We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69711 results
-
Decision Reference DRN2101587
21 Feb 2014 The Mortgage Matters Partnership Not upheldBanking and creditMr and Mrs G, represented by a Claims Management Company (CMC), complain they received unsuitable mortgage advice from The Mortgage Matters Partnership in 2005.backgroundMr and Mrs G had previously taken advice from Mortgage Matters in 2003. They were contacted by Mortgage Matters again i... (2 pages)View decision -
Decision Reference DRN4326153
20 Jan 2015 HSBC Bank plc Not upheldBanking and creditMr D complains that HSBC Bank Plc was neither supportive nor sympathetic when he encountered financial difficulties after giving up work to become a full time carer. backgroundIn October 2009 Mr D became a full time carer. He had a loan with HSBC and says it refused to reduce his mo... (2 pages)View decision -
Decision Reference DRN6845957
16 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMiss N complains about a debt reduction agreement that she took out with NEO Media Solutions Limited, trading as One Debt Solution. She complains that it did not pay any money to her creditor and that it did not respond to her concerns satisfactorily.backgroundMiss N entered into a deb... (2 pages)View decision -
Decision Reference DRN8149930
28 Oct 2016 Lowell Financial Ltd Not upheldBanking and creditMrs P complains that Lowell Financial Ltd has been wrongly pursuing her for a debt which is not hers, and that this has affected her credit rating.backgroundIn September 2015 Lowell wrote to a Miss P (with the same first name as Mrs P) at her address. It said it w... (3 pages)View decision -
Decision Reference DRN-3426927
8 Dec 2022 China Taiping Insurance (UK) Co Ltd Not upheldInsuranceDRN-3426927 The complaint A company, which I’ll refer to as H, complains that China Taiping Insurance (UK) Co Ltd cancelled its retail catering policy and declined its claim for flood damage. The director of H, whom I’ll refer to as Mr S, brings the complaint on H’s behalf. What happened H... (4 pages)View decision -
Decision Reference DRN2259159
21 Jul 2015 1st Credit Limited UpheldBanking and creditMr H complains that 1st Credit Limited wrongly made him bankrupt when he was repaying his debt through a debt management company.backgroundMr H had difficulties repaying his debt to 1st Credit and he had been in a repayment plan that had failed. In August 2013 Mr H ... (2 pages)View decision -
Decision Reference DRN9575389
3 Jan 2018 Moorcroft Debt Recovery Limited Not upheldBanking and creditMr L complains that Moorcroft Debt Recovery Limited (Moorcroft) are pressurising him to make payments against a debt he doesn’t think he owes and that they haven’t taken account of his mental and physical disabilities.backgroundMr L opened a credit card account in 2007 ... (3 pages)View decision -
Decision Reference DRN1314385
11 Jul 2018 Lowell Financial Ltd Not upheldBanking and creditMr P complains that Lowell Financial Ltd has not provided him with the information he has requested to prove the debt he paid towards was his.backgroundMr P says that around 2007 his house was repossessed and the bank with which he held a mortgage (the bank) recover... (3 pages)View decision -
Decision Reference DRN-2348515
25 May 2021 Erudio Student Loans Limited Not upheldConsumer CreditDRN-2348515 The complaint Ms K says Erudio Student Loans Limited has treated her unfairly in the way it is pursuing her in relation to debts. What happened Erudio says Ms K has four student loans which Erudio has managed since March 2014, three under one account number (ending 3714) and on... (3 pages)View decision -
Decision Reference DRN-2662297
8 Mar 2021 The Royal Bank of Scotland Plc UpheldConsumer CreditDRN-2662297 The complaint Mr B complained that his loan was transferred to a debt collection agency by The Royal Bank of Scotland Plc (RBS). What happened RBS wrote to Mr and Mrs B in June 2019 to say they didn’t want to provide banking facilities to them. There were several current accoun... (2 pages)View decision
