We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71745 results
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Decision Reference DRN8427660
21 Apr 2015 Elite Debt Solutions Ltd UpheldBanking and creditMrs S complains about the way her Debt Reduction Plan has been handled by Elite Debt Solutions Ltd. She wants a refund and compensation.backgroundMrs S paid Elite £400. She understood Elite would get in touch with her creditors and pay them for her. But Elite did not ... (2 pages)View decision -
Decision Reference DRN5302766
14 Aug 2019 PRA Group (UK) Limited Not upheldBanking and creditMr H has complained that PRA Group (UK) Limited (“PRA”) acted unfairly in their pursuit of adebt it says he owes it.backgroundMr H had considerable debts and found himself in financial difficulty when he lost his job. He says he was struggling to keep up with payments so offered his credit... (3 pages)View decision -
Decision Reference DRN-2910914
14 Jul 2021 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-2910914 The complaint Mr H is unhappy that American Express Services Europe Limited (AESEL) increased the minimum payment on his credit card without his agreement. What happened Mr H had a credit card with AESEL with a debit balance and was paying £198 each month to the account. AESEL ... (2 pages)View decision -
Decision Reference DRN2211913
14 Feb 2017 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr B is complaining that The Royal Bank of Scotland Plc (RBS) has used the compensation it offered for the mis-selling of a payment protection insurance (PPI) policy, attached to a loan, to reduce the outstanding debt on that loan account.backgroundMr B took out a loa... (4 pages)View decision -
Decision Reference DRN1630816
29 Nov 2013 Lloyds Bank PLC Not upheldBanking and creditMr T complains that Lloyds Bank plc is pursuing him for a debt that he does not owe it. He also complains that Lloyds told his wife about the debt, and that its collection agents harassed him whilst in hospital and generally.backgroundMr T said that he was being pursued by Lloyds, and a... (3 pages)View decision -
Decision Reference DRN3810225
15 Aug 2019 Paragon Finance Plc Not upheldBanking and creditMrs B complains that Paragon Finance PLC (Idem) is chasing her aggressively for a debt she disputes owing. And she further complains that unfair charges have been applied. She wants the debt written off or reduced and compensation.backgroundMrs B is represented in this complaint by F, a fi... (3 pages)View decision -
Decision Reference DRN4901722
4 Apr 2018 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs S complained that the mortgage advice they received from Legal & General Partnership Services Limited (L&G) was unsuitable.background In July 2007, Mr and Mrs S met a mortgage adviser. They wanted to remortgage, and consolidate debts so they had more ... (3 pages)View decision -
Decision Reference DRN-1870182
5 Jun 2020 Redhawk Legal Ltd Not upheldClaims ManagementDRN-1870182 The complaintMrs H is unhappy how Redhawk Legal Ltd (Redhawk) dealt with her claims for mis-sold Payment Protection Insurance (PPI). What happenedIn 2016, Mrs H instructed Redhawk to make claims for mis-sold PPI on her behalf. Some claims were successful in February 2019, but a... (3 pages)View decision -
Decision Reference DRN6895711
29 Aug 2018 Barclays Bank Plc Not upheldBanking and creditThe estate of the late Mrs P complains about how Barclays Bank Plc managed her debt to the bank. Mr P brings this complaint on behalf of the estate.backgroundWhen Mrs P died, the estate discovered that she owed money, including to Barclays. The estate said that ... (2 pages)View decision -
Decision Reference DRN0843851
15 Nov 2016 Baines & Ernst Limited Not upheldBanking and creditMiss B complains that a debt management plan was mis-sold to her by Baines & Ernst Limited. She is being helped with her complaint by a representative.backgroundMiss B entered into a debt management plan with Baines & Ernst in November 2012. It was cancelled in... (2 pages)View decision
