We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
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Decision Reference DRN2890680
26 Jun 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs M complain that Legal & General Partnership Services Limited mis-sold a mortgage to them. Mr and Mrs M are represented by a solicitor, which I will call A.background In 2006 L&G recommended a mortgage to Mr and Mrs M. It also recommended they con... (4 pages)View decision -
Decision Reference DRN7699642
3 Feb 2020 TSB Bank plc UpheldBanking and creditMrs R complains that TSB Bank plc recorded incorrect information on her credit reference file after she had settled a debt.backgroundMrs R entered into a Debt Arrangement Scheme (DAS) in 2011, which included her TSB credit card. She maintained her agreed repayments for the duration of that... (2 pages)View decision -
Decision Reference DRN-4003194
31 Mar 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4003194 The complaint Miss W is unhappy about the way that Tesco Personal Finance PLC trading as Tesco Bank (Tesco) has handled the outstanding balance on her credit card account. Miss W wants Tesco to write the outstanding debt off or pay significantly more compensation than it’s offe... (3 pages)View decision -
Decision Reference DRN0741491
9 Feb 2018 Asset Collections & Investigations Limited Not upheldBanking and creditMr S complains about the sale of a debt he owed to Asset Collections and Investigations Limited (ACI). He says ACI failed to conduct due diligence before it bought his debt. backgroundMr S took out a loan in January 2015 with a third party, L. He missed some repaymen... (3 pages)View decision -
Decision Reference DRN7688680
10 Jun 2016 TSB Bank plc Not upheldBanking and creditMr D complained that TSB Bank plc shouldn’t have lent him money, or given him more payment plans. He wanted his debt written off, and compensation.backgroundMr D opened a TSB account in late March 2014. He paid money in in early April. But straightaway he started ta... (2 pages)View decision -
Decision Reference DRN-2662297
8 Mar 2021 The Royal Bank of Scotland Plc UpheldConsumer CreditDRN-2662297 The complaint Mr B complained that his loan was transferred to a debt collection agency by The Royal Bank of Scotland Plc (RBS). What happened RBS wrote to Mr and Mrs B in June 2019 to say they didn’t want to provide banking facilities to them. There were several current accoun... (2 pages)View decision -
Decision Reference DRN2259159
21 Jul 2015 1st Credit Limited UpheldBanking and creditMr H complains that 1st Credit Limited wrongly made him bankrupt when he was repaying his debt through a debt management company.backgroundMr H had difficulties repaying his debt to 1st Credit and he had been in a repayment plan that had failed. In August 2013 Mr H ... (2 pages)View decision -
Decision Reference DRN9575389
3 Jan 2018 Moorcroft Debt Recovery Limited Not upheldBanking and creditMr L complains that Moorcroft Debt Recovery Limited (Moorcroft) are pressurising him to make payments against a debt he doesn’t think he owes and that they haven’t taken account of his mental and physical disabilities.backgroundMr L opened a credit card account in 2007 ... (3 pages)View decision -
Decision Reference DRN2748608
19 Aug 2014 Debt Connect (U.K.) Limited UpheldBanking and creditMr and Mrs H complain that Debt Connect (UK) Limited has mismanaged their debt management plan.our initial conclusionsThe adjudicator recommended that the complaint should be upheld. She concluded that Debt Connect had not passed on Mr and Mrs H’s money to their creditors. The adju... (2 pages)View decision -
Decision Reference DRN-1003508
2 Jul 2020 Arrow Global Limited UpheldConsumer CreditThe complaint Miss S has complained that Arrow Global Limited has been pursuing her for a debt which isn’t hers. What happened Miss S is unhappy that Arrow Global is pursuing her for a debt which she thinks might be for a fraudulent loan from 2004. She wants Arrow Global to provide proof o... (2 pages)View decision
