We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70898 results
-
Decision Reference DRN6673704
4 Mar 2014 Provident Personal Credit Limited UpheldBanking and creditMiss B complains that Provident Personal Credit Limited is asking her to pay a debt that she says she settled several years ago. Miss B wants Provident to cancel the debt and remove the loan and adverse information from her credit records.backgroundMiss B took out a loan known as Home C... (2 pages)View decision -
Decision Reference DRN2156531
5 Nov 2013 Mars Capital Finance Limited Not upheldBanking and creditMiss D complains that following the possession and sale of her property by Mars Capital Finance Limited, it owes her money. She says that Mars Capital can only claim from her its actual loss and as it paid less for the mortgage debt than the amount outstanding, there is a balance ... (2 pages)View decision -
Decision Reference DRN-3581811
23 Aug 2022 Moneyplus Group Limited Not upheldConsumer CreditDRN-3581811 The complaint Ms B complains she’s paid more on her debt management plan with MoneyPlus Group Limited than she actually owed at the beginning of the plan 17 years ago. What happened Ms B says she’s paid off more than her debts were, so thinks there shouldn’t be anything outstan... (3 pages)View decision -
Decision Reference DRN-2743606
23 Apr 2021 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-2743606 The complaint Ms D complains Tesco Personal Finance plc (Tesco) have asked for financial information, already provided to them, before they will consider the repayment of her credit card account with them. What happened Mr J has complained to this service on behalf of Ms D and ... (3 pages)View decision -
Decision Reference DRN7247197
19 Nov 2019 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)ComplaintMr B complains that Admiral Insurance Company Limited has declined his claim for the theft of his car.BackgroundMr B made a claim to Admiral under his motor insurance policy for the theft of his car, after he reported it was stolen from outside a relative’s house.Admiral instruct... (3 pages)View decision -
Decision Reference DRN0113362
12 Apr 2018 Retail Money Market Ltd Not upheldBanking and creditMr A complains that Retail Money Market Ltd (trading as RateSetter Lenders) was irresponsible to provide a peer-to-peer loan when he couldn’t afford to pay it back. backgroundMr A borrowed £4,500 in February 2016 and agreed to repay nearly £5,750 over 48 months at ab... (3 pages)View decision -
Decision Reference DRN7295973
25 Feb 2015 National Westminster Bank Plc Not upheldBanking and creditMr B has complained as the director of a limited company, which I shall refer to as “Y”, about the actions of National Westminster Bank Plc (“the bank”).In particular, Y is unhappy that:- The bank charged it for a security review. Excessive interest and charges were applied to its ac... (2 pages)View decision -
Decision Reference DRN3561483
24 Jan 2017 Harrington Brooks (Accountants) Limited UpheldBanking and creditMrs and Mr S complain about the service they received from Harrington Brooks (Accountants) Limited under their debt management plan.background Mrs and Mr S’s debt management plan (DMP) was set up in February 2016.Mrs and Mr S later complained to HB about the service th... (2 pages)View decision -
Decision Reference DRN1715733
30 Aug 2016 Casheuronet UK LLC Not upheldBanking and creditMiss H complains that Casheuronet UK LLC (trading as Pounds to Pocket) gave her an unaffordable instalment loan. She wants it to waive the balance outstanding, refund her interest and charges and remove the loan from her credit file.backgroundMiss H said that in 2011 Pou... (2 pages)View decision -
Decision Reference DRN6255264
26 Jun 2017 Arrow Global Limited Not upheldBanking and creditMr N complains that Arrow Global Limited is wrongly recording a default on his credit file.backgroundArrow Global purchased Mr N’s debt from his bank. Mr N says he disputed the overdraft and charges with his bank at the time. He provided a letter from a credit r... (2 pages)View decision
