We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69825 results
-
Decision Reference DRN2513804
6 Apr 2020 Capquest Debt Recovery Limited UpheldBanking and creditComplaintMr J is unhappy that Capquest Debt Recovery Limited (Capquest) has again contacted him about a debt that isn’t his. He is looking for compensation to reflect the impact on him going back over a number of years.BackgroundMr J has had several issues going back many years, being chas... (4 pages)View decision -
Decision Reference DRN3283353
27 Mar 2014 Usave Money Limited UpheldBanking and creditMiss G complains she was misled by assurances given by The Money Group (Cornwall) Limited that she would not incur any ‘defaults’ on her credit file if she entered into its debt management plan. backgroundMiss G says she was contacted by TMG after visiting its website. She was advised... (3 pages)View decision -
Decision Reference DRN-4197970
20 Jun 2023 Studio Retail Limited Not upheldConsumer CreditDRN-4197970 The complaint Miss J complains that Studio Retail Limited incorrectly sold a debit in relation to a running credit account she had with it. What happened Miss J had a running credit account with Studio. She says that it was subsequently included in a Minimal Asset Process bankr... (3 pages)View decision -
Decision Reference DRN6201291
26 Jun 2017 MBNA Limited Not upheldBanking and creditMr K complains that MBNA Limited have been harassing and intimidating him over a debt. He doesn’t feel it has any right to pursue him because of his age. backgroundMr K says MBNA have inundated him with phone calls and letters. Although his account is in debt he un... (2 pages)View decision -
Decision Reference DRN1137521
9 Aug 2018 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs M complain through their Claims Management Company that the appointed representative of Legal & General Partnership Services Limited gave them unsuitable advice to consolidate their debts into a new mortgage in 2005. They would like to be returned to th... (3 pages)View decision -
Decision Reference DRN8702944
3 Jun 2020 Arrow Global Limited UpheldBanking and creditMr G complains about Arrow Global Limited (“Arrow Global”) and its agents for pursuing a debt against him which he did not recognise. He believes he should be reimbursed all money he has paid against the debt, and that he should be compensated for the distress and inconvenience he has expe... (3 pages)View decision -
Decision Reference DRN6062515
20 Jul 2017 HSBC Bank plc Not upheldBanking and creditMr R has complained that poor service by HSBC Bank Plc has left him unable to properly manage his current accounts. Mr R also complains that HSBC hasn’t frozen the interest or suspended its debt recovery actions.backgroundMr R says illness and a change in his perso... (2 pages)View decision -
Decision Reference DRN8604604
12 May 2017 Moorcroft Debt Recovery Limited Not upheldBanking and creditMrs M complains that Moorcroft Debt Recovery Limited is chasing her for repayment of a debt which she doesn’t owe.backgroundMoorcroft is acting on behalf of a third party who says Mrs M owes it around £700. Mrs M initially set up a payment plan to repay the debt, b... (1 page)View decision -
Decision Reference DRN-1665414
26 Jun 2020 Somerset Bridge Insurance Services Limited UpheldInsuranceDRN-1665414 The complaintMr M is unhappy with the administration of his motor insurance policy by Somerset Bridge Insurance Services Limited. What happenedMr M had a motor insurance policy which was administered by Somerset Bridge Insurance Services Limited (SBIS). During the period coveri... (5 pages)View decision -
Decision Reference DRN9036841
26 Jul 2017 Sainsbury's Bank Plc UpheldBanking and creditMr J complains that Sainbury’s Bank Plc has not treated him fairly, in that it sold the balance of a debt which he understood to have been written off to a third party collections agency. Mr J does not believe he should have to pay the debt, and would like Sainsbur... (3 pages)View decision
