We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
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Decision Reference DRN8874099
11 Jul 2013 1st Credit Limited Not upheldBanking and creditMiss S complains about being pursued for a debt she says she does not owe. She believes that she has been harassed by 1st Credit Limited and that the debt is statute barred. backgroundThe adjudicator did not recommend the complaint be upheld. She explained that she did not think it was u... (2 pages)View decision -
Decision Reference DRN8075823
16 Apr 2013 Hamilton and Clarke Ltd Not upheldBanking and creditMr L complains that Debt Shield will not refund a £500 fee he paid to it when his involvement with it ended.background Mr L became a client of Debt Shield after an initial consultation with its advisor and he completed a questionnaire about his financial situation. On the information pr... (2 pages)View decision -
Decision Reference DRN7127556
17 Sep 2015 Barclays Bank Plc Not upheldPayment protection insurance (PPI)Miss P has complained about the way Barclays Bank Plc has used the compensation it worked out she was due after she complained she’d been mis-sold payment protection insurance (PPI).backgroundBetween 2004 and 2007 Miss P took out four loans with Barclays and was sold ... (2 pages)View decision -
Decision Reference DRN5313453
19 Jan 2017 DFH Limited Not upheldBanking and creditMr C complains, in summary, that DFH Limited, trading as DFH Financial Solutions, (“DFH”), didn’t provide him with appropriate information when he entered into a debt management plan (“DMP”) with it. The complaint is brought to this service on Mr C’s behalf by a ... (2 pages)View decision -
Decision Reference DRN9248292
29 Jul 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs B, represented by a claims management company, complain that the advice they were given by Legal & General Partnership Services Limited (L&G) to consolidate unsecured debts into their new mortgage was unsuitable.our initial conclusionsOur adjudicator recommended t... (2 pages)View decision -
Decision Reference DRN1137521
9 Aug 2018 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs M complain through their Claims Management Company that the appointed representative of Legal & General Partnership Services Limited gave them unsuitable advice to consolidate their debts into a new mortgage in 2005. They would like to be returned to th... (3 pages)View decision -
Decision Reference DRN5130855
12 Aug 2015 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Miss D has complained about the way The Royal Bank of Scotland Plc (“RBS”) has used the compensation it agreed to pay her after she complained about the mis-sale of payment protection insurance (“PPI”) policies.backgroundMiss D took out PPI alongside eleven loans that she ... (3 pages)View decision -
Decision Reference DRN9420485
14 Sep 2017 Robinson Way Limited UpheldBanking and creditMr W complains that Robinson Way Limited is chasing him for a debt he doesn’t owe them.backgroundMr W says that Robinson contacted him in 2014 about a debt he knew nothing about. They threatened debt collection in 2016 but they still hadn’t provided proof of the ... (2 pages)View decision -
Decision Reference DRN4472726
20 Sep 2013 HSBC Bank plc Not upheldBanking and creditMrs F complains that HSBC Bank plc continued to accept payments through a debt management plan for many years after it had written off the debt. Mrs F wants this money – about £8,000 – returned to her. Mrs F is represented by her husband. backgroundMrs F took out a loan with the ban... (2 pages)View decision -
Decision Reference DRN8124987
6 Jul 2020 Insure The Box Limited UpheldInsurance (excluding PPI)Miss S complained that Insure The Box Limited (ITB) unfairly pursued her for a debt under an old car insurance policy.backgroundMiss S had a car insurance policy with ITB which had been cancelled in 2015. According to ITB, Miss S hadn’t paid the outstanding charges under it at that time. I... (2 pages)View decision
