We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71745 results
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Decision Reference DRN-3626649
15 Aug 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3626649 The complaint Mr B complains that PayPal (Europe) Sarl et Cie SCA failed to properly administer his account, allowing unauthorised transactions to be made which adversely affected his credit rating. What happened Mr B was plagued with calls from persons he believes were trying ... (3 pages)View decision -
Decision Reference DRN-3504542
22 Jun 2022 Santander UK Plc UpheldMortgagesDRN-3504542 The complaint Miss K complains that Santander UK Plc continued to report her mortgage account to the credit reference agencies after she was no longer liable for the debt following her bankruptcy. What happened Miss K took out a joint mortgage with Santander in 2006. She was de... (4 pages)View decision -
Decision Reference DRN0899094
17 Dec 2013 Lloyds Bank PLC Not upheldBanking and creditMr J complains that Lloyds Bank PLC (previously Lloyds TSB Bank Plc) was slow to respond to his approach for a repayment arrangement on his overdraft debt and then made administrative errors in setting up the agreed arrangements. Mr J says that this caused him and his wife upset, inco... (3 pages)View decision -
Decision Reference DRN4837424
7 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMrs V complains about a debt reduction agreement that she took out with NEO Media Solutions Limited, trading as One Debt Solution. She complains that it did not pay money to her creditors as it had agreed to do and that it did not refund her money to her when she requested it to do so.ba... (2 pages)View decision -
Decision Reference DRN6870205
2 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMr and Mrs G complain about a debt reduction agreement that they took out with NEO Media Solutions Limited, trading as One Debt Solutions. They complain that it did not pay money to their creditors as it had agreed to do.backgroundMr and Mrs G entered into a debt reduction agreement wi... (2 pages)View decision -
Decision Reference DRN0141437
10 Dec 2020 HFC Bank Limited UpheldPayment protection insurance (PPI)Miss H’s complaint is about payment protection insurance (PPI) policies she was sold by HFC Bank Limited (HFC), associated with some loans and also an issue she has about repaying one of the loans. background Miss H took out three loans with HFC in the late 1980s early 1990s. With each loa... (6 pages)View decision -
Decision Reference DRN8963139
28 Jun 2016 Santander UK Plc Not upheldPayment protection insurance (PPI)Mr B’s complaint is about the sale of a payment protection insurance (PPI) policy and the compensation Santander UK Plc (Santander) has offered to put things right.background Mr B complained that Santander mis-sold him a PPI policy on his flexi-loan account.In May 201... (2 pages)View decision -
Decision Reference DRN3583951
6 Jun 2014 Debt Connect (U.K.) Limited UpheldBanking and creditMs F complains that Debt Connect (U.K.) Limited ‘Debt Connect’ has not refunded her money she was due back for cancelling a debt management plan.backgroundMs F had a debt management plan with Debt Connect which she cancelled. She says she had paid Debt Connect money but it did not make p... (2 pages)View decision -
Decision Reference DRN6422904
16 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMrs S complains about a debt reduction agreement that she took out with NEO Media Solutions Limited, trading as One Debt Solution. She complains that it did not pay money to her creditors as it had agreed to do and that it did not respond to her requests for information.backgroundMrs S ... (2 pages)View decision -
Decision Reference DRN6603347
16 Jan 2018 Motormile Finance UK Limited Not upheldBanking and creditMr O complains that he’s being chased for payment of a debt by Motormile Finance UK Limited that he says isn’t his.backgroundMotormile contacted Mr O last year about the outstanding debt on a cash loan that he took out with a third party in August 2010. It has prov... (2 pages)View decision
