We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74313 results
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Decision Reference DRN-4860977
1 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4860977 The complaint Mr S complains that NewDay Ltd trading as Aqua was irresponsible in its lending to him. He wants all interest and charges applied to his accounts refunded along with compensatory interest and any adverse information removed from his credit file. Mr S is represe... (4 pages)View decision -
Decision Reference DRN0975428
14 Aug 2015 MKDP LLP UpheldBanking and creditMr O complains that MKDP LLP is asking him to pay a debt that he thinks is statute barred. Further, he says the debt is also unenforceable.Mr O questions the authenticity of some of the key documents. He suggests that MKDP was wrong to rely on them.As a result of all... (3 pages)View decision -
Decision Reference DRN2748608
19 Aug 2014 Debt Connect (U.K.) Limited UpheldBanking and creditMr and Mrs H complain that Debt Connect (UK) Limited has mismanaged their debt management plan.our initial conclusionsThe adjudicator recommended that the complaint should be upheld. She concluded that Debt Connect had not passed on Mr and Mrs H’s money to their creditors. The adju... (2 pages)View decision -
Decision Reference DRN8100108
8 Mar 2016 MKDP LLP Not upheldBanking and creditMs H complains that MKDP LLP (MKDP) are chasing her for a debt which is still in dispute and are threatening her with legal action to recover the debt. She doesn’t accept she owes this amount.She wants MKDP to stop chasing her for the debt and return the debt to t... (2 pages)View decision -
Decision Reference DRN6208640
21 Dec 2016 Drydens Limited UpheldBanking and creditMs S complains that Drydens Limited (the business) pursued her to repay a debt she did not owe. She complains that she was put under pressure to admit to the debt even though no evidence of the debt was provided.backgroundMs S says that the business contacted her ... (3 pages)View decision -
Decision Reference DRN9193867
10 Jun 2015 Financial Services Advice and Support Limited Not upheldBanking and creditMr and Mrs S, represented by their solicitor, complain that they were mis-sold a mortgage by an appointed representative of Financial Services Advice and Support Limited (FSAS).backgroundMr and Mrs S had a mortgage. In 2006, they had also had some financial problems ... (2 pages)View decision -
Decision Reference DRN-2662297
8 Mar 2021 The Royal Bank of Scotland Plc UpheldConsumer CreditDRN-2662297 The complaint Mr B complained that his loan was transferred to a debt collection agency by The Royal Bank of Scotland Plc (RBS). What happened RBS wrote to Mr and Mrs B in June 2019 to say they didn’t want to provide banking facilities to them. There were several current accoun... (2 pages)View decision -
Decision Reference DRN8312738
5 Jun 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs Y complain that Legal & General Partnership Services Limited advised them to use their mortgage to consolidate unsecured debts of £11,000.backgroundMr and Mrs Y bring this complaint through their solicitor.In 2007 Mr and Mrs Y consulted Legal & Gene... (2 pages)View decision -
Decision Reference DRN7015547
11 Apr 2016 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr D is complaining that The Royal Bank of Scotland Plc (RBS) mis-sold him a payment protection insurance (PPI) policy. He’s unhappy that it wants to use the compensation it’s offering to pay to reduce a debt it says he still owes.backgroundMr D took out six loans th... (3 pages)View decision -
Decision Reference DRN3183480
24 Nov 2016 Gregory Pennington Limited Not upheldBanking and creditMrs H complains that Gregory Pennington Limited, (“GPL”), didn’t provide her with appropriate information when she entered into a debt management plan (“DMP”) with it. The complaint is brought to this service on Mrs H’s behalf by a claims management company (“CMC”). Bu... (2 pages)View decision
