We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
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Decision Reference DRN-2457529
4 Feb 2021 Santander UK Plc Not upheldBanking and PaymentsDRN-2457529 The complaint Mr F has complained that Santander UK Plc transferred his credit card debt to a debt collection company without telling him. He’s also unhappy that a default has been recorded with credit reference agencies. What happened Mr F held a credit card account with Santa... (3 pages)View decision -
Decision Reference DRN8770684
1 Jun 2015 Sureterm Direct Limited Not upheldInsurance (excluding PPI)Miss B complains that Sureterm Direct Limited unfairly asked her for payment for an old motor insurance policy.backgroundSureterm apologised that it made a mistake by renewing Miss B’s policy but not taking payments by direct debit. Miss B complained after Sureterm and it... (2 pages)View decision -
Decision Reference DRN5304513
22 Dec 2015 National Westminster Bank Plc Not upheldBanking and creditMr F complained that National Westminster Bank Plc:- pursued him for debt which he believes is statute barred;-wrote to him at a wrong address, and wrongly changed his address again;-gave him poor customer service.He wanted his debt written off, and compensation.ba... (2 pages)View decision -
Decision Reference DRN7643146
15 Dec 2015 TSB Bank plc Not upheldBanking and creditMr and Mrs W are unhappy that TSB Bank plc hasn’t kept them up-to-date with what’s been happening on their current account and has shared their details with a third party without their permission. backgroundIn 2013 Mr and Mrs W’s debit interest was added to their ... (3 pages)View decision -
Decision Reference DRN-4986085
12 Sep 2024 Santander UK Plc Not upheldConsumer CreditDRN-4986085 The complaint Mr B complains that Santander UK plc won’t write-off his debt. What happened Mr B took out a loan with a bank that is now part of Santander in 2004 to pay for a car. Due to his financial difficulties the loan went into arrears and a second charge was registered... (2 pages)View decision -
Decision Reference DRN-2763086
18 May 2021 Lloyds Bank PLC Not upheldConsumer CreditDRN-2763086 The complaint Mr J complains that Lloyds Bank PLC (Lloyds) sent a letter to his parents’ address regarding his outstanding credit card debt, and they then passed his account to a debt collection agency without notifying him, despite him making payments. What happened Mr J had ... (3 pages)View decision -
Decision Reference DRN-1687560
3 Sep 2020 Capquest Debt Recovery Limited Not upheldConsumer CreditDRN-1687560The complaintMiss C has complained that Capquest Debt Recovery Limited chased her for a debt that she thought was statute barred. What happenedIn 2007, Miss C took out a debt. In 2010, the debt was defaulted. In 2012, it was sold on, and in 2016 it was passed to Capquest to mana... (2 pages)View decision -
Decision Reference DRN6241646
2 Jan 2014 1st Credit (Finance) Limited Not upheldBanking and creditMr B complains that 1st Credit (Finance) Limited has asked him for repayment for a debt that he has not acknowledged and which he has heard nothing from the creditor for the past six years. He says 1st Credit has not shown that the debt is not statute barred under The Limitations Act 19... (2 pages)View decision -
Decision Reference DRN4741604
10 Jun 2015 Pentagon (UK) Limited Not upheldBanking and creditMr M complains on behalf of Mrs B that Pentagon (UK) Limited trading as Euro Debt Financial Services (Euro Debt) has mis-sold her a debt management plan.backgroundMrs B agreed to a debt management plan in September 2009 following a visit to her home by a representative ... (2 pages)View decision -
Decision Reference DRN4447848
27 Aug 2014 Countrywide Principal Services Limited UpheldBanking and creditMr and Mrs N, represented by a claims management company, complain that they were mis-sold a mortgage by Countrywide Principal Services Limited.backgroundMr and Mrs N took advice from Countrywide on a mortgage, as they were looking to buy their first property. As they had no money for ... (2 pages)View decision
