We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
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Decision Reference DRN4750010
19 Dec 2014 Think Loans and Mortgages Limited Not upheldBanking and creditMiss Q’s complaint relates to the advice she received from Think Loans and Mortgages Limited (hereafter referred to as TLM) in 2007. This advice related to the purchase of a property under the right-to-buy (RTB) scheme. Miss Q’s representative has said that this was inappropriate due ... (3 pages)View decision -
Decision Reference DRN7402832
13 Dec 2017 Lloyds Bank PLC Not upheldBanking and creditMr W complains he’s been harassed by multiple debt collecting agents acting on behalf of Lloyds Bank plc. He disputes he owes the debt and doesn’t think he should be chased for it.backgroundMr W tells us he’s been harassed by several debt collecting agencies acting on ... (2 pages)View decision -
Decision Reference DRN7925805
8 Jul 2014 Pentagon (UK) Limited Not upheldBanking and creditMiss W and Mr T complain that: Pentagon (UK) Limited (trading as EuroDebt Financial Services) failed to tell them that their lender was unlikely to agree to freeze interest if they entered into a debt management plan, and when it did in fact refuse to do so; and the debt managem... (3 pages)View decision -
Decision Reference DRN3193445
26 Jul 2019 National Westminster Bank Plc UpheldBanking and creditMs H complains that National Westminster Bank Plc sold debts that had previously been included in a completed IVA to a third party. She also complains that once NatWest got the debts bank it chased her for repayment. backgroundMs H had a credit card and loan with NatWest. In 2011 she enter... (3 pages)View decision -
Decision Reference DRN1583376
28 Nov 2017 Barclays Bank Plc Not upheldBanking and creditMr C complains that Barclays Bank Plc has sold his debt when he thought he had paid it off.backgroundMr C said that he had made an arrangement through a debt management charity to pay off his debt with Barclaycard some years ago. And he said that he stuck to that,... (2 pages)View decision -
Decision Reference DRN8907676
26 Oct 2018 National Westminster Bank Plc Not upheldPayment protection insurance (PPI)Miss N is unhappy with how National Westminster Bank Plc (‘NatWest’) resolved her complaint about four payment protection insurance (‘PPI’) policies attached to four loans. backgroundMiss N took out four loans with NatWest over a period between 1999 and 2002. Each ... (3 pages)View decision -
Decision Reference DRN6460024
30 Jan 2015 Lloyds Bank PLC Not upheldBanking and creditMr W complains that Lloyds Bank PLC has unfairly applied charges to his account. And he’s unhappy that it sold his debt off to a third party. He’s worried that Lloyds gave the credit reference agencies damaging information. He complains that there’s a default registered against his na... (3 pages)View decision -
Decision Reference DRN7477052
4 Jul 2014 HSBC Bank plc Not upheldPayment protection insurance (PPI)Mr A’s complaint concerns the mis-sale of a PPI policy and calculation and payment of redress by HSBC Bank Plc (HSBC) for the mis-sale of a single premium payment protection insurance (PPI) policy taken out with a loan.backgroundMr A complained to HSBC about the sale of a PPI policy th... (3 pages)View decision -
Decision Reference DRN1468284
8 Sep 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr and Mrs A and their representative are unhappy about the advice they were given by Harrington Brooks (Accountants) Limited (trading as Harrington Brooks Debt Management) to enter into a debt management plan. They say it was mis-sold to them and wasn’t the appropr... (2 pages)View decision -
Decision Reference DRN-2476885
28 Oct 2021 Arrow Global Limited Not upheldConsumer CreditDRN-2476885 The complaint Mr B complains Arrow Global Limited are asking him to repay a debt he doesn’t think they should be. A number of other companies have been involved in contacting Mr B about this debt, but as Arrow are responsible for the complaint, I’ve just referred to them in thi... (5 pages)View decision
