We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70898 results
-
Decision Reference DRN7714222
31 Oct 2014 Lloyds Bank PLC Not upheldBanking and creditMr G complains about Lloyds Bank plc’s handling of his current and credit card accounts, as well as about its treatment of him and his son. background Mr G says he intended to repay the debts on his Lloyds accounts when he sold his house several years ago. That didn’t happen, and Mr G ... (2 pages)View decision -
Decision Reference DRN4933638
13 Feb 2015 Lloyds Bank PLC Not upheldBanking and creditMiss R complains that Lloyds Bank PLC did not give her good advice when she took out a loan to consolidate existing debt. She complains, in summary, that she wasn’t told that she would pay an early repayment fee on her existing loan, and that the new loan was at a much higher rate of... (2 pages)View decision -
Decision Reference DRN8634803
19 Aug 2016 Barclays Bank Plc Not upheldBanking and creditMr M complains that Barclays Bank Plc applied late payment charges incorrectly and issued an invalid default notice. He is also unhappy with the information recorded on his credit file.backgroundMr M took out a Barclaycard in 1999 and maintained payments for many year... (2 pages)View decision -
Decision Reference DRN-4155203
14 Jul 2023 Euler Hermes SA/NV Not upheldInsuranceDRN-4155203 The complaint M, a limited company, complains Euler Hermes SA/NV didn’t pay two claims it made on its Advanced Payment Protection insurance policy. What happened In January 2022 M took out Advanced Payment Protection Insurance with Euler which provided cover (subject to policy ... (4 pages)View decision -
Decision Reference DRN1710618
4 Mar 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Mrs A’s complaint is about the compensation offered to her by HSBC Bank Plc (HSBC) for two mis-sold payment protection insurance (PPI) policies. Mrs A signed a settlement form to accept £15,204.01 as compensation for the mis-sold policies. Mrs A says HSBC has declared the offer void, has ... (8 pages)View decision -
Decision Reference DRN8445957
14 Aug 2014 National Westminster Bank Plc Not upheldBanking and creditMiss O complains that National Westminster Bank Plc (‘NatWest’) has unfairly recorded a default against her credit file. backgroundIn May 2012 Miss O went into a NatWest branch to discuss her overdraft. The overdraft limit of £2,250 – which had been in place since December 2008 – had ... (3 pages)View decision -
Decision Reference DRN6728619
9 Jul 2018 Cabot Credit Management Group Limited Not upheldBanking and creditMr F complains about accounts he had with Cabot Credit Management Group Limited (Cabot). He’s unhappy about being asked to repay the accounts and that no proof has been provided confirming he actually owed anything. Mr F believes he’s been bullied by Cabot into repay... (3 pages)View decision -
Decision Reference DRN3880138
27 Jul 2016 Ask Finance Limited Not upheldBanking and creditMr P complains that he was sold a financial management plan (FMP) by a third party which Ask Finance Limited, trading as Harrington Brooks, took over the running of. He is assisted in his complaint by a company. backgroundMr P entered into a FMP with a third party in... (3 pages)View decision -
Decision Reference DRN-5222395
19 Dec 2024 MBNA Limited UpheldConsumer CreditDRN-5222395 The complaint Mrs S says MBNA Limited irresponsibly lent to her. What happened Mrs S took out a loan for £8,000 over 60 months from MBNA on 23 November 2023. The monthly repayments were £201.81 and the total repayable was £12,108.60. Mrs S says she was already seriously inde... (3 pages)View decision -
Decision Reference DRN-4811482
26 Jun 2024 Vodafone Limited UpheldConsumer CreditDRN-4811482 The complaint Mr S has complained that Vodafone Limited acted irresponsibly when it provided him with multiple credit agreements between 2021 and 2023. Background Between late 2021 and 2023 Mr S applied for 25 different device plans from Vodafone. In each instance he was approv... (4 pages)View decision
