We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
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Decision Reference DRN-2157626
10 Sep 2020 National Westminster Bank Plc UpheldBanking and PaymentsDRN-2157626The complaintMr P complains that National Westminster Bank Plc (NatWest) sold his debts. He doesn't think the bank had the right to sell them – and says he’s been given conflicting information about the balances of the accounts when sold, and the date on which they transfer... (5 pages)View decision -
Decision Reference DRN1938912
15 Nov 2016 Moneyplus Group Limited Not upheldBanking and creditMr M complains that a debt management plan was mis-sold to him by Moneyplus Group Limited. He is being helped with his complaint by a representative.backgroundMr M entered into a debt management plan with Moneyplus in April 2015. A complaint was made to Moneyplus in ... (2 pages)View decision -
Decision Reference DRN8724749
30 Jul 2013 Lloyds TSB Bank Plc Not upheldBanking and creditMr A complains that Lloyds TSB Bank plc should not have sold his current account debt to a third party because the sale was time barred.backgroundMr A had a current account, loan account and credit card with Lloyds TSB. He has not raised concerns about his credit card as part of this co... (2 pages)View decision -
Decision Reference DRN3283353
27 Mar 2014 Usave Money Limited UpheldBanking and creditMiss G complains she was misled by assurances given by The Money Group (Cornwall) Limited that she would not incur any ‘defaults’ on her credit file if she entered into its debt management plan. backgroundMiss G says she was contacted by TMG after visiting its website. She was advised... (3 pages)View decision -
Decision Reference DRN9015860
11 Sep 2017 Motormile Finance UK Limited UpheldBanking and creditMiss A complains she’s been harassed by Motormile Finance UK Limited (MMF) over a debt she doesn’t owe. She says she’s sent them proof. She wants them to stop and to pay compensation for the stress caused.backgroundMiss A tells us she was contacted by MMF about a deb... (2 pages)View decision -
Decision Reference DRN3348686
31 Mar 2015 National Westminster Bank Plc Not upheldBanking and creditMs R complains that National Westminster Bank Plc mis-sold a loan to her and subsequently mismanaged her account. She wants compensation.backgroundOur adjudicator did not recommend that this complaint be upheld. As the loan was taken out by Ms R partially to repay existi... (4 pages)View decision -
Decision Reference DRN5577422
5 Feb 2019 Santander UK Plc Not upheldBanking and creditMr H complains that Santander UK Plc allowed his account to go overdrawn when he had no arranged overdraft facility on his account. He’s unhappy it applied charges to his account and sold the outstanding debt to a debt collection agency when the balance was in dispute.... (4 pages)View decision -
Decision Reference DRN9581535
21 Dec 2016 Santander UK Plc UpheldPayment protection insurance (PPI)Mr and Mrs M are complaining that Santander UK Plc (Santander) mis-sold them two payment protection insurance (PPI) policies. They’re unhappy that it wants to use some of the compensation it’s offered to reduce a debt it says they still owe.backgroundIn 2005 Mr and Mrs ... (6 pages)View decision -
Decision Reference DRN-4703627
27 Jun 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4703627 The complaint Ms K complains Nationwide Building Society is asking her to pay a joint debt in full. What happened Ms K was the victim of domestic abuse. Ms K’s ex-partner left the home, but Ms K continued to get letters from Nationwide, addressed to her and her ex-partner askin... (3 pages)View decision -
Decision Reference DRN4472726
20 Sep 2013 HSBC Bank plc Not upheldBanking and creditMrs F complains that HSBC Bank plc continued to accept payments through a debt management plan for many years after it had written off the debt. Mrs F wants this money – about £8,000 – returned to her. Mrs F is represented by her husband. backgroundMrs F took out a loan with the ban... (2 pages)View decision
