We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71745 results
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Decision Reference DRN0515766
7 Feb 2019 Link Financial Outsourcing Limited UpheldBanking and creditMs M complains that Link Financial Outsourcing Limited did not provide her with information when her debt was transferred to it and failed to respond to requests for information. She feels she should get compensation and her credit file should be amended.background Ms ... (2 pages)View decision -
Decision Reference DRN1422905
5 Dec 2018 Clydesdale Financial Services Limited Not upheldBanking and creditMr S complains that despite Clydesdale Financial Services Limited, trading as Barclays Partner Finance (“BPF”) writing to him to say his debt had been written off and this being confirmed by the debt management company, he later received a letter to say he still had th... (2 pages)View decision -
Decision Reference DRN-4308138
30 Aug 2023 Premier Mortgages (North West) Limited UpheldMortgagesDRN-4308138 The complaint The estate of the late Mr S complains about a second charge mortgage (secured loan) Mr S took out on the recommendation of Premier Mortgages (North West) Limited trading as Mortgageable. The estate complains that the loan was mis-sold to Mr S and wasn’t suitable f... (7 pages)View decision -
Decision Reference DRN-2529589
12 Feb 2021 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-2529589 The complaint Mr B complains that Barclays Bank UK PLC trading as Barclaycard (Barclaycard) treated him badly when he was in financial difficulty. What happened Mr B had a Barclaycard since 2002. By 2016, his finances were stretched. In October 2016, the direct debit to Barclay... (3 pages)View decision -
Decision Reference DRN1490845
10 Jan 2018 Pentagon (UK) Limited Not upheldBanking and creditMr A1 and Mr A2 complain about a debt management plan administered by Pentagon (UK) Limited (“Pentagon”).backgroundMr A1 and Mr A2 took out a joint debt management plan with Pentagon in 2004. At theoutset they paid an instruction fee and thereafter a monthly, ma... (5 pages)View decision -
Decision Reference DRN7485284
9 Sep 2016 Kapama Limited UpheldBanking and creditMr C complains that Kapama Limited didn’t follow the correct procedures when his debt for a payday loan was transferred to it from a previous company. He wants his debt written off and removed from his credit file. He’s also unhappy that a default was recorded on his... (2 pages)View decision -
Decision Reference DRN-4381438
1 Dec 2023 Shawbrook Bank Limited Not upheldConsumer CreditDRN-4381438 The complaint Mrs N complains that Shawbrook Bank Limited was irresponsible in its lending to her. What happened Mrs N says that she only recently realised that lenders were required to carry out checks to ensure she could afford the repayments without taking on further debt. S... (2 pages)View decision -
Decision Reference DRN2112784
3 Sep 2015 HSBC Bank plc Not upheldPayment protection insurance (PPI)Mr K’s complaint was that he was mis-sold payment protection insurance (PPI) in relation to two loans with HSBC Bank Plc (HSBC) taken out in 2005 (loan one) and 2007 (loan two).backgroundHSBC accepted that the PPI policies had been mis-sold to Mr K and made him an... (3 pages)View decision -
Decision Reference DRN2513804
6 Apr 2020 Capquest Debt Recovery Limited UpheldBanking and creditComplaintMr J is unhappy that Capquest Debt Recovery Limited (Capquest) has again contacted him about a debt that isn’t his. He is looking for compensation to reflect the impact on him going back over a number of years.BackgroundMr J has had several issues going back many years, being chas... (4 pages)View decision -
Decision Reference DRN1987787
30 Aug 2019 Paragon Finance Plc Not upheldBanking and creditMr P complains that Paragon Finance PLC are unfairly pursuing him for payment of a debt they bought. backgroundMr P took out a credit card account with a bank in 2004. In early 2013, the bank formally notified him they’d sold the debt accumulated on that account. The bank have confirmed t... (3 pages)View decision
