We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71745 results
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Decision Reference DRN6365457
30 Aug 2013 MBNA Limited UpheldBanking and creditMs W complains that MBNA Limited has failed to treat her positively and sympathetically since we helped resolve a complaint between them in 2009.backgroundIn 2008 Ms W brought a complaint to this service about the money she owed on her MBNA credit card. In July 2009 an ombudsman consid... (2 pages)View decision -
Decision Reference DRN8114979
28 Sep 2016 Gregory Pennington Limited UpheldBanking and creditMiss D complains that Gregory Pennington Limited mis-sold her a debt management plan. She says she didn’t know about its set up fee or that she could get free advice elsewhere. Her creditors continued to take collections action, including recording defaults on her cred... (2 pages)View decision -
Decision Reference DRN5457657
26 May 2015 Barclays Bank Plc UpheldBanking and creditMr T wants Barclays Bank Plc (trading as Barclaycard) to write off interest and charges which were applied to his credit card debts. He also complains that the bank has not responded properly to his complaints.backgroundMr T had three credit card accounts which were o... (2 pages)View decision -
Decision Reference DRN6118690
22 Nov 2016 123 Debt Solutions Ltd Not upheldBanking and creditMr W complains that 123 Debt Solutions Limited, (“DSL”), didn’t provide him with appropriate information when he entered into a debt management plan (“DMP”) with it. The complaint is brought to this service on Mr W’s behalf by a claims management company (“CMC”). But f... (3 pages)View decision -
Decision Reference DRN5298169
22 Jan 2016 Coventry Building Society Not upheldBanking and creditMr and Mrs D complain that Coventry Building Society wouldn’t lend them more money. They also felt a member of Coventry’s staff was rude on the phone. They want Coventry to lend them the money.backgroundMr and Mrs D had a mortgage with Coventry and wanted to borrow... (2 pages)View decision -
Decision Reference DRN-3603289
15 Sep 2022 Kensington Mortgage Company Limited UpheldMortgagesDRN-3603289 The complaint Mr and Mrs B complain that Kensington Mortgage Company Limited (trading as Kensington Mortgages) is unfairly pursuing them for a shortfall debt some eight years after it took their property into possession and sold it. What happened Mr and Mrs B had a mortgage wit... (3 pages)View decision -
Decision Reference DRN6117097
23 Sep 2018 Barclays Bank Plc Not upheldBanking and creditMr C complains about how Barclays Bank Plc dealt with the debt on his credit card account.backgroundMr C said that he used to have a credit card account with Barclays, but the account had defaulted in 2016. Mr C said that he thought that the default should’ve been a... (3 pages)View decision -
Decision Reference DRN-3626649
15 Aug 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3626649 The complaint Mr B complains that PayPal (Europe) Sarl et Cie SCA failed to properly administer his account, allowing unauthorised transactions to be made which adversely affected his credit rating. What happened Mr B was plagued with calls from persons he believes were trying ... (3 pages)View decision -
Decision Reference DRN9830847
7 Nov 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMrs K complains that Harrington Brooks (Accountants) Limited, trading as Harrington Brooks Debt Management, (“HB”), didn’t provide her with satisfactory advice when she took out adebt management plan (“DMP”) with it. The complaint is brought to this service on Mrs K’s... (2 pages)View decision -
Decision Reference DRN5956602
8 Aug 2014 Lloyds Bank PLC Not upheldBanking and creditMr A complains that Lloyds Bank PLC didn’t update his credit file to show that he had completed in full the payments he needed to make under an individual voluntary arrangement (IVA). He would like Lloyds to compensate him for its failure to do so.our initial conclusionsThe adjudic... (2 pages)View decision
