We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71745 results
-
Decision Reference DRN2291111
17 Jan 2019 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr B’s complaint is about how The Royal Bank of Scotland Plc (RBS) has used the compensation due for a mis-sold payment protection insurance (PPI) policy which was attached to his credit card.backgroundIn February 2004 Mr B took out a credit card with RBS and at th... (3 pages)View decision -
Decision Reference DRN4050799
30 Jul 2013 MBNA Limited Not upheldBanking and creditMr C, represented by Mrs C, complains that MBNA Limited (“MBNA”) sold his credit card debt to an external debt collection agency after it told him that it was prepared to accept a reduced settlement payment. backgroundMr C was unable to meet the payments on two credit card accounts he ... (2 pages)View decision -
Decision Reference DRN1742425
11 Mar 2016 Lloyds Bank PLC Not upheldBanking and creditMr Z and Ms L, partners of two businesses – N1 and N2, complain that Lloyds Bank Plc (Lloyds) didn’t provide them with an opportunity to restructure their finances from the time the formal demands for payments were issued in October 2013 until April 2014 when the ... (3 pages)View decision -
Decision Reference DRN-2783001
5 May 2021 Target Servicing Limited Not upheldMortgagesDRN-2783001 The complaint The complaint is about a secured loan taken out in 2005 originally with a lender I’ll call “W”. In 2018, W ceased trading and the debt was transferred to a new lender, which I’ll call “C”. The administration of the debt is carried out by Target Servicing Limited o... (3 pages)View decision -
Decision Reference DRN2378638
1 Aug 2017 Everyday Loans Limited Not upheldBanking and creditMrs N complains that two loans she took out with Everyday Loans Limited were unaffordable.backgroundIn June 2011 Mrs N took out a loan with Everyday Loans for £3000 to consolidate other debts. In August 2012 she took out a further loan for £6000 which consolidated he... (2 pages)View decision -
Decision Reference DRN5422498
2 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMr D complains about a debt reduction agreement that he took out with NEO Media Solutions Limited, trading as One Debt Solutions. He complains that it did not pay money to his creditors as it had agreed to do, that it did not respond to his letters and that it did not return his documen... (2 pages)View decision -
Decision Reference DRN5967546
24 Sep 2019 Lloyds Bank PLC Not upheldBanking and creditMr and Mrs H complain about a lack of support and understanding from Lloyds Bank PLC when they told it about a drop in their household income, caused by Mrs H becoming very seriously ill and unable to work during her treatment.background Mrs H was unfortunately diagnosed with cancer, in De... (5 pages)View decision -
Decision Reference DRN0844953
23 Sep 2013 Northern Debt Recovery Limited UpheldBanking and creditMr C complains that Northern Debt Recovery Limited (“NDR”) harassed him with demands for payment, after he told it he was in financial difficulties. He also complains that the interest and charges added to the debt were excessive and put him under more pressure.backgroundMr C took out a ... (2 pages)View decision -
Decision Reference DRN9006473
19 Aug 2015 Haydon Associates Debt Management Consultants Ltd UpheldBanking and creditMiss C, who is represented by a third party, complains Haydon Associates Debt Management Consultants Ltd (trading as “Resolve Money Matters”) mis-sold its debt reduction plan to her.backgroundMiss C says she agreed with Resolve Money Matters that it would manage her ... (2 pages)View decision -
Decision Reference DRN9240789
26 Nov 2013 DEBT CORRECT Not upheldBanking and creditMr D complains about the way Debt Correct Limited arranged and administered a debt management plan with his creditor.background Mr D was having difficulty making full loan repayments and asked Debt Correct to negotiate a debt management plan. It told him that this had been agreed and he ... (2 pages)View decision
