We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN-2706195
8 Apr 2021 Erudio Student Loans Limited UpheldConsumer CreditDRN-2706195 The complaint Ms R complains that Erudio Student Loans Limited didn’t process her deferment application, leading it to cancel the loan and request full payment What happened Ms R has a loan taken out via the Student Loans Company that is now administered by Erudio. In August 20... (3 pages)View decision -
Decision Reference DRN-3563938
25 Jul 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3563938 The complaint Mrs H complains that Erudio Student Loans Limited terminated her student loan after she missed a deferment application deadline. What happened Mrs H has told us she’d previously deferred her student loan. In early October 2020 Erudio wrote to Mrs H and advised the... (2 pages)View decision -
Decision Reference DRN8321322
2 Aug 2016 Erudio Student Loans Limited UpheldBanking and creditMrs F has complained that Erudio Student Loans Limited (“Erudio”) didn’t process her application for a deferment of payment of her student loan properly.backgroundMrs F had a student loan with Erudio. As she hadn’t been able to work for medical reasons, she qualified f... (2 pages)View decision -
Decision Reference DRN-3172918
7 Mar 2022 Erudio Student Loans Limited UpheldConsumer CreditDRN-3172918 The complaint Mrs S complains that Erudio Student Loans Limited closed her student loan account after she applied for a deferment. What happened Mrs S has a student loan with Erudio and has explained she previously successfully applied to defer her payments. Between 2015 and 20... (3 pages)View decision -
Decision Reference DRN-4520786
18 Dec 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4520786 The complaint Mr H complains that Erudio Student Loans (Erudio0 unfairly defaulted and terminated his account while he was in the process of trying to defer it. What happened I set out the background to this complaint and my initial findings in my provisional decision dated 28 ... (5 pages)View decision -
Decision Reference DRN7503199
6 May 2016 Erudio Student Loans Limited Not upheldBanking and creditMiss W complains that she has received a poor service from Erudio Student Loans Limited which has resulted in her account falling into arrears. She also feels that Erudio has tried to change the terms and conditions she agreed to when she took out the loan.background... (3 pages)View decision -
Decision Reference DRN-2426963
5 Feb 2021 Erudio Student Loans Limited UpheldConsumer CreditDRN-2426963 The complaint Miss P complains that Erudio Student Loans Limited (Erudio) terminated and defaulted two loans despite successfully applying for a deferment. What happened Miss P had two student loans taken out via the Student Loans Company (SLC) that were administered by Erudio.... (3 pages)View decision -
Decision Reference DRN0631249
11 Feb 2015 Erudio Student Loans Limited UpheldBanking and creditMs Z complains about the manner in which Erudio Student Loans Limited has administered her loan account. In particular she is concerned about the information it has registered on her credit file, its debt recovery approach and the level of customer service it provides.our initial con... (2 pages)View decision -
Decision Reference DRN3899682
8 Apr 2020 Erudio Student Loans Limited Not upheldBanking and creditMr B complains as a representative of Mrs N about the way that Erudio Student Loans Limited (Erudio) deals with deferment of loans and how they treat customers with mental health conditions. backgroundMrs N has several student loans managed by Erudio. For several years Mrs N successfully a... (5 pages)View decision -
Decision Reference DRN-4274560
29 Aug 2023 Erudio Student Loans Limited Not upheldConsumer CreditDRN-4274560 The complaint Mr P complains that Erudio Student Loans Limited unfairly terminated his student loans. What happened Mr P had two student loans with Erudio that were taken out in 1997 and successfully applied for deferments from repayments. Mr P has explained that since 2015 Eru... (3 pages)View decision
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