We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 253 results
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Decision Reference DRN-2902786
7 Jul 2021 Erudio Student Loans Limited UpheldConsumer CreditDRN-2902786 The complaint Mr W is unhappy with how Erudio Student Loans Limited have managed his loan account. What happened Mr W has two student loans, both of which were taken over 25 years ago, and both of which are now managed by Erudio. Unfortunately, Mr W hasn’t been able to work for... (3 pages)View decision -
Decision Reference DRN8321322
2 Aug 2016 Erudio Student Loans Limited UpheldBanking and creditMrs F has complained that Erudio Student Loans Limited (“Erudio”) didn’t process her application for a deferment of payment of her student loan properly.backgroundMrs F had a student loan with Erudio. As she hadn’t been able to work for medical reasons, she qualified f... (2 pages)View decision -
Decision Reference DRN0712772
4 Oct 2016 Erudio Student Loans Limited Not upheldBanking and creditMr W complains Erudio Student Loans Limited is saying his student loans are in arrears despite him having deferred them.backgroundMr W has several student loans which he’s been deferring for a number of years.Mr W says he received a letter from Erudio in September 20... (2 pages)View decision -
Decision Reference DRN9833819
27 Feb 2015 Erudio Student Loans Limited UpheldBanking and creditMr B complains that Erudio Student Loans Limited has not treated him fairly. In particular he considers that it failed to provide some information he asked for. Further he says that the information it did provide was unclear. He considers that as a result he has run up arrears on his l... (2 pages)View decision -
Decision Reference DRN-4310618
22 Aug 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4310618 The complaint Mr J has complained that Erudio Student Loans Limited defaulted his accounts after writing to the wrong address. What happened Mr J had student loans with Erudio. He deferred repayment each year, as his income didn’t meet the threshold to begin making payments. Er... (5 pages)View decision -
Decision Reference DRN5037928
15 Mar 2017 Erudio Student Loans Limited Not upheldBanking and creditMiss C complains that Erudio Student Loans Limited ignored her request to defer payment on her loan. backgroundMiss C says she sent Erudio deferment application forms as she couldn’t afford to make the repayments on her loan. She is now in arrears and Erudio has a... (2 pages)View decision -
Decision Reference DRN5281098
26 Jan 2018 Erudio Student Loans Limited Not upheldBanking and creditMr F complains Erudio Student Loans Limited didn’t complete his change of address correctly - which meant he didn’t receive a repayment deferment form so his repayments weren’t deferred. As a result, Erudio treated his loan as being in arrears. backgroundMr F had a ... (3 pages)View decision -
Decision Reference DRN1469045
1 Feb 2019 Erudio Student Loans Limited Not upheldBanking and creditMr B complains that Erudio Student Loans Limited hasn’t accepted his deferment application for his loan. backgroundErudio contacted Mr B in 2016 to explain his latest deferment period on his loan was coming to an end. Mr B didn’t complete a new deferment applicatio... (3 pages)View decision -
Decision Reference DRN-1656957
25 Sep 2020 Erudio Student Loans Limited Not upheldConsumer CreditDRN-1656957The complaintMr Q complains that following the settlement of his account, Erudio Student Loans Limited wrote to him about a missed direct debit and stated that he had an account balance of £506. What happenedMr Q took out 3 student loans in 1997,1998 and 1999 which he was repayi... (3 pages)View decision -
Decision Reference DRN-3269982
24 Jan 2022 Erudio Student Loans Limited Not upheldConsumer CreditDRN-3269982 The complaint Mr S complains about a loan he had with Erudio Student Loans Limited. What happened Mr S took out a student loan in around 1995. Mr S says he has never met the income threshold to repay the loan and so each year he deferred the loan repayments. Mr S says that in O... (3 pages)View decision