We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74386 results
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Decision Reference DRN3418436
11 Dec 2019 MBNA Limited Not upheldBanking and creditMr A complains that MBNA Limited transferred his debt to a third party but didn’t tell it about the reduced repayment agreement that he was on at that time.background Mr A had a credit card debt with MBNA. He was making monthly payments of more than £400 but contacted MBNA in January 2018 ... (4 pages)View decision -
Decision Reference DRN-4777463
30 Jun 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4777463 The complaint Ms S complains that Vanquis Bank Limited agreed a repayment plan with her but then defaulted her account and passed it to a debt recovery agency. What happened Ms S holds a credit card account with Vanquis. The account fell into arrears and Vanquis sent a Notice o... (2 pages)View decision -
Decision Reference DRN5938919
4 Nov 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMrs R complains that a debt management plan was mis-sold to her by Harrington Brooks (Accountants) Limited. She is being helped with her complaint by a representative.backgroundMrs R entered into a debt management plan with Harrington Brooks in July 2009. Her representat... (2 pages)View decision -
Decision Reference DRN4998810
17 Nov 2017 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr C has complained about the way The Royal Bank of Scotland Plc (RBS) tried to resolve a complaint about mis-selling a payment protection insurance (PPI) policy.backgroundMr C was the director of a limited company, which had a loan with RBS. Between 2002 and 2005, that ... (2 pages)View decision -
Decision Reference DRN6194037
11 Jul 2016 NRAM plc Not upheldBanking and creditMrs W complains that NRAM plc has refused to give her anything to show that it has contacted her ex-partner about contributing towards the debt he holds in joint names with her.Mrs W says that for the last 7 years she had been paying their mortgage on my own and ... (2 pages)View decision -
Decision Reference DRN-2776888
3 Jun 2021 Nationwide Building Society Not upheldBanking and PaymentsDRN-2776888 The complaint Mr W complains that Nationwide Building Society (Nationwide) sent him a persistent debt letter and then game him no help with his debt. What happened Mr W had a credit card from Nationwide with a limit of £2500. In September 2018, Nationwide sent to him a persiste... (3 pages)View decision -
Decision Reference DRN9114130
25 Jan 2016 Global Debt Recovery Limited Not upheldBanking and creditMr E complains about the way that Global Debt Recovery Limited managed a debt he owed. backgroundIn late 2005, Mr E entered into a credit card agreement. He experienced financial difficulties and was unable to pay off his balance. The debt was transferred to Global... (2 pages)View decision -
Decision Reference DRN0141437
10 Dec 2020 HFC Bank Limited UpheldPayment protection insurance (PPI)Miss H’s complaint is about payment protection insurance (PPI) policies she was sold by HFC Bank Limited (HFC), associated with some loans and also an issue she has about repaying one of the loans. background Miss H took out three loans with HFC in the late 1980s early 1990s. With each loa... (6 pages)View decision -
Decision Reference DRN2613293
2 Oct 2014 MBNA Limited Not upheldBanking and creditMr V complains that MBNA Limited sold his debt to another company, which is pursuing him for repayment, even though it had earlier sent him a statement showing a nil balance.background Mr V owed a debt on his credit card with MBNA, and had entered into a repayment arrangement. He maint... (2 pages)View decision -
Decision Reference DRN-5246544
10 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5246544 The complaint R, a partnership, comprising of Mr C and Ms T, complains that Barclays Bank UK PLC (Barclays) haven’t done what they’ve asked them to do when trying to remove one of the partners from their partnership business bank account. Mr C and Ms T are also unhappy that ... (3 pages)View decision
