We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69711 results
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Decision Reference DRN-3777392
2 Nov 2022 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-3777392 The complaint Mrs R complains that Bank of Scotland plc has enforced a personal guarantee she signed, and so is pursuing her for a debt. What happened The background to this case is well-known to both parties, so I won’t repeat it in detail here and will just set out a brief su... (2 pages)View decision -
Decision Reference DRN-2334825
23 Nov 2020 Capquest Debt Recovery Limited Not upheldConsumer CreditDRN-2334825 The complaint Ms G disputes a debt with Capquest Debt Recovery Limited and feels it has treated her unfairly. What happened Capquest says it administers the debt on behalf of another company who bought the debt from a bank in February 2020. Capquest feels that Ms G owes this de... (2 pages)View decision -
Decision Reference DRN1679601
7 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMr and Mrs W complain that debt reduction agreements were mis-sold to them by NEO Media Solutions Limited, trading as One Debt Solution. They also complain that it did not pay money to their creditors as it had agreed to do and that it has provided them with poor customer service. ba... (2 pages)View decision -
Decision Reference DRN3968772
16 Jun 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs H complain that an authorised representative of Legal & General Partnership Services Limited (L&G) gave them poor advice when they were applying for a mortgage.Mr and Mrs H are represented by a claims management company (CMC).backgroundIn 2007 Mr and... (2 pages)View decision -
Decision Reference DRN1869994
21 Nov 2016 Debt Advisory Line Limited Not upheldBanking and creditMr M and his representative complain about the advice he was given by Debt Advisory Line Limited to enter into a debt management plan. They say it was mis-sold to him and wasn’t the appropriate solution for his situation. He wasn’t told that charges and interest... (2 pages)View decision -
Decision Reference DRN-2488827
10 Feb 2021 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-2488827 The complaint Mr M complains that Cabot has failed to provide proof it acquired debts in his name. Mr M also complains about Cabot’s actions when trying to recover the debts. Mr M complains that Cabot has recorded information on his credit file. What happened On 22 October 2018... (3 pages)View decision -
Decision Reference DRN3667607
7 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMr and Mrs T complain that a debt reduction agreement was mis-sold to them by NEO Media Solutions Limited, trading as One Debt Solution. They also complain that it did not pay money to their creditors as it had agreed to do and that it has provided them with poor customer service. back... (2 pages)View decision -
Decision Reference DRN-2136944
1 Feb 2021 Quilter Mortgage Planning Limited Not upheldMortgagesDRN-2136944 The complaint Mr and Mrs G complain that an appointed representative of Quilter Mortgage Planning Limited mis-sold their mortgage. The complaint has been brought by a claims management company on Mr and Mrs G’s behalf, and they’ve said Quilter didn’t adequately assess the suita... (3 pages)View decision -
Decision Reference DRN-2519881
18 Jan 2021 MBNA Limited Not upheldBanking and PaymentsDRN-2519881 The complaint Mrs G complains that lending MBNA Limited made to her in 2016 was irresponsible. Mrs G’s complaint has been brought to us on her behalf by professional representatives. What happened Mrs G took out a credit card with MBNA on 8 September 2016. She told MBNA that sh... (4 pages)View decision -
Decision Reference DRN3075101
11 Feb 2015 Santander UK Plc Not upheldBanking and creditMs R complains that when Santander UK Plc applied her Payment Protection Insurance (PPI) compensation payment to her outstanding loan account, it didn’t write off the remaining balance of the debt as it had promised.background Ms R was a customer of Santander and had taken out a few loans ... (2 pages)View decision
