We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71923 results
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Decision Reference DRN-2600017
17 Mar 2021 Intrum UK Limited Not upheldConsumer CreditDRN-2600017 The complaint Mrs R complains that Intrum UK Limited hasn’t sent her a copy of the deed of assignment in relation to two debts it acquired in her name. Mrs R also complains that she is vulnerable and that Intrum’s requests for repayment have unfairly impacted her. What happene... (2 pages)View decision -
Decision Reference DRN0186652
16 Mar 2016 Capquest Debt Recovery Limited Not upheldBanking and creditMr M complains about the way Capquest Debt Recovery Limited has dealt with queries he had on his account. backgroundMr M opened a store account in the 1996. He says he last used it in 2001. The balance in this account was sold to Capquest in June 2013, and it manag... (2 pages)View decision -
Decision Reference DRN4059255
19 Dec 2013 NEO Media Solutions Limited UpheldBanking and creditMr and Mrs V complain that NEO Media Solutions Limited (trading as One Debt Solution) failed to administer their debt management plan appropriately.our initial conclusionsOur adjudicator upheld the complaint. He concluded that One Debt Solution failed to meet the requirements of ... (2 pages)View decision -
Decision Reference DRN0058313
6 May 2014 The Lewis Group Limited Not upheldBanking and creditMr D complains that The Lewis Group Limited (“TLGL”) has unfairly pursued him for a debt that he does not owe and caused him distress in so doing. The complaint is brought onMr D’s behalf by a relative, Mrs D.background A debt of almost £5,360, which was said to be owed by Mr D, was ass... (2 pages)View decision -
Decision Reference DRN5561537
8 Mar 2019 Link Financial Outsourcing Limited Not upheldBanking and creditMr H complains that Link Financial Outsourcing Limited (“Link”) are pursuing him for a debt he doesn’t owe.backgroundI set out the background to Mr H’s complaint in my provisional decision. I’ll summarise it again here. Mr H has been represented by a third party in ... (3 pages)View decision -
Decision Reference DRN6867183
4 Dec 2014 Lloyds Bank PLC Not upheldBanking and creditMr R complains that Lloyds Bank PLC sold his debt to a third party and has not engaged with him properly over the sale.backgroundIn 2009 Mr R lost his job and in due course found himself in financial difficulties. He had built up a sizable overdraft on his current account and notified ... (2 pages)View decision -
Decision Reference DRN-2939969
26 Jul 2021 Oakbrook Finance Limited Not upheldConsumer CreditDRN-2939969 The complaint Mrs W complains about the information provided to credit reference agencies by Oakbrook Finance Limited about a loan she took out with them. What happened Mrs W took out a loan with Oakbrook in 2018. She agreed to pay back £89.65 for a period of 24 months. Due to ... (3 pages)View decision -
Decision Reference DRN4096411
22 Jul 2015 Barclays Bank Plc Not upheldBanking and creditMr E has complained that Barclays Bank Plc is charging interest on his Barclaycard balance, whilst Mr E is on a debt management plan due to financial difficulties.backgroundMr E entered a debt management plan (‘DMP’) in 2010. Due to this, Barclays accepted monthly payme... (2 pages)View decision -
Decision Reference DRN7471506
16 Dec 2015 CitiFinancial Europe Plc Not upheldBanking and creditMr J complains that CitiFinancial Europe Plc did not contact him about his debt for nearly six years, and then sold the debt without telling him.background In 2000 Mr J borrowed over £3,500 from CitiFinancial. He was supposed to pay back £135 a month, but he soon ... (2 pages)View decision -
Decision Reference DRN7015547
11 Apr 2016 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr D is complaining that The Royal Bank of Scotland Plc (RBS) mis-sold him a payment protection insurance (PPI) policy. He’s unhappy that it wants to use the compensation it’s offering to pay to reduce a debt it says he still owes.backgroundMr D took out six loans th... (3 pages)View decision
