We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71000 results
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Decision Reference DRN1692114
27 Sep 2013 Barclays Bank Plc Not upheldBanking and creditMr M and Mr N complain about the way Barclays Bank Plc has administered their business bank account and that it has recorded adverse information on their personal credit files. background Mr M and Mr N are partners in a business (“the partnership”) which ceased trading in November 200... (3 pages)View decision -
Decision Reference DRN7133303
27 Jun 2014 Barclays Bank Plc Not upheldBanking and creditMr G complains that Barclays Bank Plc went ahead with a transaction after he had withdrawn his authority for it.background The circumstances leading to this complaint were set out in my provisional decision dated 22 May 2014, a copy of which is attached and forms part of my final dec... (5 pages)View decision -
Decision Reference DRN1539163
23 Mar 2015 Santander UK Plc Not upheldBanking and creditMiss T complains about the way that Santander UK Plc dealt with her personal loan account during an extended period of ill-health and financial difficulty. She also complains that the bank proposes to use the payment protection insurance (“PPI”) refund it has offered t... (4 pages)View decision -
Decision Reference DRN6628872
7 Feb 2017 PayPal Sarl & Cie, SCA Not upheldBanking and creditMr C complains that PayPal Sarl & Cie, SCA unfairly prevented him from making payment to his account and is wrongly holding him liable for the debt on another account. backgroundMr C says that he received notification from PayPal that his account had been restrict... (2 pages)View decision -
Decision Reference DRN0190399
18 Jul 2017 Ideal Corporate Solutions Limited Not upheldBanking and creditMrs D complains, in summary, that Ideal Corporate Solutions Limited, trading as Ideal Debt Solutions, (“IDS”), didn’t provide her with appropriate information about a debt management plan (“DMP”) with it. The complaint is brought to this service on Mrs D’s behalf by a ... (3 pages)View decision -
Decision Reference DRN6412468
21 Apr 2015 Lloyds Bank PLC Not upheldBanking and creditMiss C complains that Lloyds Bank PLC is unfairly pursuing her for a debt she believed it had written off.backgroundLloyds says Miss C had entered into an Individual Voluntary Arrangement (IVA) in 2006 – and so when the IVA came into force, Miss C’s debt was recorded as ... (2 pages)View decision -
Decision Reference DRN1340147
8 Jan 2019 Progressive Money Limited UpheldBanking and creditA Debt Adviser (DA) complains on behalf of Mr L about the service Mr L has had from Progressive Money Limited (PML). Mr L would like an apology, for PML to amend its policies, to consider reducing and or freezing interest for those in financial hardship and to onl... (4 pages)View decision -
Decision Reference DRN5291119
20 Mar 2018 Oakbrook Finance Limited Not upheldBanking and creditMiss M complains that Oakbrook Finance Limited (“OFL”) should not have lent to her as she couldn’t afford to borrow from it.backgroundMiss M applied for a loan from OFL in May 2016. At the time she said she had other borrowing. She suggested that if it had carrie... (2 pages)View decision -
Decision Reference DRN1261536
8 Apr 2014 Churchwood Financial Limited Not upheldBanking and creditMr B complains about a debt management plan he had with Churchwood Financial Limited. He is unhappy about the way the plan has been administered and believes Churchwood has failed to keep him updated on the progress of the plan and failed to make payments to his creditors. He is also u... (2 pages)View decision -
Decision Reference DRN8740055
24 Apr 2014 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs C complain that National Westminster Bank Plc registered a default notice on their credit reference file incorrectly. background Mr and Mrs C faced financial difficulties in early 2010 and as a result exceeded their overdraft limit. The bank wrote to them and they took advice... (2 pages)View decision
