We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69711 results
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Decision Reference DRN6207556
5 Aug 2019 National Westminster Bank Plc Not upheldBanking and creditMr C’s unhappy that National Westminster Bank Plc (NatWest) are chasing him for payment of a debt on a personal credit card account which he thought had been paid off in 2016. backgroundNatWest say that Mr C held a personal credit card account with them, and the last payment for this accou... (2 pages)View decision -
Decision Reference DRN3877246
4 Feb 2014 The Royal Bank of Scotland Plc Not upheldBanking and creditMrs A complains that The Royal Bank of Scotland Plc has acted unfairly by closing her accounts and failing to come to an agreement over the repayments of her outstanding debts. She also complains about RBS’ customer service in general.backgroundMrs A brought a complaint to this service ... (2 pages)View decision -
Decision Reference DRN-2476885
28 Oct 2021 Arrow Global Limited Not upheldConsumer CreditDRN-2476885 The complaint Mr B complains Arrow Global Limited are asking him to repay a debt he doesn’t think they should be. A number of other companies have been involved in contacting Mr B about this debt, but as Arrow are responsible for the complaint, I’ve just referred to them in thi... (5 pages)View decision -
Decision Reference DRN1630816
29 Nov 2013 Lloyds Bank PLC Not upheldBanking and creditMr T complains that Lloyds Bank plc is pursuing him for a debt that he does not owe it. He also complains that Lloyds told his wife about the debt, and that its collection agents harassed him whilst in hospital and generally.backgroundMr T said that he was being pursued by Lloyds, and a... (3 pages)View decision -
Decision Reference DRN4299374
30 Jan 2014 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs H complain that National Westminster Bank Plc has not dealt fairly with them concerning the repayment of their business debt, has not responded properly to their questions and will not accept their reasonable repayment proposals. backgroundMr and Mrs H were two of three par... (3 pages)View decision -
Decision Reference DRN-3425644
31 May 2022 Debt Managers (Services) Limited UpheldConsumer CreditDRN-3425644 The complaint Miss P has complained that Debt Managers (Services) Limited continued to chase her for a fraudulent debt, even when they agreed it wasn’t hers. What happened This complaint is about a consumer credit account that was taken out in 2015 and sold to Debt Managers in ... (3 pages)View decision -
Decision Reference DRN9168446
27 Sep 2016 Foundation for Credit Counselling Not upheldBanking and creditMr S complains that Foundation for Credit Counselling, trading as Step Change, mis-sold him a debt management plan. The complaint is brought on his behalf by a claims management company. It says Mr S would be in a better position now if he’d been advised to enter int... (2 pages)View decision -
Decision Reference DRN5954750
2 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMrs F complains about a debt reduction agreement that she took out with NEO Media Solutions Limited, trading as One Debt Solutions. She complains that it did not deal with her creditors promptly and did not respond to her concerns satisfactorily.backgroundMrs F entered into a debt reduc... (2 pages)View decision -
Decision Reference DRN-3713594
6 Oct 2022 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-3713594 The complaint Miss N complains that Lloyds Bank PLC (“Lloyds”) didn’t provide her with enough support to address arrears on her credit card after she became ill in 2014. What happened Miss N held various accounts with Lloyds. Unfortunately, Miss N became unwell in 2014 which le... (3 pages)View decision -
Decision Reference DRN-2559793
17 Mar 2021 National Westminster Bank Plc UpheldBanking and PaymentsDRN-2559793 The complaint D complains about National Westminster Bank Plc (“NatWest”) for its decision to deny his business account longer forbearance on an overdraft debt and its decision to transfer the account to debt recovery. D wants the account to remain out of debt recovery and for ... (3 pages)View decision
