We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77331 results
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Decision Reference DRN8604604
12 May 2017 Moorcroft Debt Recovery Limited Not upheldBanking and creditMrs M complains that Moorcroft Debt Recovery Limited is chasing her for repayment of a debt which she doesn’t owe.backgroundMoorcroft is acting on behalf of a third party who says Mrs M owes it around £700. Mrs M initially set up a payment plan to repay the debt, b... (1 page)View decision -
Decision Reference DRN3191997
17 Feb 2018 Wescot Credit Services Limited Not upheldBanking and creditMr M complains Wescot Credit Services Limited harassed him for a debt he didn’t owe and told lies about how it acquired the debt. He wants compensation.backgroundMr M tells us Wescot bought a debt from a company I’ll refer to as H. He says H was trying to bully hi... (2 pages)View decision -
Decision Reference DRN2723075
19 Dec 2014 Idem Capital Securities Limited Not upheldBanking and creditMr W complains about Idem Capital Securities Limited seeking repayment of a debt. He disputes the debt and is unhappy that he is being asked to make payments to the debt. backgroundThe case was considered by one of our adjudicators who did not recommend it be upheld. In summary, he foun... (2 pages)View decision -
Decision Reference DRN5184624
28 Oct 2014 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs D’s representative, a claims management company, complains that they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited (“L&G”).backgroundMr and Mrs D had a mortgage, which they re-financed on a recommendation from... (2 pages)View decision -
Decision Reference DRN1690383
24 Jul 2014 National Westminster Bank Plc Not upheldBanking and creditMiss F complained because National Westminster Bank Plc (NatWest) transferred £823 from her ISA account to her credit card without asking her first. She wanted the money back and some compensation. She said that she didn’t receive a letter from the bank about the transfer, or a reply to... (2 pages)View decision -
Decision Reference DRN-2431196
5 Feb 2021 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-2431196 The complaint Mr F is unhappy with how Barclays Bank UK Plc (trading as “Barclaycard”) has treated him after a change in his circumstances has left him unable to repay the money he owes. What happened The circumstances of this complaint are well known to both sides so I won’t g... (3 pages)View decision -
Decision Reference DRN3256663
23 Nov 2018 Cabot Credit Management Group Limited Not upheldBanking and creditMr S complains that Cabot Credit Management Group Limited (“Cabot”) are not writing off a debt he has with them despite him suffering from an incapacitating mental illness and experiencing significant financial distress. He also complains that the business has ignored h... (3 pages)View decision -
Decision Reference DRN2959930
10 Feb 2014 Tesco Personal Finance PLC UpheldPayment protection insurance (PPI)Miss A has complained to Tesco Personal Finance PLC (Tesco) about the sale of three single premium payment protection insurance (PPI) policies. These policies were sold in conjunction with personal loans between March 2004 and October 2006. Tesco has upheld Miss A’s complaint and off... (4 pages)View decision -
Decision Reference DRN8922946
28 Nov 2014 Regal Credit Consultants Limited Not upheldBanking and creditMr W complains about a debt that Regal Credit Consultants Limited is trying to collect. He says he is disputing the debt and is unhappy that he is being asked to repay the debt. He is also unhappy about the way Regal Credit Consultants has tried to collect the debt and the contact it had w... (2 pages)View decision -
Decision Reference DRN0926901
5 Aug 2016 Foundation for Credit Counselling Not upheldBanking and creditMrs H complains about the advice that she received from Foundation for Credit Counselling, trading as Stepchange, about her debt relief order. She is being helped with her complaint by a representative.backgroundMrs H contacted Stepchange in 2014 for help in dealing with... (2 pages)View decision