We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70502 results
-
Decision Reference DRN3788687
22 Nov 2017 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Miss M isn’t happy with how Capital One (Europe) Plc (‘Capital One’) resolved her complaint about a payment protection insurance (‘PPI’) policy attached to her credit card.Miss M has been represented throughout her complaint. backgroundMiss M took out a credit card wit... (3 pages)View decision -
Decision Reference DRN1922109
15 Aug 2013 BCB Solutions Limited UpheldBanking and creditMr L complains that BCB Solutions Limited (trading as MyClaimsExpert) failed to administer a debt management plan adequately, causing him severe distress.backgroundMr L set up a debt management plan with MyClaimsExpert in July 2011. This was to repay two debts with the same creditor, pr... (2 pages)View decision -
Decision Reference DRN2430648
6 Sep 2016 DFH Limited Not upheldBanking and creditMr C, represented by a claims management company (CMC), complains that the debt management plan (DMP) he entered into with DFH Limited (the business) was mis-sold. backgroundThe CMC says that when Mr C approached the business in March 2013 he had debts totalling over £1... (3 pages)View decision -
Decision Reference DRN6137423
31 Jul 2013 NEO Media Solutions Limited Not upheldBanking and creditMiss R complains that NEO Media Solutions Limited (trading as One Debt Solution) did not distribute payments to her creditors.background Our adjudicator recommended that the complaint be upheld. He concluded that the plan One Debt Solution set up for Miss R did not meet the Office of Fa... (2 pages)View decision -
Decision Reference DRN7468051
25 Jun 2018 Welcome Financial Services Limited Not upheldPayment protection insurance (PPI)Mr B isn’t happy with how Welcome Financial Services Limited (‘Welcome Finance’) has offered to resolve his complaint about a payment protection insurance (‘PPI’) policy attached to his loan.Mr B has been represented throughout his complaint. backgroundIn 2003 Mr B took ou... (3 pages)View decision -
Decision Reference DRN2281030
8 Jul 2014 Pentagon (UK) Limited Not upheldBanking and creditMr H complains that Pentagon (UK) Limited (trading as EuroDebt Financial Services) mis-sold a debt management plan to him because its representative wrongly told him that after three years, all his debts would be written off.backgroundMr H entered into a debt management plan with EuroDebt... (1 page)View decision -
Decision Reference DRN-4789247
8 Jul 2024 1plus1 Loans Limited UpheldConsumer CreditDRN-4789247 The complaint Miss R, through her representative, complains that 1Plus1 Loans Limited (1Plus1) lent to her when she could not afford it and she says 1Plus1 only approved the loan because of the guarantor it required before lending. What happened Miss R applied for a loan of £1,... (8 pages)View decision -
Decision Reference DRN0801345
27 Jun 2016 PRA Group (UK) Limited Not upheldBanking and creditMiss C complains that PRA Group (UK) Limited harassed her with persistent phone calls about her outstanding debts. She asked for the phone calls to stop and for the debts to be written off.backgroundMiss C had with four debts with third parties, which PRA then bought ... (2 pages)View decision -
Decision Reference DRN9093323
15 Jan 2014 Harrington Brooks (Accountants) Limited UpheldBanking and creditMr K complains that Harrington Brooks (Accountants) Limited failed to administer his debt management plan adequately.backgroundMr K set up a debt management plan with Harrington Brooks in November 2009. He says he paid Harrington Brooks “in excess of £8,000” but his largest debt – appr... (3 pages)View decision -
Decision Reference DRN-2921139
19 Apr 2022 National Westminster Bank Plc Not upheldInsuranceDRN-2921139 The complaint Mr B has complained about how National Westminster Bank Plc (‘NWB’) used the redress from the mis-sale of a payment protection insurance (‘PPI’) policy he took with his credit card (account number ending 5181). What happened Mr B had three separate accounts with N... (3 pages)View decision
