We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
-
Decision Reference DRN4179862
21 Apr 2015 American Express Services Europe Limited Not upheldBanking and creditMr B complains that American Express Services Europe Limited passed his debt to a third party despite agreeing not to do so. backgroundMr B used his Amex card for several purchases in April 2014 and the due date for payment was 2 May. He did not make that payment bec... (2 pages)View decision -
Decision Reference DRN7448413
9 Nov 2018 Bank of Scotland Plc Not upheldBanking and creditMr N’s unhappy about the way Bank of Scotland plc (trading as Halifax) has dealt with him when he was experiencing financial difficulty.background In 2010 Mr N contacted Bank of Scotland when he was in financial difficulty. He says it transferred him to a debt managemen... (3 pages)View decision -
Decision Reference DRN-2810993
26 May 2021 National Westminster Bank Plc UpheldConsumer CreditDRN-2810993 The complaint Mr V complains that National Westminster Bank Plc sent him a letter to say it wasn’t pursuing him for outstanding debts but that a third party is still trying to collect payments. Mr V also complains that NatWest failed to offer support whilst he was experiencing ... (2 pages)View decision -
Decision Reference DRN3964463
25 Jul 2018 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs M complain that they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited (L&G).backgroundMr and Mrs M re-mortgaged through L&G, consolidating two loans and raising capital of some £35,000. They sa... (4 pages)View decision -
Decision Reference DRN9246291
22 Dec 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr C complains that a debt management plan was mis-sold to him by Harrington Brooks (Accountants) Limited. He is being helped with his complaint by a representative.backgroundMr C entered into a debt management plan in April 2010 with another debt management company. Th... (2 pages)View decision -
Decision Reference DRN2294012
29 Sep 2017 Cabot Credit Management Group Limited Not upheldBanking and creditMr W complains that Cabot Credit Management Group Limited registered information on his credit file which he thinks it was not entitled to do.He asks that it stops putting “default notices” of his credit file, removes those that are there already and pay him reasonabl... (3 pages)View decision -
Decision Reference DRN7151326
1 May 2019 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Mr M is unhappy with how Capital One (Europe) plc (Capital One) has used the compensation it offered to refund any excess commission he paid related to a payment protection insurance (PPI) policy.backgroundMr M had a credit card with Capital One and alongside this he... (3 pages)View decision -
Decision Reference DRN3959224
11 Dec 2018 Lowell Financial Ltd Not upheldBanking and creditMr A complains that Lowell Financial Ltd refused to remove two defaulted accounts from his credit file and took too long to respond to his complaint.backgroundMr A says he noticed two defaults on his credit file which had been recorded by Lowell. He says he contact... (2 pages)View decision -
Decision Reference DRN7593398
14 Oct 2015 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr J has complained about the way The Royal Bank of Scotland Plc (“RBS”) has used the compensation it agreed to pay him after he complained about the mis-sale of payment protection insurance (“PPI”).backgroundMr J took out a credit card with RBS in 1997 and also PPI al... (2 pages)View decision -
Decision Reference DRN4059255
19 Dec 2013 NEO Media Solutions Limited UpheldBanking and creditMr and Mrs V complain that NEO Media Solutions Limited (trading as One Debt Solution) failed to administer their debt management plan appropriately.our initial conclusionsOur adjudicator upheld the complaint. He concluded that One Debt Solution failed to meet the requirements of ... (2 pages)View decision
