We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70502 results
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Decision Reference DRN8124987
6 Jul 2020 Insure The Box Limited UpheldInsurance (excluding PPI)Miss S complained that Insure The Box Limited (ITB) unfairly pursued her for a debt under an old car insurance policy.backgroundMiss S had a car insurance policy with ITB which had been cancelled in 2015. According to ITB, Miss S hadn’t paid the outstanding charges under it at that time. I... (2 pages)View decision -
Decision Reference DRN7471506
16 Dec 2015 CitiFinancial Europe Plc Not upheldBanking and creditMr J complains that CitiFinancial Europe Plc did not contact him about his debt for nearly six years, and then sold the debt without telling him.background In 2000 Mr J borrowed over £3,500 from CitiFinancial. He was supposed to pay back £135 a month, but he soon ... (2 pages)View decision -
Decision Reference DRN0773129
11 Nov 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr P complains that Harrington Brooks (Accountants) Limited, trading as Harrington Brooks Debt Management, (“HB”), didn’t provide him with satisfactory advice when he took out adebt management plan (“DMP”) with it. The complaint is brought to this service on Mr P’sbeha... (2 pages)View decision -
Decision Reference DRN-4079157
20 Apr 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4079157 The complaint Mr B complains that Barclays Bank UK PLC (Barclays) is pursuing him for repayment of an overdraft he says should be on hold pending the outcome of an HMRC investigation. What happened The background to this complaint is well known to both parties and was set out i... (2 pages)View decision -
Decision Reference DRN3183480
24 Nov 2016 Gregory Pennington Limited Not upheldBanking and creditMrs H complains that Gregory Pennington Limited, (“GPL”), didn’t provide her with appropriate information when she entered into a debt management plan (“DMP”) with it. The complaint is brought to this service on Mrs H’s behalf by a claims management company (“CMC”). Bu... (2 pages)View decision -
Decision Reference DRN-4860977
1 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4860977 The complaint Mr S complains that NewDay Ltd trading as Aqua was irresponsible in its lending to him. He wants all interest and charges applied to his accounts refunded along with compensatory interest and any adverse information removed from his credit file. Mr S is represe... (4 pages)View decision -
Decision Reference DRN0186652
16 Mar 2016 Capquest Debt Recovery Limited Not upheldBanking and creditMr M complains about the way Capquest Debt Recovery Limited has dealt with queries he had on his account. backgroundMr M opened a store account in the 1996. He says he last used it in 2001. The balance in this account was sold to Capquest in June 2013, and it manag... (2 pages)View decision -
Decision Reference DRN0577799
11 Mar 2016 Capital One (Europe) plc UpheldBanking and creditMs J complained about the way Capital One (Europe) plc handled her request to consider writing off her debt.background Ms J had a debt with Capital One, on which she’d been paying £10 month. In September 2015, she wrote to ask for her debt to be written off, or for... (3 pages)View decision -
Decision Reference DRN4801097
24 Nov 2017 Barclays Bank Plc Not upheldBanking and creditMrs P complained that she shouldn’t be liable for a debt to Barclays Bank PLC, trading as Woolwich. Her partner, who had jointly held the mortgage, had accrued the debt on the mortgage current account.backgroundMrs P bought a property around 15 years ago, and in 2011 she... (3 pages)View decision -
Decision Reference DRN3441339
21 May 2013 Bank of Scotland Plc Not upheldBanking and creditMr B complains that Bank of Scotland plc trading as Halifax increased the limit on his credit card without his consent and without telling him. This caused him to get in to financial difficulty and the bank then pressured him for repayment. He has also been misinformed about how to chang... (2 pages)View decision
