We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
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Decision Reference DRN7843715
26 Nov 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMr J complains that Legal & General Partnership Services Limited (L&G) mis-sold him an interest-only mortgage in order to consolidate his unsecured debts.backgroundMr J brings this complaint by his solicitor, B.In 2007 Mr J had a repayment of capital and inter... (2 pages)View decision -
Decision Reference DRN1857598
10 Nov 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs W, through their representative M, complain that Legal & General Partnership Services Limited through its appointed representative AWD Home Finance Ltd (“AWD”) mis- sold them their mortgage. They want compensation.backgroundMr and Mrs W took advice from AW... (2 pages)View decision -
Decision Reference DRN-4079157
20 Apr 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4079157 The complaint Mr B complains that Barclays Bank UK PLC (Barclays) is pursuing him for repayment of an overdraft he says should be on hold pending the outcome of an HMRC investigation. What happened The background to this complaint is well known to both parties and was set out i... (2 pages)View decision -
Decision Reference DRN-2688644
11 May 2021 HSBC UK Bank Plc UpheldConsumer CreditDRN-2688644 The complaint Ms S complains that HSBC UK Bank Plc (HSBC) lent to her irresponsibly. What happened Ms S had several debt facilities with HSBC. Type Date Amount Period Repaid Loan 1 April 2018 £2,000 36 months April 2019 by loan 2 Loan 2 April 2019 £2,530 24 months April 2019 by... (3 pages)View decision -
Decision Reference DRN-4851966
13 Jun 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4851966 The complaint Mr R complains National Westminster Bank Plc didn’t record the date of his default correctly or update his default to show his debt as settled or let him know that it had decided not to pursue him for the debt. He complains that National Westminster Bank Plc cause... (3 pages)View decision -
Decision Reference DRN8858678
22 Mar 2017 MBNA Limited UpheldPayment protection insurance (PPI)Mr L is complaining about the amount of compensation MBNA Limited (MBNA) has offered him for mis-selling a payment protection insurance (PPI) policy.backgroundIn 2001 Mr L took out a PPI policy alongside a credit card. In 2003 he got into financial difficulties and he... (2 pages)View decision -
Decision Reference DRN3879823
27 Aug 2019 PRA Group (UK) Limited Not upheldBanking and creditMr H complains PRA Group (UK) Limited has continued asking him for repayment on a credit card debt despite it being unenforceable. Mr H also disputes the amount PRA says he owes, and says it has used aggressive tactics to try to get him to pay.backgroundPRA contacted Mr H in October 2016 ... (2 pages)View decision -
Decision Reference DRN5493227
7 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMs Z complains about a debt reduction agreement that she took out with NEO Media Solutions Limited, trading as One Debt Solution. She complains that it did not pay money to her creditors as it had agreed to do.backgroundMs Z entered into a debt reduction agreement with One Debt Solution ... (2 pages)View decision -
Decision Reference DRN-3074432
28 Sep 2021 Link Financial Outsourcing Limited Not upheldConsumer CreditDRN-3074432 The complaint Mr M has complained that Link Financial Outsourcing Limited are chasing him for a debt which he believes he doesn’t owe. What happened This complaint is about a current account overdraft debt that was sold from the original creditor to a new company in September 2... (3 pages)View decision -
Decision Reference DRN1207372
31 May 2016 PRA Group (UK) Limited Not upheldBanking and creditMs N complains that PRA Group (UK) Limited is chasing her for a debt dating back to 2002. She wants PRA to stop contacting her, and to remove adverse information relating to this debt on her credit file.backgroundMs N said: The debt relates to a student bank account ... (2 pages)View decision
