We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70502 results
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Decision Reference DRN2959930
10 Feb 2014 Tesco Personal Finance PLC UpheldPayment protection insurance (PPI)Miss A has complained to Tesco Personal Finance PLC (Tesco) about the sale of three single premium payment protection insurance (PPI) policies. These policies were sold in conjunction with personal loans between March 2004 and October 2006. Tesco has upheld Miss A’s complaint and off... (4 pages)View decision -
Decision Reference DRN-1765375
12 May 2020 J D Williams & Company Limited Not upheldConsumer CreditDRN-1765375 The complaintMr P complains that after he reported the facts to it, J D Williams & Company Limited (“J D Williams”) failed to remove from its records an account which his ex-wife fraudulently opened in his name. What happenedIn February 2014, without his knowledge or consen... (3 pages)View decision -
Decision Reference DRN-4947346
14 Nov 2024 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-4947346 The complaint Miss H complains about the way that Creation Consumer Finance Limited has dealt with the payments due from her under a hire purchase agreement. What happened A used car was supplied to Miss H under a hire purchase agreement with Creation Consumer Finance that s... (3 pages)View decision -
Decision Reference DRN8994735
28 Jun 2013 Clydesdale Bank Plc Not upheldBanking and creditMr J complains that Clydesdale Bank Plc (trading as Yorkshire Bank) failed to honour its agreement to transfer a charge on a property to him on repayment of a debt.backgroundMr J and his business partner gave personal guarantees to Yorkshire Bank for the debts of their companies, which ... (2 pages)View decision -
Decision Reference DRN-5213622
16 Dec 2024 HARBOUR ROCK CAPITAL LIMITED UpheldPensions and AnnuitiesDRN-5213622 The complaint Mr B has complained about the high fees charged for the advice he was given to transfer his pensions by HARBOUR ROCK CAPITAL LIMITED trading as Portafina. What happened I issued my provisional decision on this complaint on 29 November 2024. The background and ... (7 pages)View decision -
Decision Reference DRN-4263558
23 Aug 2023 Link Financial Outsourcing Limited Not upheldConsumer CreditDRN-4263558 The complaint Ms C has complained that Link Financial Outsourcing Limited are pursuing her for a debt which she feels they haven’t sufficiently proven she owes. What happened Both sides are most familiar with the case, so I’ll summarise things in brief. This complaint surrounds... (3 pages)View decision -
Decision Reference DRN0996941
9 Feb 2017 Barclays Bank Plc Not upheldBanking and creditMr B complains that Barclays Bank Plc wrongly told him he owed the bank money. He wants the debt marked as settled, and compensation for the distress and inconvenience.backgroundMr B opened an account with Barclays in January 2001. The account defaulted in July 2001... (2 pages)View decision -
Decision Reference DRN5586639
3 Sep 2015 Barclays Bank Plc UpheldPayment protection insurance (PPI)Mr H has complained that he was mis-sold a payment protection insurance (“PPI”) policy by Barclays Bank Plc (“Barclays”)backgroundMr H took out a PPI policy alongside a credit card he had with Barclays in 2000. Mr H wasn’t able to pay all of his debts when they fell ... (2 pages)View decision -
Decision Reference DRN7450216
15 Oct 2015 Gregory Pennington Limited UpheldBanking and creditMr G complains that his debt management plan with Gregory Pennington Limited should’ve ended in 2012. But instead, two debts are still outstanding. Mr G wants Gregory Pennington to repay the remaining debts or arrange for them to be written off.background Mr G entered i... (2 pages)View decision -
Decision Reference DRN5803831
20 Aug 2019 Cabot Credit Management Group Limited Not upheldBanking and creditMr J is unhappy with Cabot Credit Management Group Limited asking him to repay a debt, because he doesn’t think it has sufficient evidence to enforce it.backgroundMr J contacted Cabot in 2018 to ask for further information about a debt it was asking him to repay. Cabot said the debt relate... (2 pages)View decision
