We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70502 results
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Decision Reference DRN9581256
16 Aug 2019 Hoist Finance UK Limited Not upheldBanking and creditMr H complains that Hoist Finance UK Limited has refused to provide him with a deed of assignment proving that it owns the debt it is trying to collect from him. He also complains about the poor service he has received from the business in trying to resolve matters.backgroundIn September 2... (2 pages)View decision -
Decision Reference DRN-3139556
16 Dec 2021 MBNA Limited Not upheldBanking and PaymentsDRN-3139556 The complaint Mr P complains MBNA Limited (MBNA) failed to notify him of missed payments on his credit card account and have registered a default on his credit file. What happened Mr P says he was contacted by a debt collection agency, informing him they had taken over his cred... (4 pages)View decision -
Decision Reference DRN3832580
14 Oct 2014 Gregson and Brooke Ltd UpheldBanking and creditMr D complains about a debt management plan (‘DMP’) he had with Gregson and Brooke Limited. In summary, he says that Gregson and Brooke failed to distribute money on to his creditors, and took a lot of money in fees. backgroundIn summary, Mr D says that Gregson and Brooke did not expl... (2 pages)View decision -
Decision Reference DRN5024199
22 Jun 2016 HSBC Bank plc UpheldBanking and creditMrs B complains that HSBC Bank Plc is pursuing her for a debt which it last contacted her about in 1999. She says HSBC is time-barred from pursuing the debt and that its actions have caused her distress and inconvenience. She would like the bank to write off the de... (2 pages)View decision -
Decision Reference DRN9015860
11 Sep 2017 Motormile Finance UK Limited UpheldBanking and creditMiss A complains she’s been harassed by Motormile Finance UK Limited (MMF) over a debt she doesn’t owe. She says she’s sent them proof. She wants them to stop and to pay compensation for the stress caused.backgroundMiss A tells us she was contacted by MMF about a deb... (2 pages)View decision -
Decision Reference DRN-5489947
22 Apr 2025 Plend Limited UpheldConsumer CreditDRN-5489947 The complaint Mr C complains that Plend Limited was irresponsible in its lending to him. What happened Mr C was provided with a £10,000 loan by Plend in November 2023. The loan term was 60 months and Mr C was required to make monthly repayments of around £247. Mr C said that... (5 pages)View decision -
Decision Reference DRN3283353
27 Mar 2014 Usave Money Limited UpheldBanking and creditMiss G complains she was misled by assurances given by The Money Group (Cornwall) Limited that she would not incur any ‘defaults’ on her credit file if she entered into its debt management plan. backgroundMiss G says she was contacted by TMG after visiting its website. She was advised... (3 pages)View decision -
Decision Reference DRN0303725
27 Feb 2017 DFH Limited Not upheldBanking and creditMr W, represented by a claims management company (CMC), complains that the debt management plan (DMP) he entered into with DFH Limited (the business) was mis-sold.backgroundMr W entered into a DMP with the business in 2010. He says that when he entered into the DMP he... (3 pages)View decision -
Decision Reference DRN5198835
12 Dec 2016 123 Debt Solutions Ltd Not upheldBanking and creditMs H’s complaint is about the way in which 123 Debt Solutions Ltd (123) administered a debt management plan (DMP) on her behalf. The complaint is brought by a claims management company on Ms H’s behalf.backgroundMs H entered into a DMP with 123 in June 2012, follo... (2 pages)View decision -
Decision Reference DRN1987787
30 Aug 2019 Paragon Finance Plc Not upheldBanking and creditMr P complains that Paragon Finance PLC are unfairly pursuing him for payment of a debt they bought. backgroundMr P took out a credit card account with a bank in 2004. In early 2013, the bank formally notified him they’d sold the debt accumulated on that account. The bank have confirmed t... (3 pages)View decision
