We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71923 results
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Decision Reference DRN5533199
16 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMs V complains about a debt reduction agreement that she took out with NEO Media Solutions Limited, trading as One Debt Solution. She complains that it did not pay money to her creditors as it had agreed to do.backgroundMs V entered into a debt reduction agreement with One Debt Solutio... (2 pages)View decision -
Decision Reference DRN-5077072
20 Nov 2024 Lowell Portfolio I Ltd Not upheldConsumer CreditDRN-5077072 The complaint Mr D has complained about Lowell Portfolio I Ltd taking a regularly scheduled token payment while their contact was on hold. What happened This complaint surrounds a credit card account which was taken out in 1996, defaulted in 2003, and was eventually purchase... (3 pages)View decision -
Decision Reference DRN-5009096
19 Sep 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5009096 The complaint Mr D complains that Santander UK Plc asked a debt recovery company to collect his debt when he already had a payment plan in place with another debt recovery company. What happened Mr D holds an account with Santander. The account is a debt and in June 2023 San... (3 pages)View decision -
Decision Reference DRN8148230
20 Jun 2014 Career Development Finance Limited Not upheldBanking and creditMs D complains that she is being pursued by a debt collection agency for repayment of a loan from Career Development Finance Limited which she says she had cancelled. backgroundSome years ago, Ms D took out a point of sale loan from Career Development Finance Limited to pay for her car... (2 pages)View decision -
Decision Reference DRN7130954
18 Sep 2017 Hoist Finance UK Limited Not upheldBanking and creditMrs C complains that she’s being wrongly pursued for debts by Hoist Finance UK Limited (Hoist). backgroundMrs C had been making monthly payments to Hoist in respect of three separate debts via a Debt Management Plan for a number of years. But she’s recently been ... (2 pages)View decision -
Decision Reference DRN8695937
16 Sep 2014 Vanquis Bank Limited UpheldBanking and creditMr F complained because he was being pursued by a debt collection agency for a credit card debt to Vanquis Bank Limited. Mr F said he had paid £800 to a doorstep collector as a deal to end his debts, and therefore no money was due. He wants the account to be closed so he is no lon... (2 pages)View decision -
Decision Reference DRN7792896
2 Dec 2014 Lloyds Bank PLC Not upheldBanking and creditMr L complains that Lloyds Bank PLC went back on assurances it gave him about how he could deal with his bank accounts, defaulting and closing his current account without telling him. backgroundMr L held his personal banking with Lloyds and also had business banking with Lloyds in res... (3 pages)View decision -
Decision Reference DRN3036835
22 Mar 2019 HSBC UK Bank Plc Not upheldBanking and creditMs B complains that HSBC UK Bank Plc has passed her debt to a business to collect.backgroundMs B says her debt has been passed to a company whom I will call “W”. She complains about the way in which W has treated her and says it’s been aggressive in its dealing... (2 pages)View decision -
Decision Reference DRN6537477
28 Jul 2015 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out with a credit card. Mr S is unhappy with how Capital One (Europe) plc (Capital One) has used the compensation it offered to settle his complaint.backgroundMr S complained to Capital One abo... (2 pages)View decision -
Decision Reference DRN-3872237
17 Mar 2023 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-3872237 The complaint Mr S complains about two charging orders applied to his domestic property by National Westminster Bank Plc and about the bank not providing reasonable assistance to get them removed. What happened In September 2021, Mr S sought to re-mortgage his domestic property... (4 pages)View decision
