We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77331 results
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Decision Reference DRN-1382377
17 Nov 2020 Debt Managers (Services) Limited UpheldConsumer CreditDRN-1382377 The complaint Mr W complains that Debt Managers (Services) Limited are chasing him for a debt that isn’t his. He also complains that the resulting marker on his credit file has prevented him from getting mortgages. What happened Mr W said he received a letter from a debt manage... (2 pages)View decision -
Decision Reference DRN5065729
1 Mar 2017 HSBC Bank plc Not upheldBanking and creditMr S complains that HSBC Bank Plc has not treated him fairly in that it did not properly apply an inhibit to a joint account he held with his ex-partner. He says a payment was wrongly made from the account in 2009, leading to the account going into arrears and then ... (3 pages)View decision -
Decision Reference DRN-4362925
5 Oct 2023 Credit Resource Solutions Ltd UpheldConsumer CreditDRN-4362925 The complaint Mr B complains that Credit Resource Solutions Ltd trading as CRS has chased him for debts that were formed part of his bankruptcy order. What happened Mr B has explained that he was made bankrupt in 2021 and discharged in 2022. In September 2022 CRS says it was in... (2 pages)View decision -
Decision Reference DRN2378638
1 Aug 2017 Everyday Loans Limited Not upheldBanking and creditMrs N complains that two loans she took out with Everyday Loans Limited were unaffordable.backgroundIn June 2011 Mrs N took out a loan with Everyday Loans for £3000 to consolidate other debts. In August 2012 she took out a further loan for £6000 which consolidated he... (2 pages)View decision -
Decision Reference DRN4837424
7 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMrs V complains about a debt reduction agreement that she took out with NEO Media Solutions Limited, trading as One Debt Solution. She complains that it did not pay money to her creditors as it had agreed to do and that it did not refund her money to her when she requested it to do so.ba... (2 pages)View decision -
Decision Reference DRN9672838
10 Jul 2013 MBNA Limited UpheldBanking and creditMrs N complains that MBNA Europe Bank Limited is chasing her for a debt that she says is not hers.background In 2011 Mrs N found that she had been paying a regular monthly direct debit to MBNA. She cancelled the direct debit and told her bank that she did not know what the payments wer... (2 pages)View decision -
Decision Reference DRN-5590357
29 May 2025 Capquest Debt Recovery Limited UpheldConsumer CreditDRN-5590357 The complaint Mr S is unhappy with how Capquest Debt Recovery Limited (Capquest) have engaged with him about an outstanding credit card debt of £7,312.66. What happened I issued my provisional decision to both parties explaining why I thought Mr S’s complaint should be uphe... (6 pages)View decision -
Decision Reference DRN9762249
15 Nov 2017 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs B through their solicitor B complain that A, an appointed representative of Legal & General Partnership Services Limited (“L&G”), mis-sold an unsuitable mortgage in 2006. They want compensation.backgroundIn 2006, Mr and Mrs B were advised about a rem... (2 pages)View decision -
Decision Reference DRN9006473
19 Aug 2015 Haydon Associates Debt Management Consultants Ltd UpheldBanking and creditMiss C, who is represented by a third party, complains Haydon Associates Debt Management Consultants Ltd (trading as “Resolve Money Matters”) mis-sold its debt reduction plan to her.backgroundMiss C says she agreed with Resolve Money Matters that it would manage her ... (2 pages)View decision -
Decision Reference DRN1794449
20 Nov 2013 Barclays Bank Plc Not upheldBanking and creditMr and Mrs E complain that Barclays Bank Plc has misled them concerning options for settlement of their debt and has provided a very poor service. They want the bank to honour the settlement offer it made.background Mr and Mrs E had a business which involved the rental and operation ... (2 pages)View decision