We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70502 results
-
Decision Reference DRN1296628
20 Jun 2017 Aviva Insurance Limited Not upheldPayment protection insurance (PPI)Mr M bought a regular premium payment protection policy (PPI) with a home shopping account in 1996; the insurer was Aviva Insurance Limited trading as Shop Direct (Shop Direct)backgroundShop Direct agreed that Mr M had been mis-sold the PPI and it made him an offer in... (2 pages)View decision -
Decision Reference DRN9744230
23 Mar 2019 Shop Direct Finance Company Limited Not upheldBanking and creditMr C complains that Shop Direct Finance Company Limited (SDFC) refused to write off his debts and has harassed him for payment. backgroundMr C has two accounts with SDFC, one opened in December 2009 and the other in December 2010. In May 2018 he wrote to SDFC to ask ... (2 pages)View decision -
Decision Reference DRN-5009096
19 Sep 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5009096 The complaint Mr D complains that Santander UK Plc asked a debt recovery company to collect his debt when he already had a payment plan in place with another debt recovery company. What happened Mr D holds an account with Santander. The account is a debt and in June 2023 San... (3 pages)View decision -
Decision Reference DRN1468284
8 Sep 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr and Mrs A and their representative are unhappy about the advice they were given by Harrington Brooks (Accountants) Limited (trading as Harrington Brooks Debt Management) to enter into a debt management plan. They say it was mis-sold to them and wasn’t the appropr... (2 pages)View decision -
Decision Reference DRN-3176455
2 Dec 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3176455 The complaint Mr J complains that NewDay Ltd trading as Aqua (Aqua) lent to him irresponsibly. What happened Mr J applied for an Aqua credit card in March 2014 and it was agreed with a limit of £250. Limit increases were offered by Aqua and put in place as follows: Date Limit M... (4 pages)View decision -
Decision Reference DRN6723227
23 Jun 2014 National Westminster Bank Plc UpheldPayment protection insurance (PPI)Mr J brought his complaint to this service as he was unhappy that National Westminster Bank Plc (“NatWest”) used part of the redress from two mis-sold PPI policies to offset an outstanding debt related to a current account he had with the bank. Mr J wants all the redress paid directly to ... (4 pages)View decision -
Decision Reference DRN-2674399
4 May 2021 National Westminster Bank Plc Not upheldInsuranceDRN-2674399 The complaint Mr G’s The complaint Mr G’s complaint is that National Westminster Bank Plc (NatWest) has used the compensation from a mis-sold payment protection insurance (PPI) policy to reduce the debt it says Mr G still owes following completion of an Individual Voluntary Arr... (2 pages)View decision -
Decision Reference DRN-2473521
2 Mar 2021 Capital One (Europe) plc Not upheldInsuranceDRN-2473521 The complaint Mr P complains that Capital One (Europe) plc has used the compensation due to him from a payment protection insurance (PPI) policy to reduce his outstanding debt with it. Mr P took out a credit card with Capital One in 2004 and took out the PPI at the same time. T... (3 pages)View decision -
Decision Reference DRN3281670
23 Apr 2019 Prestige Finance Limited Not upheldBanking and creditMrs H complains that Prestige Finance Limited is unfairly asking her to repay a loan she didn’t receive. She asks that the debt is written off or she’s given the loan money. The loan was taken out jointly with Mrs H’s late husband (Mr H). The executors of Mr H’s esta... (3 pages)View decision -
Decision Reference DRN1590608
3 Aug 2016 Legal & General Partnership Services Limited UpheldBanking and creditThis complaint is about a mortgage arranged for Mr M and Ms M by an adviser connected with Legal & General Partnership Services Limited (L&G).Mr M and Ms M feel that advice to consolidate a car loan was unsuitable. And they’re also unhappy that L&G recom... (3 pages)View decision
