We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71745 results
-
Decision Reference DRN8124987
6 Jul 2020 Insure The Box Limited UpheldInsurance (excluding PPI)Miss S complained that Insure The Box Limited (ITB) unfairly pursued her for a debt under an old car insurance policy.backgroundMiss S had a car insurance policy with ITB which had been cancelled in 2015. According to ITB, Miss S hadn’t paid the outstanding charges under it at that time. I... (2 pages)View decision -
Decision Reference DRN-2542163
4 May 2021 Oxford Capital Partners LLP Not upheldInvestmentsDRN-2542163 The complaint Mr E complains that Oxford Capital Partners LLP (“Oxford Capital”) provided misleading information about the Enterprise Investments Scheme (EIS) he invested in. What happened Mr E invested £100,000 in March 2015 in Oxford Capital’s Infrastructure EIS. The EIS was ... (5 pages)View decision -
Decision Reference DRN3832580
14 Oct 2014 Gregson and Brooke Ltd UpheldBanking and creditMr D complains about a debt management plan (‘DMP’) he had with Gregson and Brooke Limited. In summary, he says that Gregson and Brooke failed to distribute money on to his creditors, and took a lot of money in fees. backgroundIn summary, Mr D says that Gregson and Brooke did not expl... (2 pages)View decision -
Decision Reference DRN-4191272
29 Aug 2023 FUND OURSELVES LIMITED Not upheldConsumer CreditDRN-4191272 The complaint Mr E complains that FUND OURSELVES LIMITED (“Fund Ourselves”) has not treated him fairly. He complains that it has not been transparent with him. Mr E has suggested that the debt is not his. The name of the lender was different when the loan was set up and the agr... (7 pages)View decision -
Decision Reference DRN2799002
29 Mar 2019 Close Brothers Limited UpheldBanking and creditMr A complains that Close Brothers Limited (“Close Brothers”) have defaulted his finance agreement and are making charges that could have been avoided if they hadn’t made mistakes setting up his direct debit.backgroundIn October 2017 Mr A bought a phone and entered... (2 pages)View decision -
Decision Reference DRN7216254
21 Jul 2016 TD Direct Investing (Europe) Limited Not upheldInvestment and pensionsMr M complains that TD Direct Investing (Europe) Limited (TD) sold shares he held without telling him and did not let him postpone the sale.Mr M wants TD to compensate him for the losses he incurred when the shares were sold. He also wants TD to refund the interest i... (3 pages)View decision -
Decision Reference DRN-4106004
22 Jun 2023 QDR Solicitors Limited Not upheldConsumer CreditDRN-4106004 The complaint Mr N complains about the contact from QDR Solicitors Limited regarding debts it’s attempting to collect. What happened Mr N has explained that two payday loans were fraudulently opened in his name in 2016 and 2017. A business I’ll call L went on to purchase the ac... (3 pages)View decision -
Decision Reference DRN1190559
8 Jul 2016 Christians Against Poverty Not upheldBanking and creditMr B complains about the way that Christians Against Poverty has managed his debt plan and that it won’t continue to deal with his debts.backgroundMr B agreed a debt management plan with Christians Against Poverty. It helped him to clear his arrears with a utility compa... (2 pages)View decision -
Decision Reference DRN-2083039
28 Aug 2020 Lowell Portfolio I Ltd UpheldBanking and PaymentsDRN-2083039The complaintMiss L complains that Lowell Portfolio I Ltd placed a default on her credit file in relation to a debt that isn’t hers. Miss L also complains that she wasn’t sent certified copies of the original credit agreement, default notices and notice of assignment from the or... (3 pages)View decision -
Decision Reference DRN-2157626
10 Sep 2020 National Westminster Bank Plc UpheldBanking and PaymentsDRN-2157626The complaintMr P complains that National Westminster Bank Plc (NatWest) sold his debts. He doesn't think the bank had the right to sell them – and says he’s been given conflicting information about the balances of the accounts when sold, and the date on which they transfer... (5 pages)View decision
