We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 262 results
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Decision Reference DRN-4956878
11 Sep 2024 Erudio Student Loans Limited UpheldConsumer CreditDRN-4956878 The complaint Mr R complains that Erudio Student Loans Limited (Erudio) unfairly refused to defer his student loans. What happened Mr R had mortgage-style student loans which Erudio bought from the original lender. Mr R says that he has deferred repayment of his student loan... (4 pages)View decision -
Decision Reference DRN-2869495
2 Aug 2021 Erudio Student Loans Limited Not upheldConsumer CreditDRN-2869495 The complaint Mrs L complains that Erudio Student Loans Limited is unfairly refusing to process her student loan deferment application. Mrs L wants Erudio to allow her to submit her evidence so that it can process her deferment. What happened In the late 1990s, Mrs L took out ... (3 pages)View decision -
Decision Reference DRN-3313243
28 Feb 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3313243 The complaint Mrs M complains about the way Erudio Student Loans Limited administered her student loans. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mrs M has told us she deferred her student loan pa... (3 pages)View decision -
Decision Reference DRN-3738411
5 Oct 2022 Erudio Student Loans Limited UpheldConsumer CreditDRN-3738411 The complaint Mr G has complained about the way Erudio Student Loans Limited assessed his deferment application, and about them defaulting his account before he’d received the proper notice. What happened In 2021, Mr G’s deferment application was turned down based on his total ... (4 pages)View decision -
Decision Reference DRN6584627
21 Apr 2016 Erudio Student Loans Limited Not upheldBanking and creditMr D complains Erudio Student Loans Limited (Erudio) refused to defer his student loan repayments. He says Erudio should have been more accommodating of his personal circumstances. backgroundMr D’s been deferring his loan repayments for years. Erudio took over from... (2 pages)View decision -
Decision Reference DRN-3561831
23 Aug 2022 Erudio Student Loans Limited UpheldConsumer CreditDRN-3561831 The complaint Mrs W complains that Erudio Student Loans Limited (Erudio) have incorrectly defaulted her account without letting her know. What happened Mrs W took out student loans as an undergraduate and later as a postgraduate with the Student Loans Company (SLC). Mrs W has n... (4 pages)View decision -
Decision Reference DRN-5007730
6 Sep 2024 Erudio Student Loans Limited Not upheldConsumer CreditDRN-5007730 The complaint Miss M complains that Erudio Student Loans Limited unfairly terminated her student loans after writing to her at an address she no longer lives at. What happened Miss M had three mortgage-style student loans which Erudio bought from the original lender. Miss M ... (3 pages)View decision -
Decision Reference DRN-4230382
11 Sep 2023 Erudio Student Loans Limited Not upheldConsumer CreditDRN-4230382 The complaint Miss M complains that Erudio Student Loans Limited has unfairly terminated her loan account and passed the outstanding debt to a third party to collect. What happened Miss M had a mortgage-style student loan which Erudio bought from the original lender. Miss M had... (4 pages)View decision -
Decision Reference DRN5616828
29 Jul 2016 Erudio Student Loans Limited UpheldBanking and creditMr B complains that Erudio Student Loans Limited didn’t process his deferment application for his two student loans. And he is unhappy with what it said about sharing his data.backgroundMr B was unhappy with Erudio during a previous deferment year. But that was al... (4 pages)View decision -
Decision Reference DRN-2109702
9 Nov 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-2109702 The complaint Mr O complains that Erudio Student Loans Limited (‘Erudio’) made errors during the deferral process on his student loan account which resulted in the account entering a position of default. What happened Mr O has three student loans dating back to the late 1990s. ... (3 pages)View decision
