We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70772 results
-
Decision Reference DRN1590608
3 Aug 2016 Legal & General Partnership Services Limited UpheldBanking and creditThis complaint is about a mortgage arranged for Mr M and Ms M by an adviser connected with Legal & General Partnership Services Limited (L&G).Mr M and Ms M feel that advice to consolidate a car loan was unsuitable. And they’re also unhappy that L&G recom... (3 pages)View decision -
Decision Reference DRN9114130
25 Jan 2016 Global Debt Recovery Limited Not upheldBanking and creditMr E complains about the way that Global Debt Recovery Limited managed a debt he owed. backgroundIn late 2005, Mr E entered into a credit card agreement. He experienced financial difficulties and was unable to pay off his balance. The debt was transferred to Global... (2 pages)View decision -
Decision Reference DRN6658105
24 Apr 2015 Lloyds Bank PLC Not upheldBanking and creditMr L complains that Lloyds Bank plc did not cancel his company's direct debit when it requested this. As a result his liability under his personal guarantee is higher than it should be.backgroundMr L, the director and guarantor of his former limited company, sa... (2 pages)View decision -
Decision Reference DRN-2234473
18 Nov 2020 Lowell Financial Ltd Not upheldConsumer CreditDRN-2234473 The complaint Mrs G complains that Lowell Financial Ltd (Lowell) failed to provide a legible copy of her original credit agreement. Mrs G also complains that Lowell failed to carry out reasonable checks when it acquired the debt and that it can’t demonstrate that the outstandin... (3 pages)View decision -
Decision Reference DRN7361872
15 Sep 2015 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out with a credit card. Mrs B is unhappy with how Royal Bank of Scotland (RBS) has used the compensation it offered to settle her complaint.backgroundMrs B complained to RBS about the sale ... (2 pages)View decision -
Decision Reference DRN4207360
10 Nov 2017 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Miss E is complaining that Capital One (Europe) plc has used the compensation it offered for the mis-selling of a payment protection insurance (PPI) policy attached to her credit card, to reduce her outstanding debt.backgroundIn 2017, following Miss E’s complaint throug... (3 pages)View decision -
Decision Reference DRN1167876
23 Sep 2018 Paragon Finance Plc Not upheldBanking and creditMr T complains that Paragon Finance Plc trading as Idem Servicing (“Idem”) acted unfairly and unreasonably by contacting him about a mortgage shortfall debt without being willing to prove it owned the debt or explain at first why it was contacting him. He wants Idem t... (2 pages)View decision -
Decision Reference DRN-3517029
13 Dec 2022 Evolution Lending Limited Not upheldMortgagesDRN-3517029 The complaint Mr and Mrs H’s complaint is about a secured loan they have with Evolution Lending Limited. They believe the decision to lend to them in 2016 was irresponsible and that appropriate checks were not undertaken before the lending decision was made. What happened In 20... (3 pages)View decision -
Decision Reference DRN-4986085
12 Sep 2024 Santander UK Plc Not upheldConsumer CreditDRN-4986085 The complaint Mr B complains that Santander UK plc won’t write-off his debt. What happened Mr B took out a loan with a bank that is now part of Santander in 2004 to pay for a car. Due to his financial difficulties the loan went into arrears and a second charge was registered... (2 pages)View decision -
Decision Reference DRN8148946
30 Sep 2016 Butler-Do Ltd Not upheldBanking and creditMrs B, represented by a claims management company (CMC), complains that Butler-Do Ltd (the business) mismanaged her debt management plan (DMP).backgroundMrs B says that she entered into a DMP in 2010. She says that at this time she was not made aware that there were ... (2 pages)View decision
