We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
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Decision Reference DRN0292740
19 Dec 2013 NEO Media Solutions Limited UpheldBanking and creditMr R complains that NEO Media Solutions Limited (trading as One Debt Solution) failed to administer his debt management plan appropriately.our initial conclusionsOur adjudicator upheld the complaint. He concluded that One Debt Solution failed to meet the requirements of the Office... (2 pages)View decision -
Decision Reference DRN-1870182
5 Jun 2020 Redhawk Legal Ltd Not upheldClaims ManagementDRN-1870182 The complaintMrs H is unhappy how Redhawk Legal Ltd (Redhawk) dealt with her claims for mis-sold Payment Protection Insurance (PPI). What happenedIn 2016, Mrs H instructed Redhawk to make claims for mis-sold PPI on her behalf. Some claims were successful in February 2019, but a... (3 pages)View decision -
Decision Reference DRN-4191272
29 Aug 2023 FUND OURSELVES LIMITED Not upheldConsumer CreditDRN-4191272 The complaint Mr E complains that FUND OURSELVES LIMITED (“Fund Ourselves”) has not treated him fairly. He complains that it has not been transparent with him. Mr E has suggested that the debt is not his. The name of the lender was different when the loan was set up and the agr... (7 pages)View decision -
Decision Reference DRN2465245
9 Sep 2019 Link Financial Outsourcing Limited Not upheldBanking and creditMs V complains that Link Financial Outsourcing Limited (Link Financial) is chasing her for a debt she doesn’t believe she owes. She would like the debt written off.backgroundMs V says that Link Financial is pursuing her for an initial debt of £6,570.89 which has now risen to £11,581.55. Sh... (3 pages)View decision -
Decision Reference DRN-2763086
18 May 2021 Lloyds Bank PLC Not upheldConsumer CreditDRN-2763086 The complaint Mr J complains that Lloyds Bank PLC (Lloyds) sent a letter to his parents’ address regarding his outstanding credit card debt, and they then passed his account to a debt collection agency without notifying him, despite him making payments. What happened Mr J had ... (3 pages)View decision -
Decision Reference DRN1190559
8 Jul 2016 Christians Against Poverty Not upheldBanking and creditMr B complains about the way that Christians Against Poverty has managed his debt plan and that it won’t continue to deal with his debts.backgroundMr B agreed a debt management plan with Christians Against Poverty. It helped him to clear his arrears with a utility compa... (2 pages)View decision -
Decision Reference DRN2799002
29 Mar 2019 Close Brothers Limited UpheldBanking and creditMr A complains that Close Brothers Limited (“Close Brothers”) have defaulted his finance agreement and are making charges that could have been avoided if they hadn’t made mistakes setting up his direct debit.backgroundIn October 2017 Mr A bought a phone and entered... (2 pages)View decision -
Decision Reference DRN-2083039
28 Aug 2020 Lowell Portfolio I Ltd UpheldBanking and PaymentsDRN-2083039The complaintMiss L complains that Lowell Portfolio I Ltd placed a default on her credit file in relation to a debt that isn’t hers. Miss L also complains that she wasn’t sent certified copies of the original credit agreement, default notices and notice of assignment from the or... (3 pages)View decision -
Decision Reference DRN-4566510
18 Jan 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4566510 The complaint Mrs T complains Barclays Bank UK PLC transferred her overdraft debt to a debt collector while a complaint was ongoing. Mr and Mrs T are on this complaint, but as this issue only relates to Mrs T’s concerns, I’ve mainly mentioned her in this decision. What happened... (2 pages)View decision -
Decision Reference DRN5552381
29 Sep 2016 Moneyplus Group Limited Not upheldBanking and creditMiss S complains that Moneyplus Group Limited mis-sold her a debt management plan. The complaint is brought on her behalf by a claims management company. It says Moneyplus didn’t give Miss S any alternative solutions and that bankruptcy would’ve been a better option.... (2 pages)View decision
