We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 271 results
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Decision Reference DRN-2706195
8 Apr 2021 Erudio Student Loans Limited UpheldConsumer CreditDRN-2706195 The complaint Ms R complains that Erudio Student Loans Limited didn’t process her deferment application, leading it to cancel the loan and request full payment What happened Ms R has a loan taken out via the Student Loans Company that is now administered by Erudio. In August 20... (3 pages)View decision -
Decision Reference DRN-3563938
25 Jul 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3563938 The complaint Mrs H complains that Erudio Student Loans Limited terminated her student loan after she missed a deferment application deadline. What happened Mrs H has told us she’d previously deferred her student loan. In early October 2020 Erudio wrote to Mrs H and advised the... (2 pages)View decision -
Decision Reference DRN7503199
6 May 2016 Erudio Student Loans Limited Not upheldBanking and creditMiss W complains that she has received a poor service from Erudio Student Loans Limited which has resulted in her account falling into arrears. She also feels that Erudio has tried to change the terms and conditions she agreed to when she took out the loan.background... (3 pages)View decision -
Decision Reference DRN8321322
2 Aug 2016 Erudio Student Loans Limited UpheldBanking and creditMrs F has complained that Erudio Student Loans Limited (“Erudio”) didn’t process her application for a deferment of payment of her student loan properly.backgroundMrs F had a student loan with Erudio. As she hadn’t been able to work for medical reasons, she qualified f... (2 pages)View decision -
Decision Reference DRN3899682
8 Apr 2020 Erudio Student Loans Limited Not upheldBanking and creditMr B complains as a representative of Mrs N about the way that Erudio Student Loans Limited (Erudio) deals with deferment of loans and how they treat customers with mental health conditions. backgroundMrs N has several student loans managed by Erudio. For several years Mrs N successfully a... (5 pages)View decision -
Decision Reference DRN0631249
11 Feb 2015 Erudio Student Loans Limited UpheldBanking and creditMs Z complains about the manner in which Erudio Student Loans Limited has administered her loan account. In particular she is concerned about the information it has registered on her credit file, its debt recovery approach and the level of customer service it provides.our initial con... (2 pages)View decision -
Decision Reference DRN-4956878
11 Sep 2024 Erudio Student Loans Limited UpheldConsumer CreditDRN-4956878 The complaint Mr R complains that Erudio Student Loans Limited (Erudio) unfairly refused to defer his student loans. What happened Mr R had mortgage-style student loans which Erudio bought from the original lender. Mr R says that he has deferred repayment of his student loan... (4 pages)View decision -
Decision Reference DRN-2869495
2 Aug 2021 Erudio Student Loans Limited Not upheldConsumer CreditDRN-2869495 The complaint Mrs L complains that Erudio Student Loans Limited is unfairly refusing to process her student loan deferment application. Mrs L wants Erudio to allow her to submit her evidence so that it can process her deferment. What happened In the late 1990s, Mrs L took out ... (3 pages)View decision -
Decision Reference DRN-3738411
5 Oct 2022 Erudio Student Loans Limited UpheldConsumer CreditDRN-3738411 The complaint Mr G has complained about the way Erudio Student Loans Limited assessed his deferment application, and about them defaulting his account before he’d received the proper notice. What happened In 2021, Mr G’s deferment application was turned down based on his total ... (4 pages)View decision -
Decision Reference DRN6584627
21 Apr 2016 Erudio Student Loans Limited Not upheldBanking and creditMr D complains Erudio Student Loans Limited (Erudio) refused to defer his student loan repayments. He says Erudio should have been more accommodating of his personal circumstances. backgroundMr D’s been deferring his loan repayments for years. Erudio took over from... (2 pages)View decision
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