We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69633 results
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Decision Reference DRN6896056
8 Nov 2013 Lloyds Bank PLC Not upheldBanking and creditMr K and Miss L complain about the way in which Lloyds Bank plc (formerly Lloyds TSB Bank plc) handled the debts of a company with which they were involved.background Mr K and Miss L had a limited company which banked with Lloyds. Some years ago they gave a joint guarantee for its debt... (2 pages)View decision -
Decision Reference DRN-3422891
17 Jun 2022 Lowell Financial Ltd Not upheldConsumer CreditDRN-3422891 The complaint Mr W is unhappy that Lowell Financial Ltd pursued him for a debt and obtained a County Court Judgment (CCJ) against him. What happened Mr W had several loans with another provider which were sold to Lowell in 2015. Lowell attempted to seek repayment of these from ... (2 pages)View decision -
Decision Reference DRN5541600
22 Nov 2013 Lloyds Bank PLC Not upheldBanking and creditMr K complains that Lloyds Bank Plc (previously Lloyds TSB Bank Plc) has unfairly made a call on him under personal guarantees that he gave it for the debts of his limited company.backgroundMr K gave Lloyds his personal guarantees of £20,000 and £30,000 respectively, for the debts of hi... (2 pages)View decision -
Decision Reference DRN7625352
6 Nov 2017 PRA Group (UK) Limited Not upheldBanking and creditMrs D complains that PRA Group (UK) Limited is chasing her for a credit card debt which isn’t hers.backgroundMrs D took out a credit card in 2006. The account fell into arrears because Mrs D failed to make the minimum monthly repayments. She entered into a reduced pa... (2 pages)View decision -
Decision Reference DRN-1441440
10 Nov 2020 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-1441440 The complaint Mr H complains that National Westminster Bank plc didn’t act fairly or compassionately when it refused to write off outstanding balances on his accounts. Mr H acts in his own capacity and also as the personal representative for the estate of the late Mrs H. What h... (4 pages)View decision -
Decision Reference DRN-1594694
18 Nov 2020 Equifinance Limited Not upheldMortgagesDRN-1594694 The complaint Mr and Mrs L have complained about a secured loan they took out with Equifinance Limited for debt consolidation. They say not all the debts they wanted to be cleared were paid off. What happened Mr and Mrs L applied for a secured loan to consolidate debts. The app... (2 pages)View decision -
Decision Reference DRN8060981
8 Apr 2020 Elderbridge Limited Not upheldBanking and creditMr and Mrs K complain that Elderbridge Limited hasn’t treated them fairly when they’re been in financial difficulties repaying a second charge over their property. They want matters put right and for Mrs K not to be liable for the debt if anything happens to Mr K.backgroundMr and Mrs K had... (3 pages)View decision -
Decision Reference DRN1679601
7 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMr and Mrs W complain that debt reduction agreements were mis-sold to them by NEO Media Solutions Limited, trading as One Debt Solution. They also complain that it did not pay money to their creditors as it had agreed to do and that it has provided them with poor customer service. ba... (2 pages)View decision -
Decision Reference DRN-2334825
23 Nov 2020 Capquest Debt Recovery Limited Not upheldConsumer CreditDRN-2334825 The complaint Ms G disputes a debt with Capquest Debt Recovery Limited and feels it has treated her unfairly. What happened Capquest says it administers the debt on behalf of another company who bought the debt from a bank in February 2020. Capquest feels that Ms G owes this de... (2 pages)View decision -
Decision Reference DRN-3986512
5 Sep 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3986512 The complaint Mr S complains that Barclays Bank UK PLC has treated him unfairly because it has not agreed to write-off his debt on the basis of his medical conditions. Also, Mr S complains that Barclays treated him inappropriately in telling him that it might sell his account W... (5 pages)View decision
