We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71923 results
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Decision Reference DRN1422905
5 Dec 2018 Clydesdale Financial Services Limited Not upheldBanking and creditMr S complains that despite Clydesdale Financial Services Limited, trading as Barclays Partner Finance (“BPF”) writing to him to say his debt had been written off and this being confirmed by the debt management company, he later received a letter to say he still had th... (2 pages)View decision -
Decision Reference DRN0515766
7 Feb 2019 Link Financial Outsourcing Limited UpheldBanking and creditMs M complains that Link Financial Outsourcing Limited did not provide her with information when her debt was transferred to it and failed to respond to requests for information. She feels she should get compensation and her credit file should be amended.background Ms ... (2 pages)View decision -
Decision Reference DRN9775437
16 May 2019 Hoist Finance UK Limited UpheldBanking and creditMr C complains that Hoist Finance UK Limited (“HFUK”) are asking him to pay a debt which he has already settled.backgroundI issued a provisional decision on 24 April 2019, a copy of which is attached as it forms part of this final decision. Mr C accepted my provisi... (5 pages)View decision -
Decision Reference DRN1137521
9 Aug 2018 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs M complain through their Claims Management Company that the appointed representative of Legal & General Partnership Services Limited gave them unsuitable advice to consolidate their debts into a new mortgage in 2005. They would like to be returned to th... (3 pages)View decision -
Decision Reference DRN9036841
26 Jul 2017 Sainsbury's Bank Plc UpheldBanking and creditMr J complains that Sainbury’s Bank Plc has not treated him fairly, in that it sold the balance of a debt which he understood to have been written off to a third party collections agency. Mr J does not believe he should have to pay the debt, and would like Sainsbur... (3 pages)View decision -
Decision Reference DRN-2455565
14 Jan 2021 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-2455565 The complaint Miss W complained that Tesco Personal Finance PLC trading as Tesco Bank (Tesco) passed her debt to a debt collection agency declined her offer of a repayment plan What happened Miss W had a Tesco credit card. The last payment to it was made in December 2019. In Ap... (3 pages)View decision -
Decision Reference DRN8604604
12 May 2017 Moorcroft Debt Recovery Limited Not upheldBanking and creditMrs M complains that Moorcroft Debt Recovery Limited is chasing her for repayment of a debt which she doesn’t owe.backgroundMoorcroft is acting on behalf of a third party who says Mrs M owes it around £700. Mrs M initially set up a payment plan to repay the debt, b... (1 page)View decision -
Decision Reference DRN-4197970
20 Jun 2023 Studio Retail Limited Not upheldConsumer CreditDRN-4197970 The complaint Miss J complains that Studio Retail Limited incorrectly sold a debit in relation to a running credit account she had with it. What happened Miss J had a running credit account with Studio. She says that it was subsequently included in a Minimal Asset Process bankr... (3 pages)View decision -
Decision Reference DRN1983645
17 Mar 2018 NRAM plc Not upheldPayment protection insurance (PPI)Mr and Mrs D are not happy with how NRAM plc (‘NRAM’) has offered to settle their complaint about three PPI policies attached to two mortgage accounts and a loan. Mr and Mrs D have been represented throughout their complaint. backgroundMr and Mrs D had two mortgage acc... (3 pages)View decision -
Decision Reference DRN-2488662
10 Feb 2021 National Westminster Bank Plc UpheldBanking and PaymentsDRN-2488662 The complaint Mr B is unhappy with how National Westminster Bank Plc (“NatWest”) are dealing with his debts. What happened Mr B has an overdraft and loan with NatWest, both of which are in arrears. This service has previously dealt with a complaint about the affordability of ea... (3 pages)View decision
