We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69825 results
-
Decision Reference DRN2587737
19 Sep 2014 Motormile Finance UK Limited UpheldBanking and creditMrs Y has complained that Motormile Finance UK Limited, trading as MMF, did not tell her that they now owned three of her debts. They also did not respond to her requests to deal with her in writing.backgroundMrs Y has some debts which she had not paid. These were sold to MMF who con... (2 pages)View decision -
Decision Reference DRN-4826702
3 Jun 2024 Tesco Personal Finance PLC Not upheldConsumer CreditDRN-4826702 The complaint Mr F complains that Tesco Personal Finance PLC trading as Tesco Bank was irresponsible in its lending to him. He wants the interest and charges refunded on his account. What happened Mr F was provided with a £34,500 loan in June 2019. The loan was repayable over 4... (4 pages)View decision -
Decision Reference DRN-2083039
28 Aug 2020 Lowell Portfolio I Ltd UpheldBanking and PaymentsDRN-2083039The complaintMiss L complains that Lowell Portfolio I Ltd placed a default on her credit file in relation to a debt that isn’t hers. Miss L also complains that she wasn’t sent certified copies of the original credit agreement, default notices and notice of assignment from the or... (3 pages)View decision -
Decision Reference DRN-2487666
6 May 2021 National Westminster Bank Plc Not upheldInsuranceDRN-2487666 The complaint Mr I has complained about the way National Westminster Bank PLC (“NatWest”) has used the compensation it offered to settle his complaint about the mis-sale of a payment protection insurance (“PPI”) policy taken out alongside a credit card. What happened Mr I appli... (4 pages)View decision -
Decision Reference DRN9723798
20 Apr 2020 Debt Managers (Services) Limited UpheldBanking and creditMr R complains that Debt Managers (Services) Limited pursued him in relation to a disputed balance with a third party finance company and registered a default on his credit file.backgroundIn August 2015 Mr R was supplied with a car and entered into a hire purchase agreement with a third pa... (2 pages)View decision -
Decision Reference DRN-4304190
16 Oct 2023 Nationwide Building Society Not upheldBanking and PaymentsDRN-4304190 The complaint Mr B complains that Nationwide Building Society suspended his credit card unreasonably after pursuing him for debt repayment. What happened Nationwide wrote to Mr B about its concerns that he was in a state of ‘persistent debt’, and asked him to increase his month... (2 pages)View decision -
Decision Reference DRN4024151
9 Jan 2014 Lloyds Bank PLC Not upheldBanking and creditMrs B complains that Lloyds Bank PLC (previously Lloyds TSB Bank plc) wrongly lent her £20,000 when her monthly income was too low to afford that amount. She also complains that the loan was used by the bank to repay existing credit card debts belonging to her and her husband, rather ... (2 pages)View decision -
Decision Reference DRN0551622
10 Aug 2018 Tesco Personal Finance PLC Not upheldPayment protection insurance (PPI)Mr K has complained about the compensation he’s been offered by Tesco Personal Finance PLC (‘Tesco’) for the payment protection insurance (‘PPI’) policy that was sold to him on his credit card account. backgroundMr K was sold a PPI policy on his credit card account... (3 pages)View decision -
Decision Reference DRN6387482
3 Apr 2017 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs H through their representative B complain that the appointed representative of Legal & General Partnership Services Limited, A, mis-sold them a mortgage in 2006. They want compensation.backgroundMr and Mrs H took advice from A, an appointed representativ... (2 pages)View decision -
Decision Reference DRN0975428
14 Aug 2015 MKDP LLP UpheldBanking and creditMr O complains that MKDP LLP is asking him to pay a debt that he thinks is statute barred. Further, he says the debt is also unenforceable.Mr O questions the authenticity of some of the key documents. He suggests that MKDP was wrong to rely on them.As a result of all... (3 pages)View decision
