We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70661 results
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Decision Reference DRN-4481675
11 Mar 2024 Fluent Money Limited Not upheldMortgagesDRN-4481675 The complaint Mr and Mrs B complain that Fluent Money Limited mis-sold them a second charge mortgage (secured loan). What happened In 2018 Mr and Mrs B approached Fluent Money, a mortgage broker, for advice about taking a secured loan to consolidate unsecured debt. They origina... (3 pages)View decision -
Decision Reference DRN5138643
30 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMrs K complains about a debt reduction agreement that she took out with NEO Media Solutions Limited, trading as One Debt Solution. She complains that it did not pay money to her creditors as it had agreed to do.backgroundMrs K says that she entered into a debt reduction agreement with ... (2 pages)View decision -
Decision Reference DRN3148625
5 Mar 2020 MBNA Limited UpheldBanking and creditComplaintMrs K complains that MBNA Limited waited too long before defaulting her credit card. BackgroundThe background to this complaint and my initial conclusions are set out in my provisional decision – a copy of which is attached and forms part of this final decision. In my provisional ... (4 pages)View decision -
Decision Reference DRN6870205
2 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMr and Mrs G complain about a debt reduction agreement that they took out with NEO Media Solutions Limited, trading as One Debt Solutions. They complain that it did not pay money to their creditors as it had agreed to do.backgroundMr and Mrs G entered into a debt reduction agreement wi... (2 pages)View decision -
Decision Reference DRN8200931
13 Feb 2020 National Westminster Bank Plc Not upheldBanking and creditMrs G is unhappy with how National Westminster Bank Plc handled matters when she was trying to repay a debt with it, delays she encountered in receiving confirmation that the debt had been repaid and how it handled a refund it promised her.backgroundI set out the background to this complai... (7 pages)View decision -
Decision Reference DRN8724749
30 Jul 2013 Lloyds TSB Bank Plc Not upheldBanking and creditMr A complains that Lloyds TSB Bank plc should not have sold his current account debt to a third party because the sale was time barred.backgroundMr A had a current account, loan account and credit card with Lloyds TSB. He has not raised concerns about his credit card as part of this co... (2 pages)View decision -
Decision Reference DRN3583951
6 Jun 2014 Debt Connect (U.K.) Limited UpheldBanking and creditMs F complains that Debt Connect (U.K.) Limited ‘Debt Connect’ has not refunded her money she was due back for cancelling a debt management plan.backgroundMs F had a debt management plan with Debt Connect which she cancelled. She says she had paid Debt Connect money but it did not make p... (2 pages)View decision -
Decision Reference DRN1137521
9 Aug 2018 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs M complain through their Claims Management Company that the appointed representative of Legal & General Partnership Services Limited gave them unsuitable advice to consolidate their debts into a new mortgage in 2005. They would like to be returned to th... (3 pages)View decision -
Decision Reference DRN9063648
15 Mar 2017 Lowell Portfolio I Ltd Not upheldBanking and creditMr D complains that Lowell Portfolio I Ltd (the business) did not tell him that it had purchased his account from the previous owner. He says that he made payments to the previous owner that the business had not credited to his account and that a default had been r... (2 pages)View decision -
Decision Reference DRN6422904
16 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMrs S complains about a debt reduction agreement that she took out with NEO Media Solutions Limited, trading as One Debt Solution. She complains that it did not pay money to her creditors as it had agreed to do and that it did not respond to her requests for information.backgroundMrs S ... (2 pages)View decision
