We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70502 results
-
Decision Reference DRN-2348515
25 May 2021 Erudio Student Loans Limited Not upheldConsumer CreditDRN-2348515 The complaint Ms K says Erudio Student Loans Limited has treated her unfairly in the way it is pursuing her in relation to debts. What happened Erudio says Ms K has four student loans which Erudio has managed since March 2014, three under one account number (ending 3714) and on... (3 pages)View decision -
Decision Reference DRN-3139556
16 Dec 2021 MBNA Limited Not upheldBanking and PaymentsDRN-3139556 The complaint Mr P complains MBNA Limited (MBNA) failed to notify him of missed payments on his credit card account and have registered a default on his credit file. What happened Mr P says he was contacted by a debt collection agency, informing him they had taken over his cred... (4 pages)View decision -
Decision Reference DRN3810225
15 Aug 2019 Paragon Finance Plc Not upheldBanking and creditMrs B complains that Paragon Finance PLC (Idem) is chasing her aggressively for a debt she disputes owing. And she further complains that unfair charges have been applied. She wants the debt written off or reduced and compensation.backgroundMrs B is represented in this complaint by F, a fi... (3 pages)View decision -
Decision Reference DRN-5489947
22 Apr 2025 Plend Limited UpheldConsumer CreditDRN-5489947 The complaint Mr C complains that Plend Limited was irresponsible in its lending to him. What happened Mr C was provided with a £10,000 loan by Plend in November 2023. The loan term was 60 months and Mr C was required to make monthly repayments of around £247. Mr C said that... (5 pages)View decision -
Decision Reference DRN6085494
4 Apr 2013 Cfo Lending Limited UpheldBanking and creditMr N complains that Cfo Lending Limited used his debit card details to take the full outstanding balance of an overdue payday loan from his bank account. He says he had already arranged a payment plan with Cfo Lending and the withdrawal caused difficulties with his other debts and credi... (2 pages)View decision -
Decision Reference DRN8427660
21 Apr 2015 Elite Debt Solutions Ltd UpheldBanking and creditMrs S complains about the way her Debt Reduction Plan has been handled by Elite Debt Solutions Ltd. She wants a refund and compensation.backgroundMrs S paid Elite £400. She understood Elite would get in touch with her creditors and pay them for her. But Elite did not ... (2 pages)View decision -
Decision Reference DRN5130855
12 Aug 2015 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Miss D has complained about the way The Royal Bank of Scotland Plc (“RBS”) has used the compensation it agreed to pay her after she complained about the mis-sale of payment protection insurance (“PPI”) policies.backgroundMiss D took out PPI alongside eleven loans that she ... (3 pages)View decision -
Decision Reference DRN4207360
10 Nov 2017 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Miss E is complaining that Capital One (Europe) plc has used the compensation it offered for the mis-selling of a payment protection insurance (PPI) policy attached to her credit card, to reduce her outstanding debt.backgroundIn 2017, following Miss E’s complaint throug... (3 pages)View decision -
Decision Reference DRN7361872
15 Sep 2015 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out with a credit card. Mrs B is unhappy with how Royal Bank of Scotland (RBS) has used the compensation it offered to settle her complaint.backgroundMrs B complained to RBS about the sale ... (2 pages)View decision -
Decision Reference DRN-2910914
14 Jul 2021 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-2910914 The complaint Mr H is unhappy that American Express Services Europe Limited (AESEL) increased the minimum payment on his credit card without his agreement. What happened Mr H had a credit card with AESEL with a debit balance and was paying £198 each month to the account. AESEL ... (2 pages)View decision
