We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70502 results
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Decision Reference DRN1697922
28 Nov 2018 Santander UK Plc Not upheldBanking and creditMiss D complains that Santander UK Plc lent her money she couldn’t pay back. Miss D has been supported in her complaint by her father, Mr D. background Mr D said that Santander had allowed Miss D to run up credit card debt of £6,000. He said that Santander had kept... (3 pages)View decision -
Decision Reference DRN0575500
23 May 2013 HSBC Bank plc Not upheldBanking and creditMr L complains that HSBC Bank Plc acted improperly in relation to his loan application, by insisting on his HSBC credit card balances being repaid from the proceeds as a condition of the loan and not making sufficient enquiries of his other creditors. He seeks a refund of the amoun... (2 pages)View decision -
Decision Reference DRN1051311
13 Mar 2020 House & Home Care Limited UpheldBanking and creditComplaintMiss B and Mr P complain that House & Home Care Limited (HHC) misled them when they entered into a debt settlement agreement. They’re unhappy with the fees, and that the agreement hasn’t paid off all the debts in five years as it said it would.BackgroundIn May 2009 Miss B and ... (3 pages)View decision -
Decision Reference DRN-2869099
1 Jul 2021 Pastdue Credit Solutions Limited Not upheldConsumer CreditDRN-2869099 The complaint Mr D complains thatt Pastdue Credit Solutions Limited (PCSL) contacted him about a debt that is part of a trust deed. Mr D also complains that PCSL placed the account on hold despite receiving information that showed it was part of his trust deed. What happened In... (2 pages)View decision -
Decision Reference DRN2476450
24 Oct 2017 Legal & General Partnership Services Limited Not upheldBanking and creditMs P through her representative B complains that an appointed representative of Legal & General Partnership Services Limited mis-sold her a mortgage in 2006. She wants compensation.backgroundMs P took advice about a new mortgage from A, an appointed representative ... (3 pages)View decision -
Decision Reference DRN-4259665
19 Dec 2023 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-4259665 The complaint Mr O has complained that PayPal (Europe) Sarl et Cie SCA (“PayPal”) is not clearly stating how much outstanding debt exists on his account. Mr O says the amount keeps changing and is shown in Euros. What happened Mr O had contacted PayPal and a third-party debt co... (3 pages)View decision -
Decision Reference DRN8702944
3 Jun 2020 Arrow Global Limited UpheldBanking and creditMr G complains about Arrow Global Limited (“Arrow Global”) and its agents for pursuing a debt against him which he did not recognise. He believes he should be reimbursed all money he has paid against the debt, and that he should be compensated for the distress and inconvenience he has expe... (3 pages)View decision -
Decision Reference DRN5245176
31 Dec 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs G complain that they were mis-sold a re-mortgage by an appointed representative of Legal & General Partnership Services Limited (L&G).backgroundMr and Mrs G made a re-mortgage application with L&G. L&G recommended a repayment mortgage over a 16 ... (2 pages)View decision -
Decision Reference DRN-3312572
11 Mar 2022 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-3312572 The complaint Mr O complains that HSBC UK Bank Plc allowed his identity to be used to fraudulently open a bank account. What happened Mr O explained that he first became aware of a default on his credit file in January 2021. The default related to an overdraft on a HSBC current... (2 pages)View decision -
Decision Reference DRN1600569
16 Jun 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMrs J complains that she was given poor advice by an authorised representative of Legal & General Partnership Services Limited (L&G) when she re-mortgaged her house in 2005. Mrs J, who is represented by a claims management company (CMC), says this advice means s... (3 pages)View decision
