We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70502 results
-
Decision Reference DRN-4023367
21 Mar 2023 Link Financial Outsourcing Limited Not upheldConsumer CreditDRN-4023367 The complaint Mr B complains that Link Financial Outsourcing Limited are contacting him to repay a debt when he had an arrangement in place with the original lender. What happened Mr B had a credit card account with a third-party lender. Unfortunately, Mr B was in an accident w... (2 pages)View decision -
Decision Reference DRN5065729
1 Mar 2017 HSBC Bank plc Not upheldBanking and creditMr S complains that HSBC Bank Plc has not treated him fairly in that it did not properly apply an inhibit to a joint account he held with his ex-partner. He says a payment was wrongly made from the account in 2009, leading to the account going into arrears and then ... (3 pages)View decision -
Decision Reference DRN5352290
18 Mar 2014 National Westminster Bank Plc Not upheldBanking and creditMiss H and Miss J complain that National Westminster Bank Plc (NatWest) is pursuing them about a secured loan which it says was arranged about 30 years ago in their late parents’ names, but which it is unable to explain or prove. Miss H and Miss J said the lending was irresponsible in ... (2 pages)View decision -
Decision Reference DRN2748608
19 Aug 2014 Debt Connect (U.K.) Limited UpheldBanking and creditMr and Mrs H complain that Debt Connect (UK) Limited has mismanaged their debt management plan.our initial conclusionsThe adjudicator recommended that the complaint should be upheld. She concluded that Debt Connect had not passed on Mr and Mrs H’s money to their creditors. The adju... (2 pages)View decision -
Decision Reference DRN5138643
30 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMrs K complains about a debt reduction agreement that she took out with NEO Media Solutions Limited, trading as One Debt Solution. She complains that it did not pay money to her creditors as it had agreed to do.backgroundMrs K says that she entered into a debt reduction agreement with ... (2 pages)View decision -
Decision Reference DRN2262875
30 Mar 2016 Capquest Debt Recovery Limited Not upheldBanking and creditMs C complains that Capquest Debt Recovery Limited: -pursued her for debts that weren’t hers, and which were statute barred.-took too long to respond to her.- gave her information which was incorrect or misleading, and didn’t give her documentation she requested.-were aggr... (3 pages)View decision -
Decision Reference DRN-2786262
22 Jun 2021 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-2786262 The complaint Mr L complains that Capital One (Europe) plc irresponsibly lent to him by letting him take out two credit cards. What happened In 2014, Mr L took out his first credit card with Capital One. This card had a limit of £200. In 2016, Mr L took out a second credit card... (3 pages)View decision -
Decision Reference DRN9168446
27 Sep 2016 Foundation for Credit Counselling Not upheldBanking and creditMr S complains that Foundation for Credit Counselling, trading as Step Change, mis-sold him a debt management plan. The complaint is brought on his behalf by a claims management company. It says Mr S would be in a better position now if he’d been advised to enter int... (2 pages)View decision -
Decision Reference DRN4472726
20 Sep 2013 HSBC Bank plc Not upheldBanking and creditMrs F complains that HSBC Bank plc continued to accept payments through a debt management plan for many years after it had written off the debt. Mrs F wants this money – about £8,000 – returned to her. Mrs F is represented by her husband. backgroundMrs F took out a loan with the ban... (2 pages)View decision -
Decision Reference DRN-3136974
30 Nov 2021 MBNA Limited UpheldBanking and PaymentsDRN-3136974 The complaint Mr C complains that MBNA Limited (MBNA) lent to him irresponsibly. What happened In August 2016, Mr C applied for a credit card from MBNA. It was approved with a limit of £6,700. Then further increases were requested by Mr C, and approved by MBNA: Date Limit Augus... (4 pages)View decision
