We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 253 results
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Decision Reference DRN-3172918
7 Mar 2022 Erudio Student Loans Limited UpheldConsumer CreditDRN-3172918 The complaint Mrs S complains that Erudio Student Loans Limited closed her student loan account after she applied for a deferment. What happened Mrs S has a student loan with Erudio and has explained she previously successfully applied to defer her payments. Between 2015 and 20... (3 pages)View decision -
Decision Reference DRN-4520786
18 Dec 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4520786 The complaint Mr H complains that Erudio Student Loans (Erudio0 unfairly defaulted and terminated his account while he was in the process of trying to defer it. What happened I set out the background to this complaint and my initial findings in my provisional decision dated 28 ... (5 pages)View decision -
Decision Reference DRN-2426963
5 Feb 2021 Erudio Student Loans Limited UpheldConsumer CreditDRN-2426963 The complaint Miss P complains that Erudio Student Loans Limited (Erudio) terminated and defaulted two loans despite successfully applying for a deferment. What happened Miss P had two student loans taken out via the Student Loans Company (SLC) that were administered by Erudio.... (3 pages)View decision -
Decision Reference DRN-4274560
29 Aug 2023 Erudio Student Loans Limited Not upheldConsumer CreditDRN-4274560 The complaint Mr P complains that Erudio Student Loans Limited unfairly terminated his student loans. What happened Mr P had two student loans with Erudio that were taken out in 1997 and successfully applied for deferments from repayments. Mr P has explained that since 2015 Eru... (3 pages)View decision -
Decision Reference DRN-3313243
28 Feb 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3313243 The complaint Mrs M complains about the way Erudio Student Loans Limited administered her student loans. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mrs M has told us she deferred her student loan pa... (3 pages)View decision -
Decision Reference DRN7503199
6 May 2016 Erudio Student Loans Limited Not upheldBanking and creditMiss W complains that she has received a poor service from Erudio Student Loans Limited which has resulted in her account falling into arrears. She also feels that Erudio has tried to change the terms and conditions she agreed to when she took out the loan.background... (3 pages)View decision -
Decision Reference DRN-4381798
1 Nov 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4381798 The complaint Ms C complains that Erudio Student Loans Limited unfairly terminated her loan account which means she’s no longer eligible for deferment or to have the balance written off. What happened Ms C took three loans with the Student Loan Company between 1994 and 1997. Th... (3 pages)View decision -
Decision Reference DRN7805996
10 Aug 2017 Erudio Student Loans Limited Not upheldBanking and creditMr M complains Erudio Student Loans Limited (Erudio) is unfairly saying he’s in arrears on his student loans. backgroundMr M’s student loan payments were deferred until April 2016. In February 2016 he was sent a deferment renewal form. He didn’t return it. So payme... (2 pages)View decision -
Decision Reference DRN0712772
4 Oct 2016 Erudio Student Loans Limited Not upheldBanking and creditMr W complains Erudio Student Loans Limited is saying his student loans are in arrears despite him having deferred them.backgroundMr W has several student loans which he’s been deferring for a number of years.Mr W says he received a letter from Erudio in September 20... (2 pages)View decision -
Decision Reference DRN9833819
27 Feb 2015 Erudio Student Loans Limited UpheldBanking and creditMr B complains that Erudio Student Loans Limited has not treated him fairly. In particular he considers that it failed to provide some information he asked for. Further he says that the information it did provide was unclear. He considers that as a result he has run up arrears on his l... (2 pages)View decision