We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77331 results
-
Decision Reference DRN-2334825
23 Nov 2020 Capquest Debt Recovery Limited Not upheldConsumer CreditDRN-2334825 The complaint Ms G disputes a debt with Capquest Debt Recovery Limited and feels it has treated her unfairly. What happened Capquest says it administers the debt on behalf of another company who bought the debt from a bank in February 2020. Capquest feels that Ms G owes this de... (2 pages)View decision -
Decision Reference DRN2890680
26 Jun 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs M complain that Legal & General Partnership Services Limited mis-sold a mortgage to them. Mr and Mrs M are represented by a solicitor, which I will call A.background In 2006 L&G recommended a mortgage to Mr and Mrs M. It also recommended they con... (4 pages)View decision -
Decision Reference DRN7625352
6 Nov 2017 PRA Group (UK) Limited Not upheldBanking and creditMrs D complains that PRA Group (UK) Limited is chasing her for a credit card debt which isn’t hers.backgroundMrs D took out a credit card in 2006. The account fell into arrears because Mrs D failed to make the minimum monthly repayments. She entered into a reduced pa... (2 pages)View decision -
Decision Reference DRN7045165
9 May 2017 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr L isn’t happy with the offer The Royal Bank of Scotland Plc (RBS) made to resolve his payment protection insurance (PPI) mis-sale complaint. backgroundMr L took out 7 loans with RBS between 2003 and 2007. He had a PPI policy attached to each loan. Mr L complained ... (3 pages)View decision -
Decision Reference DRN7130954
18 Sep 2017 Hoist Finance UK Limited Not upheldBanking and creditMrs C complains that she’s being wrongly pursued for debts by Hoist Finance UK Limited (Hoist). backgroundMrs C had been making monthly payments to Hoist in respect of three separate debts via a Debt Management Plan for a number of years. But she’s recently been ... (2 pages)View decision -
Decision Reference DRN4326153
20 Jan 2015 HSBC Bank plc Not upheldBanking and creditMr D complains that HSBC Bank Plc was neither supportive nor sympathetic when he encountered financial difficulties after giving up work to become a full time carer. backgroundIn October 2009 Mr D became a full time carer. He had a loan with HSBC and says it refused to reduce his mo... (2 pages)View decision -
Decision Reference DRN1679601
7 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMr and Mrs W complain that debt reduction agreements were mis-sold to them by NEO Media Solutions Limited, trading as One Debt Solution. They also complain that it did not pay money to their creditors as it had agreed to do and that it has provided them with poor customer service. ba... (2 pages)View decision -
Decision Reference DRN7648890
8 Dec 2015 Knightsbridge Insolvency Services Limited Not upheldBanking and creditMiss W complains that Knightsbridge Insolvency Services Limited wrongly advised her to enter into a protected trust.backgroundMiss W explains that Knightsbridge Insolvency Services Limited advised her to enter into a protected trust. She says that she explained that one o... (2 pages)View decision -
Decision Reference DRN0741491
9 Feb 2018 Asset Collections & Investigations Limited Not upheldBanking and creditMr S complains about the sale of a debt he owed to Asset Collections and Investigations Limited (ACI). He says ACI failed to conduct due diligence before it bought his debt. backgroundMr S took out a loan in January 2015 with a third party, L. He missed some repaymen... (3 pages)View decision -
Decision Reference DRN2123930
7 Jan 2016 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs T complain that Legal & General Partnership Services Limited gave them unsuitable advice to pay an Early Redemption Charge (“ERC”) and consolidate their debts.backgroundMr and Mrs T remortgaged their property in 2009 when they wanted to reduce the term ... (2 pages)View decision