We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74386 results
-
Decision Reference DRN-4039127
21 Jun 2023 Fluent Money Limited Not upheldMortgagesDRN-4039127 The complaint Miss P’s complaint is about a second charge mortgage she arranged through Fluent Money Limited in 2018. She has said Fluent didn’t properly establish, and then assess, her needs and circumstances, and so the loan was not suitable for her and was mis-sold. She has ... (5 pages)View decision -
Decision Reference DRN-1137972
19 Mar 2021 Nationwide Building Society Not upheldBanking and PaymentsDRN-1137972 The complaint Mr C and Miss T complain that Nationwide Building Society have removed their overdraft and passed the outstanding debt to a debt management company. What happened Nationwide removed the overdraft for Mr C and Miss T’s current account in June 2018. Miss T phoned Na... (3 pages)View decision -
Decision Reference DRN4991114
18 Sep 2018 T.B.I. Financial Services Ltd. UpheldBanking and creditMrs P complains about T.B.I. Financial Services Ltd (“TBI”) adding interest to a judgment debt.backgroundOn 10 August 2007 TBI obtained a county court judgment (“CCJ”) against Mrs P for an outstanding credit card debt. Mrs P didn’t settle the judgment so later on that ... (10 pages)View decision -
Decision Reference DRN0222296
9 Jan 2017 Cabot Financial (Europe) Limited Not upheldBanking and creditMr P complains about Cabot Financial (Europe) Limited’s response to his subject access request (or “SAR”). He also complains that it refused to suspend its debt collections process while he challenged a debt it was pursuing him for.backgroundIn 2007 Mr P took out a l... (3 pages)View decision -
Decision Reference DRN-5594295
30 May 2025 Loans 2 Go Limited Not upheldConsumer CreditDRN-5594295 The complaint Mrs O complains that Loans 2 Go Limited changed the date her loan repayment became due without telling her. She says this has resulted in her debt being passed to a third-party. What happened Mrs O took out a loan account with Loans 2 Go. She says she agreed w... (6 pages)View decision -
Decision Reference DRN8100108
8 Mar 2016 MKDP LLP Not upheldBanking and creditMs H complains that MKDP LLP (MKDP) are chasing her for a debt which is still in dispute and are threatening her with legal action to recover the debt. She doesn’t accept she owes this amount.She wants MKDP to stop chasing her for the debt and return the debt to t... (2 pages)View decision -
Decision Reference DRN9193867
10 Jun 2015 Financial Services Advice and Support Limited Not upheldBanking and creditMr and Mrs S, represented by their solicitor, complain that they were mis-sold a mortgage by an appointed representative of Financial Services Advice and Support Limited (FSAS).backgroundMr and Mrs S had a mortgage. In 2006, they had also had some financial problems ... (2 pages)View decision -
Decision Reference DRN0185601
30 Sep 2019 Legal & General Partnership Services Limited UpheldBanking and creditMr R complains through a claims management company (“CMC”) that the appointedrepresentative of Legal and General Partnership Services Limited mis-sold him a mortgagewhen it advised consolidating a debt. Mr R wants to be compensated for his resulting losswith interest.backgroundIn 2005, Mr ... (4 pages)View decision -
Decision Reference DRN6208640
21 Dec 2016 Drydens Limited UpheldBanking and creditMs S complains that Drydens Limited (the business) pursued her to repay a debt she did not owe. She complains that she was put under pressure to admit to the debt even though no evidence of the debt was provided.backgroundMs S says that the business contacted her ... (3 pages)View decision -
Decision Reference DRN0895480
8 May 2013 Lloyds TSB Bank Plc Not upheldBanking and creditsummary of complaintMrs and Mr T have complained Lloyds TSB Bank Plc did not take into account their financial position when repayment of a loan was discussed. They are seeking a repayment plan with payments of £300 per month to be made towards the debt.background to complaintMrs and M... (2 pages)View decision
