We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77331 results
-
Decision Reference DRN-2836349
24 Jun 2021 Lowell Portfolio I Ltd Not upheldConsumer CreditDRN-2836349 The complaint Mrs N has complained about Lowell Portfolio I Ltd, saying they harassed her for unenforceable debts and falsely reported things on her credit file. What happened This complaint regards a consumer credit account that was bought by Lowell in 2016. For some years, Mr... (2 pages)View decision -
Decision Reference DRN0464078
20 May 2014 Lloyds Bank PLC Not upheldBanking and creditMr C complains that Lloyds Bank plc sent him a letter in August 2013 to tell him he owed it money. This was not correct as Mr C had been the victim of identity fraud, which Lloyds had known about for some time. Mr C was unhappy to receive the bank’s letter as it had previously assure... (2 pages)View decision -
Decision Reference DRN4874967
3 Aug 2016 Lowell Financial Ltd Not upheldBanking and creditMrs A complains that Lowell Financial Ltd wrongly sent a letter to her husband’s email address about a debt she had.backgroundMrs A had debts (which I shall call P and Q) with two different companies. Lowell wrote to Mrs A in 2014 to say it had purchased debt P,... (2 pages)View decision -
Decision Reference DRN-2334825
23 Nov 2020 Capquest Debt Recovery Limited Not upheldConsumer CreditDRN-2334825 The complaint Ms G disputes a debt with Capquest Debt Recovery Limited and feels it has treated her unfairly. What happened Capquest says it administers the debt on behalf of another company who bought the debt from a bank in February 2020. Capquest feels that Ms G owes this de... (2 pages)View decision -
Decision Reference DRN0418846
7 Mar 2018 Lowell Portfolio I Ltd Not upheldBanking and creditMr F complains that Lowell Portfolio I Ltd has wrongly registered a default on his credit file. backgroundLate in 2014, Lowell purchased a debt that Mr F owed to a credit card company. Mr F said he didn’t owe that money, so Lowell sent Mr F copy of the agreement ... (3 pages)View decision -
Decision Reference DRN5302766
14 Aug 2019 PRA Group (UK) Limited Not upheldBanking and creditMr H has complained that PRA Group (UK) Limited (“PRA”) acted unfairly in their pursuit of adebt it says he owes it.backgroundMr H had considerable debts and found himself in financial difficulty when he lost his job. He says he was struggling to keep up with payments so offered his credit... (3 pages)View decision -
Decision Reference DRN7625352
6 Nov 2017 PRA Group (UK) Limited Not upheldBanking and creditMrs D complains that PRA Group (UK) Limited is chasing her for a credit card debt which isn’t hers.backgroundMrs D took out a credit card in 2006. The account fell into arrears because Mrs D failed to make the minimum monthly repayments. She entered into a reduced pa... (2 pages)View decision -
Decision Reference DRN1679601
7 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMr and Mrs W complain that debt reduction agreements were mis-sold to them by NEO Media Solutions Limited, trading as One Debt Solution. They also complain that it did not pay money to their creditors as it had agreed to do and that it has provided them with poor customer service. ba... (2 pages)View decision -
Decision Reference DRN-3968419
15 Feb 2023 Lowell Financial Ltd UpheldConsumer CreditDRN-3968419 The complaint Failed to send him appropriate evidence to say they’d taken over the debts, and have used his data illegally Are contacting him, as he’s got disputes over the two accounts they’ve purchased, and says they’re bullying and victimising him by affecting his health w... (8 pages)View decision -
Decision Reference DRN0292740
19 Dec 2013 NEO Media Solutions Limited UpheldBanking and creditMr R complains that NEO Media Solutions Limited (trading as One Debt Solution) failed to administer his debt management plan appropriately.our initial conclusionsOur adjudicator upheld the complaint. He concluded that One Debt Solution failed to meet the requirements of the Office... (2 pages)View decision