We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70502 results
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Decision Reference DRN6822367
17 Jun 2014 National Westminster Bank Plc UpheldBanking and creditMrs G complains that National Westminster Bank Plc is holding her responsible for an overdraft debt that she says she did not agree to. Mrs G wants NatWest to stop pursuing her for the debt.background Mrs G’s husband died suddenly in September 2011. After his death, she became aware of... (3 pages)View decision -
Decision Reference DRN2748510
6 Apr 2017 Skipton Building Society Not upheldBanking and creditMr S complains that Skipton Building Society is pursuing him for a debt he says he doesn’t owe. He says this is harassment and breaches regulations and legislation.backgroundMr S says Skipton sold his property for less than it was worth following a voluntary possession... (2 pages)View decision -
Decision Reference DRN2890679
15 Jul 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs M (through a claims management company) have complained about unsuitable mortgage advice given by a representative of Legal & General Partnership Services Limited.backgroundIn 2007 Mr and Mrs M were given mortgage advice by a representative of L&G... (2 pages)View decision -
Decision Reference DRN0316207
28 May 2013 EUI Limited UpheldInsurance (excluding PPI)Mrs L has complained that a debt collection agency is pursuing her for a debt related to her motor insurance policy, which she believed had been resolved in September 2008. backgroundMrs L had been insured with EUI Limited (trading as Diamond) for some years. At her 2008 renewal, sh... (2 pages)View decision -
Decision Reference DRN-1393397
13 Jun 2020 Cabot Credit Management Group Limited Not upheldBanking and PaymentsThe complaint Mr R complains that Cabot Credit Management Group Limited is asking him to pay a debt which it can't provide evidence that he owes or any details about it. Mr R is represented by his Solicitor I will call “F”. What happened Mr R says Cabot is asking him to repay a deb... (2 pages)View decision -
Decision Reference DRN7958800
30 Sep 2016 Butler-Do Ltd Not upheldBanking and creditMs R and her representative are unhappy about the advice she was given by Butler-Do Ltd to enter into a debt management plan. They say it was mis-sold to her and wasn’t the appropriate solution for her situation. She wasn’t told of other free similar services. She... (2 pages)View decision -
Decision Reference DRN-3968419
15 Feb 2023 Lowell Financial Ltd UpheldConsumer CreditDRN-3968419 The complaint Failed to send him appropriate evidence to say they’d taken over the debts, and have used his data illegally Are contacting him, as he’s got disputes over the two accounts they’ve purchased, and says they’re bullying and victimising him by affecting his health w... (8 pages)View decision -
Decision Reference DRN9774297
9 Jul 2019 Shop Direct Finance Company Limited UpheldBanking and creditMrs S complains that Shop Direct Finance Company Limited registered a debt management plan on her credit file when they should’ve registered a default. She says that, because of this, her credit will be affected far longer than if a default had been registered.Mrs S wants Shop Direct Finan... (3 pages)View decision -
Decision Reference DRN6633320
27 Aug 2019 Lowell Portfolio I Ltd Not upheldBanking and creditMr I complains that Lowell Portfolio I Limited is seeking repayment from him for a debt that he owed to a third party.backgroundMr I had a credit card account with a third party. The account was in arrears and Mr I was contacted about the debt by debt collection agencies acting on behalf o... (2 pages)View decision -
Decision Reference DRN5499890
23 Sep 2015 HSBC Bank plc UpheldBanking and creditMr and Mrs K complain that charges applied to their accounts by HSBC Bank plc were unfair and should be refunded.backgroundMr and Mrs K used a debt advice charity when they got into financial difficulties. But they say HSBC carried on applying charges to their debt... (2 pages)View decision
