We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70661 results
-
Decision Reference DRN-2157626
10 Sep 2020 National Westminster Bank Plc UpheldBanking and PaymentsDRN-2157626The complaintMr P complains that National Westminster Bank Plc (NatWest) sold his debts. He doesn't think the bank had the right to sell them – and says he’s been given conflicting information about the balances of the accounts when sold, and the date on which they transfer... (5 pages)View decision -
Decision Reference DRN5577422
5 Feb 2019 Santander UK Plc Not upheldBanking and creditMr H complains that Santander UK Plc allowed his account to go overdrawn when he had no arranged overdraft facility on his account. He’s unhappy it applied charges to his account and sold the outstanding debt to a debt collection agency when the balance was in dispute.... (4 pages)View decision -
Decision Reference DRN-2542163
4 May 2021 Oxford Capital Partners LLP Not upheldInvestmentsDRN-2542163 The complaint Mr E complains that Oxford Capital Partners LLP (“Oxford Capital”) provided misleading information about the Enterprise Investments Scheme (EIS) he invested in. What happened Mr E invested £100,000 in March 2015 in Oxford Capital’s Infrastructure EIS. The EIS was ... (5 pages)View decision -
Decision Reference DRN8452548
21 Jul 2017 Fluent Money Limited Not upheldBanking and creditMr and Mrs A are complaining that Fluent Money Limited didn’t pass on information about Mr A’s creditors to a lender. This has meant that the lender wasn’t able to pay off his debts from the proceeds of a loan they took out.backgroundMr and Mrs A asked Fluent Money... (2 pages)View decision -
Decision Reference DRN-2348515
25 May 2021 Erudio Student Loans Limited Not upheldConsumer CreditDRN-2348515 The complaint Ms K says Erudio Student Loans Limited has treated her unfairly in the way it is pursuing her in relation to debts. What happened Erudio says Ms K has four student loans which Erudio has managed since March 2014, three under one account number (ending 3714) and on... (3 pages)View decision -
Decision Reference DRN3832580
14 Oct 2014 Gregson and Brooke Ltd UpheldBanking and creditMr D complains about a debt management plan (‘DMP’) he had with Gregson and Brooke Limited. In summary, he says that Gregson and Brooke failed to distribute money on to his creditors, and took a lot of money in fees. backgroundIn summary, Mr D says that Gregson and Brooke did not expl... (2 pages)View decision -
Decision Reference DRN0186652
16 Mar 2016 Capquest Debt Recovery Limited Not upheldBanking and creditMr M complains about the way Capquest Debt Recovery Limited has dealt with queries he had on his account. backgroundMr M opened a store account in the 1996. He says he last used it in 2001. The balance in this account was sold to Capquest in June 2013, and it manag... (2 pages)View decision -
Decision Reference DRN6870205
2 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMr and Mrs G complain about a debt reduction agreement that they took out with NEO Media Solutions Limited, trading as One Debt Solutions. They complain that it did not pay money to their creditors as it had agreed to do.backgroundMr and Mrs G entered into a debt reduction agreement wi... (2 pages)View decision -
Decision Reference DRN0708829
19 Jan 2017 Express Gifts Ltd Not upheldBanking and creditMr M complains that Express Gifts Ltd: wrongly accused him of deliberately increasing his debt to Express Gifts knowing that he was about to take out a trust deed limiting the amount he would have to repay his creditors; and won’t include all his debt to Express... (3 pages)View decision -
Decision Reference DRN3583951
6 Jun 2014 Debt Connect (U.K.) Limited UpheldBanking and creditMs F complains that Debt Connect (U.K.) Limited ‘Debt Connect’ has not refunded her money she was due back for cancelling a debt management plan.backgroundMs F had a debt management plan with Debt Connect which she cancelled. She says she had paid Debt Connect money but it did not make p... (2 pages)View decision
