditMrs H has complained that Casheuronet UK LLC, trading as Quick Quid, is asking her to pay for a loan when she never received the money.backgroundMrs H applied for a loan of £150 from Quick Quid in March 2014. She never received the money but started getting Quick Quid ... (2 pages)View decision -
Decision Reference DRN8331893
22 Nov 2016 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Mrs P’s complaint is about the sale of two payment protection insurance (PPI) policies and the way Capital One (Europe) plc has used the compensation it offered to put things right.backgroundCapital One sold Mrs P two policies linked to her credit card accounts endi... (2 pages)View decision -
Decision Reference DRN2565259
30 Dec 2013 National Westminster Bank Plc Not upheldBanking and creditMr O complains that National Westminster Bank Plc has recorded adverse information on his credit file.backgroundMr O says that he took out a credit card in December 2010 to help improve his credit rating. However, a friend obtained the card and personal identification number and used... (2 pages)View decision -
Decision Reference DRN6151749
3 Jun 2015 Legal & General Partnership Services Limited Not upheldBanking and creditM, a claims management company acting on behalf of Miss D, complains that her mortgage was mis-sold by an appointed representative of Legal & General Partnership Services Limited (“L&G”).backgroundMiss D remortgaged in 2005 acting on a recommendation from L&G... (2 pages)View decision -
Decision Reference DRN3122326
16 Nov 2016 Baines & Ernst Limited Not upheldBanking and creditMr M complains, in summary, that Baines & Ernst Limited, (“BEL”), didn’t provide him with appropriate information when he entered into a debt management plan (“DMP”) with it. The complaint is brought to this service on Mr M’s behalf by a claims management company (... (2 pages)View decision -
Decision Reference DRN3303591
3 Sep 2015 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Mr O complained he was mis-sold payment protection insurance (PPI) with a credit card with Capital One (Europe) plc (Capital One).background Capital One agreed that Mr O had been mis-sold PPI and made him an offer of £441.54 in November 2014.Capital One said that beca... (2 pages)View decision