We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69711 results
-
Decision Reference DRN-2707671
6 Apr 2021 TSB Bank plc Not upheldBanking and PaymentsDRN-2707671 The complaint Mr S complained that he has been harassed by TSB Bank Plc for repayment of a debt that he doesn’t owe. He also believes that they’ve shared personal data without his consent . Mr S is represented by another party in bringing this complaint. But, for simplicity, I’... (4 pages)View decision -
Decision Reference DRN4750010
19 Dec 2014 Think Loans and Mortgages Limited Not upheldBanking and creditMiss Q’s complaint relates to the advice she received from Think Loans and Mortgages Limited (hereafter referred to as TLM) in 2007. This advice related to the purchase of a property under the right-to-buy (RTB) scheme. Miss Q’s representative has said that this was inappropriate due ... (3 pages)View decision -
Decision Reference DRN6711030
27 Jul 2018 National Westminster Bank Plc Not upheldPayment protection insurance (PPI)Mr A is unhappy with how National Westminster Bank Plc (“NatWest”) resolved his complaint about the mis-sale of a payment protection insurance (“PPI”) policy.backgroundI issued my provisional decision on 28 June 2018. A copy of my provisional decision is attached and fo... (5 pages)View decision -
Decision Reference DRN0767663
27 Mar 2014 Barclays Bank Plc Not upheldBanking and creditMr B complains that Barclays Bank PLC sold the debts on his two credit cards to a debt collection agency. He also disagrees with the balance figure that Barclays transferred. Mr B also has a complaint about the interest charged by the debt collection agency, and the type of document ... (1 page)View decision -
Decision Reference DRN3254356
11 Apr 2013 Bank of Scotland Plc Not upheldBanking and creditMr and Mrs A complain that Halifax gave them an unsuitable solution to their debt problems in arranging to consolidate unsecured loans to their mortgage. Mr and Mrs A said they were unable to sustain their level of debt and the further advance put them under more pressure. They said Hali... (2 pages)View decision -
Decision Reference DRN-1865290
30 Sep 2020 Arrow Global Limited UpheldConsumer CreditDRN-1865290 The complaint Mr R complains that Arrow Global Limited (Arrow) failed to send him statements in relation to a debt it acquired. What happened In January 2013 Arrow purchased a credit card debt in Mr R’s name from another business. The credit card account had defaulted due to ar... (2 pages)View decision -
Decision Reference DRN0414771
30 Mar 2019 Foundation for Credit Counselling Not upheldBanking and creditMr B’s complained that Foundation for Credit Counselling (FCC) made a mistake when setting up his debt relief order (DRO).backgroundWhen Mr B was contacted by creditors asking him to pay a debt of £1,500 he realised it hadn’t been included in his DRO. He complain... (2 pages)View decision -
Decision Reference DRN1623593
4 Feb 2016 Mortgage Intelligence Ltd UpheldBanking and creditMrs T complains that Mortgage Intelligence Ltd (MI) gave her unsuitable advice when it advised her to take out an interest only mortgage. Mrs T says she’s now in a position where she faces having to sell her property when the mortgage expires.Mrs T’s complaint has bee... (4 pages)View decision -
Decision Reference DRN5561537
8 Mar 2019 Link Financial Outsourcing Limited Not upheldBanking and creditMr H complains that Link Financial Outsourcing Limited (“Link”) are pursuing him for a debt he doesn’t owe.backgroundI set out the background to Mr H’s complaint in my provisional decision. I’ll summarise it again here. Mr H has been represented by a third party in ... (3 pages)View decision -
Decision Reference DRN7925805
8 Jul 2014 Pentagon (UK) Limited Not upheldBanking and creditMiss W and Mr T complain that: Pentagon (UK) Limited (trading as EuroDebt Financial Services) failed to tell them that their lender was unlikely to agree to freeze interest if they entered into a debt management plan, and when it did in fact refuse to do so; and the debt managem... (3 pages)View decision
